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“Bit hit and miss” 3 of 5 stars
Review of Mercure Melbourne Therry Street

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Mercure Melbourne Therry Street
4.0 of 5 Hotel   |   43 Therry Street, Melbourne, Victoria 3000, Australia (Melbourne CBD)   |  
Hotel amenities
Ranked #83 of 170 hotels in Melbourne
Mackay, Australia
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
“Bit hit and miss”
3 of 5 stars Reviewed March 22, 2014

I stayed here on business at a time when Melbourne was heavily booked with the Grand Prix and Fashion Week, so it was not my first choice and for this reason wouldn't stay there again as I have preferred hotels in Melbourne. Having said that, it is a good hotel.

The rooms are fresh with a great sized desk (which I love!) and also the other big bonus for this hotel was the opening windows (yeah!) and lots of natural light. There was construction going on next door which will be happening for a while so that was a bit noisy early in the morning.

Room service food was ok. The big letdown was the housekeeping, but once this was brought to Tamie's attention she fixed it immediately. The staff are a bit hit and miss, but Sandra was great! Price was very good.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTherryStreet, Manager at Mercure Melbourne Therry Street, responded to this review, March 23, 2014
Good afternoon

My apologies for the Housekeeping issue you experienced during your stay. I have addressed these with the team and the staff member concerned has received further training to ensure that it does not happen again.
Should you need accommodation again in the future, please don't hesitate to contact me on my direct email and I will ensure you are looked after.

Kind regards
Tamie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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105 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Portuguese first
  • Any
English first
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 11, 2014

We stopped twice within the space of a few weeks, and on both occasions it was a pleasant stay. It's within easy walking distance of all the main city attractions, which makes it a good base. We were missing a couple of towels and glasses when we checked-in, but a quick call to reception and they were brought up to us very promptly, so no issue on that front. My only complaint is that they charge a daily rate for the wifi (which is optional), however this is compensated by the free use of 2 huge Apple Macs next to the restaurant, which is good for checking email etc. We later found out that if you book for 3 nights midweek on the Accor website then you receive a 10% discount.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
50 reviews 50 reviews
42 hotel reviews
Reviews in 31 cities Reviews in 31 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed March 5, 2014

Good comfortable hotel... Great prices, but might be due to the Construction on both sides of the hotel (although to be honest my room was at the back and couldn't hear any of the noise).

Its a good functional base level hotel, clean and new. What you'd expect from a Mecure.

Only complaint is the curtains. I've stayed in 3 separate rooms now (on 3 different occasions), and it looks like they have scrimped on the size of the curtains. You can't block all the light out of the room, because the curtains just miss the covering the entire window (by a small amount). I like the room I sleep in dark... so having the sun stream in at 6am is rather annoying. If it weren't for this annoyance, I would have given it a higher rating.

Staff are very friendly and helpful.

Room Tip: Get one at the back away from the construction
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTherryStreet, General Manager at Mercure Melbourne Therry Street, responded to this review, March 10, 2014
Dear aussieguy69,

Thanks for your review and it is especially great to hear from a return guest! I will be sure to pass on your kind words to our team. We will also do a review of the concerns you have raised with the curtains in the rooms.

Best Regards,
Akshay Deosthali
General Manager
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Sydney
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 21, 2014

I stayed at this hotel for four nights. The airport shuttle dropped me right at the door. The hotel was just across
the road from the historic Queen Victoria Markets and a major tram stop. It was an easy walk to Swanston Street, where the is a great range of different restaurants.

Room Tip: My room had a city view overlooking the markets. It had a microwave and stove. Event though there w...
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  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Melbourne Therry Street

Address: 43 Therry Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Business Center with Internet Access Kitchenette Restaurant Room Service
Hotel Style:
Ranked #83 of 170 hotels in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Melbourne Therry Street 4*
Official Description (provided by the hotel):
Mercure Melbourne Therry Street features 73 fully refurbished non-smoking hotel rooms with kitchenettes. Our rooms start on the 9th floor and have amazing views of the Melbourne CBD and shopping district. Situated opposite the iconic Queen Victoria Markets and within an easy walk of Melbourne’s shopping & entertainment district, our guests will never be short of something to do or see. ... more   less 
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