We stayed here over the F1 Grand Prix weekend in March 2014.
We stay at accor hotels all the time, they're our go-to choice when travelling because you pretty much know what to expect and it's always competitively priced. We normally stay at the lower end ibis/novotel/mercure - but have splurged occasionally on a sofitel. Going to the mercure I expected a very clean and basic accomodation.
The building is part hotel - part residence - part business center. It backs onto a carpark at $35 a night, pretty reasonable for Melb CBD.
The hotel is in a pretty good spot. Not right in the heart of the city but only a few tram stops away. It's pretty quiet in the street outside the hotel. It's also only about a 2 minute walk up to the Victoria Market.
We arrived at 10am and tried to check in but there were no available rooms because it was a fully booked weekend, that was fine, we left our stuff in the car and went to the F1. We came back and checked in later that night around 8pm. We checked in with no dramas.
When we got to the room with intentions of a quick wash and to go out again there was no soap or shampoo. We called and it showed up about 10 minutes later. Then after the shower needed the hair dryer - but there was none - there should have been but it was missing. A call again and it showed up again 10 minutes later. Bit of a pain, surely this stuff is checked at room clean.
The room was pretty small but it was OK. It's more like a mini-apartment. A double bed, side tables, a desk, a view out to a construction site (admittedly not the fault of the hotel - ask for a city facing room), a small kitchen with a sink and electric stove top, small fridge, safe, cupboard, basic crockery and cutlery etc. The bed was comfortable, there were also power points next to the bed so thats a huge plus.
However, the room was just not as clean as I would expect. It didnt seem like the kitchen bench had been wiped, not the bathrooms, or the floors vacuumed. The shower and ceiling vent was particularly filthy - nothing worse. Also, on the second day, the room had been cleaned, the rubbish bin in the bathroom was changed out, but the bag of rubbish was left on the kitchen bench. Just strange.
Not to say this will all happen to you but for us it was just disappointing that the room was not as clean as we expect for a Mercure, the toiletries not being there on arrival and the rubbish left. Given all this and considering it was over $300 a night (due to the busy weekend) - we might have to stay somewhere else next time.
- Official Description (provided by the hotel):
- Mercure Melbourne Therry Street features 73 fully refurbished non-smoking hotel rooms with kitchenettes. Our rooms start on the 9th floor and have amazing views of the Melbourne CBD and shopping district. Situated opposite the iconic Queen Victoria Markets and within an easy walk of Melbourne’s shopping & entertainment district, our guests will never be short of something to do or see. ... more less
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