I stayed there for two nights and was not very much impressed. Location is convenient and hotel is relatively new but close to a construction site. Biggest issue is the noise in the room during night, mainly due to the aircondition and the ventilation in the bathroom that can't be switched off. Difficult to sleep without earplugs because the bed is just next to the bathroom.
Choice at breakfast is very much limited and restaurant has a very dark and not very much inviting ambiance. But bigger issue is attitude of staff at breakfast. When I asked for hot milk the lady denied my wish by telling me "we don't have hot milk" although there was a fully equipped kitchen in her back. Such a lazy work attitude! I then asked her to heat up some milk what she finally did (but not without showing me by her pained expression how much bored she was by my request). This employee should definitely not work in a hotel.
The only very much positive aspect was Sophie, one of the receptionists. She was very friendly and had a very good and professional work attitude.
- Official Description (provided by the hotel):
- Mercure Melbourne Therry Street features 74 fully refurbished non-smoking hotel rooms with kitchenettes. Our rooms start on the 9th floor and have amazing views of the Melbourne CBD and shopping district. Situated opposite the iconic Queen Victoria Markets and within an easy walk of Melbournes shopping & entertainment district, our guests will never be short of something to do or see. ... more less
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