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“Great Central Location, HUGE Rooms” 5 of 5 stars
Review of Clarion Suites Gateway

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Clarion Suites Gateway
4.5 of 5 Hotel   |   1 William St., Melbourne, Victoria 3000, Australia   |  
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Warm Up For Winter
Ranked #26 of 171 hotels in Melbourne
Rapid City, South Dakota
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
“Great Central Location, HUGE Rooms”
5 of 5 stars Reviewed October 26, 2009

This hotel is a very nice place. We were visiting from the States and we stayed at this hotel the first night we arrived down under. Our flight from LA got in early in the morning, so we got to the hotel around 10am. There was a line to check in/out, but when we got to the front desk the room was half ready. We had a two bedroom suite, which is composed of a studio suite and a one-bedroom suite that connect. Our studio part was ready, so we went there and dropped our stuff off. We went and explored the CBD while our other room was being made up. The 1-Bedroom suite is a HUGE upgrade from the studio suite, it is about three times bigger. The hotel is really quite well located. The free City Circle tram runs right outside the hotel, and it shows you the city well. The hotel has charge internet, although the exact charge in not clear.
We booked our room through the hotel's website, clarionsuitesgateway.com.au , rather than the international Clarion website. Our rate was about a third cheaper, and we got a riverview suite, which was unavailable according to the Clarion site.

All in all, it is a great hotel, and I would recommend this hotel to business or family travelers.

  • Stayed September 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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English first
Victoria
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 23, 2009

I stayed with 2 young kids, we had a fantastic room with an amazing views of the Yarra and Southbank. The staff were more than helpful, and the room was nicely decorated in up to date decor that made you feel at home. Two thumbs up will be staying there again

  • Stayed September 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed October 21, 2009

We stayed here for two nights, and it was great. The beds were really comfy - a plus when you a travelling. The location was awesome, walking distance to many attractions and places to eat or shop.

We stayed in a room next to the elevator/lift (like another reviewer) and heard nothing from it... 1871 was our room. It was very quiet, and we slept as well in this location as we did anywhere else in our trip.

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melb
1 review
4 of 5 stars Reviewed October 20, 2009

My husband and I spent our wedding anniversary at the Clarion and it was simply perfect. We were within walking distance of the Crown and some other fanatastic attractions. The service was great and the brekky was yummy. We will do again.

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 17, 2009

Whilst this hotel has received praise for the accommodation, service and location and in many cases this is probably justified - I was given a room next to the lift shaft.

The suite itself was well equipped, clean and functional. BUT one wall in the bedroom, the one that the bed head rests against was apparently the wall that is shared with the lift shaft. So the ENTIRE night was spent hearing every creak judder and squeak of the litt mechanics every time the lift operated. I had less than 2 hours sleep out of my anticipated 7.

I was so exhausted the next morning I had to cancel two business meetings. This is not good for me or my business.
On complaining to the reception staff I was told they were trying to do something with the noise insulation, so they knew it was a problem yet guests are still booked into the room.

When making further complaints when checking out I was met with platitudes (they did discount my breakfast fee). I was told I could submit a feedback form and expect a response from the General Manager within 3 weeks. Hrmm ..... I would suggest that the best way to deal with a guest who is pretty angry is to get a senior manager on site and fast - not wait three weeks. Worst case scenario at leats a phone call within 24 hours.

Maybe as a returning guest who paid a discounted rate through wotif I was not as valuable as others who pay full rate and so was given the noisy room.

  • Stayed October 2009, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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CSGManagement, General Manager at Clarion Suites Gateway, responded to this review, November 1, 2009
Dear Guest,

Your feedback is much appreciated as it makes it possible for our team to assess and monitor our service quality and performance.

We do regret that your experience at our hotel was not as comfortable as we would have liked, however, I do wish to assure you that we do respond to all communication within a practical timeframe, as a matter of expected courtesy and a genuine desire to address any concerns that involve hotel guest, we are committed to this undertaking.
Furthermore based on your critique we are able to review specific departmental operations and dedicate resources in areas that require more training, detailed structure, with the utmost view of offering more comfort and enhancing the levels of guest satisfaction whilst staying with us.

Our focus over recent times has been to effect noise reduction levels and with the replacement of the elevator rollers, the noise has been decreased to an acceptable level; however, we are further assessing guest feedback in making a determination if further measures are required.
We do recognize that there are varying personal noise tolerance thresholds, however, the specialist acoustic engineer, outlined that the ambient sound generated within the room is generally acceptable, unless a disposition to noise sensitivity exists.
Based on this information and your feedback we will further evaluate and monitor noise levels in this area, our goal is to eliminate all noise as much as possible, so that guest comfort is enhanced.

Thank you once again for your comments, it does inspire us to seek opportunities and ultimately find ways in serving our valued guests better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
victoria
1 review
5 of 5 stars Reviewed October 13, 2009

great motel great service great location happy to recommened to family and friends (already have)

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
1 review
4 of 5 stars Reviewed October 7, 2009

The 2 bedroom apartment was great.It was clean, well kept and in a handy location.
Price was good, room service meals were good. Breakfast was too expensive for a family of 4.
The only down falls were the size of the swimming pool, the car park was too low for 4wd's, it was still noisy and more than 2 key cards would have been good (ecspecially with teenagers)

  • Stayed September 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clarion Suites Gateway

Address: 1 William St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#16 Family Hotel in Melbourne
#26 Luxury Hotel in Melbourne
#28 Romantic Hotel in Melbourne
#38 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion

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