I stayed at the Central Sky Lounge last weekend with my partner, we were in Melbourne for a wedding and thought the Sky Lounge would be a nice little getaway.
Upon arrival, we went up to our room. I wanted a shower before heading out for dinner, the bathroom had not been cleaned since the last guest. There was soap and old shampoo containers in the shower and the toilet was quite dirty, with hair on the seat. At this, I rang reception. Reception apologized and originally offered us a complimentary breakfast for both mornings of our stay, the receptionist also offered to clean the bathroom herself. I refused the offer of cleaning, accepted the breakfast, which was then quickly changed to only one morning. I was then assured that tomorrow my bathroom would receive a full clean.
At this stage, I was not unhappy with the situation and felt it had been handed well.
The next day was the wedding that we had traveled down for. We returned home late and were greeted with the same bathroom, the old soap left in the shower, no one had cleaned our bathroom once more. This was extremely annoying, and due to the late hour reception was not open.
Upon checking out the next morning Monday the 25th of March, I mentioned to the receptionist that our bathroom had not been cleaned once more. She seemed disinterested and said "oh that's a shame". She made no attempt to fix the issue.
We will not be back as the housekeeping clearly do not clean the bathrooms and just hope no one cares. Unacceptable.
- Official Description (provided by the hotel):
- Mercure Melbourne Therry Street features 73 fully refurbished non-smoking hotel rooms with kitchenettes. Our rooms start on the 9th floor and have amazing views of the Melbourne CBD and shopping district. Situated opposite the iconic Queen Victoria Markets and within an easy walk of Melbourne’s shopping & entertainment district, our guests will never be short of something to do or see. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Agoda, Travelocity, Hotels.com, Booking.com, Cheap Tickets, Expedia, ACCOR, Venere and Otel so you can book your Mercure Melbourne Therry Street reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.