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“The stay was thoroughly enjoyable, with staff in all areas offering exceptional service.” 4 of 5 stars
Review of Clarion Suites Gateway

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Clarion Suites Gateway
4.5 of 5 Hotel   |   1 William St., Melbourne, Victoria 3000, Australia   |  
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Warm Up For Winter
Ranked #25 of 171 hotels in Melbourne
Sydney, Australia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
32 helpful votes 32 helpful votes
“The stay was thoroughly enjoyable, with staff in all areas offering exceptional service.”
4 of 5 stars Reviewed November 21, 2010

Both my husband and I were extrememly happy with all areas of service that we received during our recent stay. The location was perfect, the room (although not a river view) was pleasant and clean at all times.

The extras were an added surprise and a nice touch, ie. welcome note with freshly baked cookies, fresh bread rolls added to our meals with room service.

Prior to booking, I requested a hairdresser close to the hotel. The staff provided me with a few options of salons in close proximity. The salon was great, they even opened half an hour earlier so that we could get to our event on time.

All levels of service at the Hotel were exceptional, from the front desk to staff at breakfast, through to room service. We haven't experienced such a nice atmosphere in quite some time.

The only negative was a recommendation from the Hotel to use a shuttle service that operates from the airport across Melbourne. The company was called Starbus Airport Shuttle. Rather than write a lenghty complaint all we will say is that on our next trip to Melbourne we will only travel by taxi (and so will all of our friends and family)!

Thanks again for your warm hospitality.

  • Stayed October 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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671 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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Aberfoyle, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 19, 2010

We stayed in a lovely suite for 5 nights. We were on the 7th floor overlooking the Yarra river, the trams, the trains and the casino including its hourly fireball display. The rooms were spotlessly clean and very well appointed. We had a couple of problems with the iron in the room which was satisfacorily attended to immediately. All staff from the man who met us at the door and then went down to our car parking space, the receptionists who couldn't do enough for us, the restaurant staff who wer professional, attentive & always smiling, and the room service people who were friendly efficient and prompt. It seemed fitting but the very nice man who met us, helped us in with our cases and stood at our car parking space in the basement was also the gentlman who without being asked took our cases to the car at the end of our stay.

We cannot recommend this hotel highly enough..

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Gold Coast
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed November 18, 2010

This hotel has the most amazing staff, and not in only one area of the hotel. We stayed in a twin studio with river view which was reasonably priced for a time during Melbourne cup and a major concert. It is only minutes from all major shops and the train.The young lady that looked after the bar and food late at night had people coming in even after she had supposedly closed and she stayed back and served and went out of her way with a smile on her face! Rare to see nowdays! Nothing was too much trouble.The reception staff were amazing....nothing is too much trouble and cleaners and maintenance staff within the hotel all smiled and showed excellent customer service. I stayed at this hotel because of it's location but will go back because of the staff! What a difference it makes to a holiday when you stay somewhere that actually knows the importance of customer service and the repeat business it brings. I will be recommending this hotel from now on.

  • Stayed November 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Top Contributor
52 reviews 52 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 15, 2010

This hotel has an excellent location and good service. You choose for either a great view but a little noisy (trains), or quiet but then you miss out on the view...
Our room was excellent, but the bathroom was not living up to expectations and looked out of place in such a fancy room. There was also a terrible draft between hallway and bathroom.

  • Stayed November 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Adelaide, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 14, 2010

We had a 1 bedroom riverview King room with sofa bed for our young daughter. We faced Flinders St but had no issue whatsoever with noise. Not sure if perhaps because we were on a high floor but the double glazing was just the thing. We had a balcony so it was noisy when the doors were open but quiet when closed.

The view was the highlight, overlooking the river and watching the fire balls at night was a real treat.

We couldnt fault anything. Yes we paid a little more because of Spring Carnival period and the decor is not 5 star but nonetheless we had a wonderful stay with breakfast thrown in which was great. We had all that was needed for a great little weekend break.

Lovely hotel, lovely staff and the best location. You could walk anywhere.

  • Stayed November 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Top Contributor
54 reviews 54 reviews
52 hotel reviews
Reviews in 39 cities Reviews in 39 cities
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed November 13, 2010

My first room allocation faced Flinders St and after one night, I just could not tolerate the noise from the trams/trains anymore and requested a room change. This was provided and I had a much better sleep the second night.

To be honest, I expected a bit more from this hotel considering the great reviews it has had on tripadvisor. But for the $200+ a night for a studio room in this hotel, I would rather stay in a more modern establishment with a bigger bath, better noise insulation, and more upmarket restaurant facilities.

  • Stayed November 2010, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
4 of 5 stars Reviewed October 18, 2010

My family stayed in
a 1-bedrm suite with excellent view of the yarra river n crown casino. The room was spacious and clean. Everything were excellent except that the sofa bed a little too soft. We love this apartment n will definitely be back!

  • Stayed September 2010
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Clarion Suites Gateway

Address: 1 William St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#16 Family Hotel in Melbourne
#25 On the Beach Hotel in Melbourne
#25 Luxury Hotel in Melbourne
#27 Romantic Hotel in Melbourne
#39 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion

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