My boyfriend and I booked a last minute trip to Melbourne from Perth over Christmas and New Year. It was good value for money considering the short notice and the location. The rooms were a fair size with a big bed, en suite and small kitchen facilities. We had a very pleasant stay right up until check out where unfortunately the person who was checking us out was a complete imbecile. I am tolerant person and didn't complain about the fact that for some reason they took a good 45 minutes to establish that we wanted to check out from our room and after than ordeal we then had to wait another 30 minutes for the room to be inspected only to be told there would be a charge for the state of the room. I thought they had mixed up the rooms and had checked a different one as I knew I had tidied the room up, made sure everything was washed up and clean and even made the bed, I was then informed that we would incur a charge because of the hair on the floor and then refused to give us back our passports until we paid... I have never heard the like of it, the rooms are decorated with black carpets so of course my blonde hair was going to show if it fell out when I brushed it but it was barely noticeable and they were going on like I had had my hair cut off and left it all over the floor!!?!?! After arguing for an hour over the matter another person got involved who I'm assuming is the manager and could obviously see my boyfriend and I were very wound up by this stage and told us not to worry handed us back our passports and we were on our way. We had a good stay other than this incident its just a shame our stay was ruined by one moron behind a desk
- Official Description (provided by the hotel):
- Mercure Melbourne Therry Street features 73 fully refurbished non-smoking hotel rooms with kitchenettes. Our rooms start on the 9th floor and have amazing views of the Melbourne CBD and shopping district. Situated opposite the iconic Queen Victoria Markets and within an easy walk of Melbourne’s shopping & entertainment district, our guests will never be short of something to do or see. ... more less
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