We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very average: noise in the room and unfriendly staff in restaurant” 3 of 5 stars
Review of Mercure Melbourne Therry Street

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Mercure Melbourne Therry Street to your Saves list
Mercure Melbourne Therry Street
4.0 of 5 Hotel   |   43 Therry Street, Melbourne, Victoria 3000, Australia (Melbourne CBD)   |  
Hotel amenities
Ranked #86 of 171 Hotels in Melbourne
Ulm, Germany
Top Contributor
99 reviews 99 reviews
99 hotel reviews
Reviews in 62 cities Reviews in 62 cities
162 helpful votes 162 helpful votes
“Very average: noise in the room and unfriendly staff in restaurant”
3 of 5 stars Reviewed March 28, 2014

I stayed there for two nights and was not very much impressed. Location is convenient and hotel is relatively new but close to a construction site. Biggest issue is the noise in the room during night, mainly due to the aircondition and the ventilation in the bathroom that can't be switched off. Difficult to sleep without earplugs because the bed is just next to the bathroom.

Choice at breakfast is very much limited and restaurant has a very dark and not very much inviting ambiance. But bigger issue is attitude of staff at breakfast. When I asked for hot milk the lady denied my wish by telling me "we don't have hot milk" although there was a fully equipped kitchen in her back. Such a lazy work attitude! I then asked her to heat up some milk what she finally did (but not without showing me by her pained expression how much bored she was by my request). This employee should definitely not work in a hotel.

The only very much positive aspect was Sophie, one of the receptionists. She was very friendly and had a very good and professional work attitude.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTherryStreet, Manager at Mercure Melbourne Therry Street, responded to this review, March 30, 2014
Good morning

Thank you for taking the time to review our hotel.

Could you please contact me on 9637 6610 or sales@mercuretherrystreet.com.au with the room number you stayed in so that I can have our maintenance team check the air-conditioning and extractor fans. These items do not make sound so I would like to have them serviced ASAP.

I have also discussed your feedback with regards to the restaurant with the supervisor as this is very concerning. We will be conducting some retraining to ensure this does not happen again. I apologise for the issues experienced.

Kind regards
Tamie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

137 reviews from our community

Traveler rating
    33
    56
    37
    9
    2
See reviews for
14
53
20
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Portuguese first
  • Any
English first
Mackay, Australia
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 22, 2014

I stayed here on business at a time when Melbourne was heavily booked with the Grand Prix and Fashion Week, so it was not my first choice and for this reason wouldn't stay there again as I have preferred hotels in Melbourne. Having said that, it is a good hotel.

The rooms are fresh with a great sized desk (which I love!) and also the other big bonus for this hotel was the opening windows (yeah!) and lots of natural light. There was construction going on next door which will be happening for a while so that was a bit noisy early in the morning.

Room service food was ok. The big letdown was the housekeeping, but once this was brought to Tamie's attention she fixed it immediately. The staff are a bit hit and miss, but Sandra was great! Price was very good.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTherryStreet, Manager at Mercure Melbourne Therry Street, responded to this review, March 23, 2014
Good afternoon

My apologies for the Housekeeping issue you experienced during your stay. I have addressed these with the team and the staff member concerned has received further training to ensure that it does not happen again.
Should you need accommodation again in the future, please don't hesitate to contact me on my direct email and I will ensure you are looked after.

Kind regards
Tamie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Mercure Melbourne Therry Street? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Melbourne Therry Street

Address: 43 Therry Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Business Center with Internet Access Kitchenette Restaurant Room Service
Hotel Style:
Ranked #86 of 171 Hotels in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Melbourne Therry Street 4*
Number of rooms: 73
Official Description (provided by the hotel):
Mercure Melbourne Therry Street features 73 fully refurbished non-smoking hotel rooms with kitchenettes. Our rooms start on the 9th floor and have amazing views of the Melbourne CBD and shopping district. Situated opposite the iconic Queen Victoria Markets and within an easy walk of Melbourne’s shopping & entertainment district, our guests will never be short of something to do or see. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Cheap Tickets, Agoda, Orbitz, Travelocity, Despegar.com, TripOnline SA, ACCOR, Odigeo and Tingo so you can book your Mercure Melbourne Therry Street reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Mercure Melbourne Therry Street, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.