We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice place to stay, especially for a convention” 4 of 5 stars
Review of Clarion Suites Gateway

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Clarion Suites Gateway to your Saves list
Clarion Suites Gateway
4.5 of 5 Hotel   |   1 William St., Melbourne, Victoria 3000, Australia   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Offers & Announcements
Splash into Summer
Ranked #30 of 171 Hotels in Melbourne
Seoul
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Nice place to stay, especially for a convention”
4 of 5 stars Reviewed December 13, 2013

At the banks of the Yarra river, just a short distance away from Melbourne convention centre, we stayed there for a week for the International Diabetes convention.

The staff were kind and friendly and when we arrived early after an overnight flight, kindly provided us with the opportunity to freshen up on the fifth floor. The hotel is just in front of the city tram line, making it very accesible and has some good eating spots nearby such as the Hare and Grace and the Merchant.

The cafe on the ground floor is fairly good and the room service breakfast well proportioned.
Some shortcomings are that the hotel does not lend Australian socket coverters and the
fire show of the Crown across the river may wake you up at due to noise or brightness as they do hourly blasts at least until midnight.

Thought a bit on the expensive side, would not hesitate to stay here again.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, December 15, 2013
Dear Valued Guest,

Thank you for taking the time to leave a review on tripadvisor, we appreciate your comments about our location and service. Please note for future reference we do have rooms on the other side of the building away from the fire displays at Crown, please do advise us of your preference when making your next booking, we would be more than happy to accommodate your request. We look forward to welcoming you back when you next visit our lovely city.

Kind Regards
Cindy Colliver - Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

716 reviews from our community

Traveler rating
    389
    240
    55
    22
    10
See reviews for
156
254
52
162
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Turkish first
  • Any
English first
Chelsea Heights, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 30, 2013

Booked on wotif at last possible minute. Great location. Very helpful & accommodating staff. Stayed with our two kids and every staff member made it enjoyable. Restaurant food was excellent & waiter was extremely patient.

Room Tip: Rooms without river views are still really good.
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, December 15, 2013
Dear Xavier

Thank you for your review, we appreciate your positive comments about our location, staff and restaurant. In the interest of adding more value to your next stay, I would like to take this opportunity in making available to you additional benefits under our in-house program, One William Club, which accords you -Our valued guest- 20% discounts on just about all hotel services. For terms & conditions and to find out more please visit our website today.
We look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Kelly Matthews – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Top Contributor
63 reviews 63 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 26, 2013 via mobile

Nice hotel, that's well maintained and has a relaxed casual feel. If wanting a view request the yarra river side. Although there is a train line below the windows are double glazed so we didn't hear anything.
Staff are friendly, a couple of slightly surly ones but overall I would say they all give the impression that they enjoy working there.
Complimentary drink vouchers on arrival was a nice gesture too.
I found the heating a little complicated to figure out, upon walking into the room it was like an oven, we turned it down but as the night went on it seemed to creep up again to the point I put it on cold just to cool down. This may have been due to my own inability to work it rather than the fault of the hotel.
As there were 5 of us staying we had a couple of friends join us before heading over to Crown for dinner. The girl on reception called to check exactly how many people we had staying which I didn't really appreciate as we signed a form before checking in that we were not having any parties. So don't like to have my integrity challenged.
Anyway it was a great hotel, great location and would most certainly return.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, General Manager at Clarion Suites Gateway, responded to this review, December 15, 2013
Dear Valued Guest,

Thank you for your review, your patronage is well recognized and most welcome.
Your feedback is much appreciated as it makes it possible for our team to assess and monitor our service quality and performance. We apologies for any inconvenience or disappointment that you experienced during your recent stay with us, at times it is a real challenge to assess guest movements, and on this particular occasion we were too ambitious, thank you for letting us know.
Our air conditioning system does function in a peculiar fashion! The suite air conditioning overrides the air flow into the adjoining room, which is supported by a damper, for air flow regulation.
Therefore, it is best to set the temperature in your suite at an ambient level, so that the air-flow is regulated to your personal requirement.
We will be happy to show you on your next visit!
Under our One William Club rewards, we offer 20% discount off most hotel services, do consider joining, an application can be downloaded from our website.

Kind Regards

Tony Cakmar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toowoomba, Australia
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 21, 2013

I stayed here recently whilst travelling for work. The location of these apartments is perfect for exploring places around south bank. The restaurant and bar has great atmosphere and food, if you don't want to walk to the many other options near by. The rooms were spacious and had everything you need. Service was friendly, which is a nice change these days. I will stay here again.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, December 15, 2013
Dear Ian,

Thank you for taking the time to write a review regarding your recent stay at Clarion Suites Gateway, Melbourne. We really appreciate your positive comments about our location, rooms and facilities and we look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Kelly Matthews – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 16, 2013

My daughter and I wanted to have a fun weekend in Melbourne for her to take in the sights. We wanted somewhere to stay that was reasonable but convenient clean and safe. The Clarion was all of these things.The staff were lovely, friendly and were always willing to assist. We didn't have a view but we weren't interested in one, everything is just a short walk, train or tram ride away. The tram is right outside the door and the train station is just around the corner it was a great spot. We had a small kitchen with a washer/dryer and everything was lovely and clean. We only used our room as a place to sleep but you could see the Clarion was very family friendly. Thankyou for a lovely stay, it was a great introduction of Melbourne for my daughter.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, November 21, 2013
Dear Erin,

Thank you for your kind words, we take pride in our customer service and appreciate you taking the time to post a review. We look forward to welcoming you back when you next visit our lovely city.

Kind Regards
Cindy Colliver – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wollongong, Australia
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed November 12, 2013

After much consideration of options I settled on the Clarion Gateway for our three night stay in Melbourne. We had a one bedroom suite overlooking the river, and although I can't compare with the other rooms, I think it is definitely worth the expense to treat yourself to the view. Our toddler was kept busy watching the trains and trams along the river, while at night we had the perfect spot to watch the sky darken and the lights of Southbank come alive. Every hour there is a gaslight show with giant balls of flame shooting into the air - I'm not quite sure what it was all about, but it added a bit of excitement nonetheless.

Inside our unit we had a small but well-equipped kitchen, standard bathroom with a washing machine, dining setting , very comfortable (faux leather) lounge and a very comfortable king sized bed. Our toddler slept in a portacot which the hotel supplies free of charge (thankyou!).

Arriving later than expected due to a cancelled flight, we had room-service dinner on our first night and the food was good. Excellent fish and chips and a spaghetti bolognaise, a little pricey but very nice and delivered in good time.

As you are overlooking a major train line (as well as the river) there is a little bit of noise from the trains, but the bedrooms have double-glazed windows so it was not enough to keep us awake.

Location is pretty good - its a few blocks walk up to the mall and shopping streets, and the free city circle tram can be picked up just around the corner. Its an easy walk across the river to Southbank which has a multitude of dining options.

Tip: book through the Clarion website and you will receive a few minor rewards such as freshly baked cookies and free drink vouchers for the bar downstairs. The price was the same as booking with Wotif so why not?

Room Tip: Go for the view - its worth it!
See more room tips
  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, November 21, 2013
Dear Valued Guest

Thank you for your kind review, we really appreciate your positive comments about our rooms, views, location, service and amenities and we do hope to have the pleasure of welcoming you back soon.

Cindy Colliver – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 10, 2013

We have stayed here five times over the last few years finding the location very convenient when staying in town for shopping and the casino. Easy walk to the casino and trams run past the door for shopping needs. Car park is a bit of a challenge would not want to be in a 4 wheel drive, very tight to move around!

Room Tip: Rooms facing the Yarra Are the pick, you can watch the flames go off at the casino very impressive
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, November 11, 2013
Dear Valued Guest,

Thank you for your review, your continued patronage is well recognized and most welcome at our Hotel.
We look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Kelly Matthews – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Clarion Suites Gateway? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Clarion Suites Gateway

Address: 1 William St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#15 Family Hotel in Melbourne
#28 Romantic Hotel in Melbourne
#29 Luxury Hotel in Melbourne
#40 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Priceline, Agoda, HotelTravel.com, Hotel.de, Hotels.com, Despegar.com, TripOnline SA and Booking.com so you can book your Clarion Suites Gateway reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion

Owners: What's your side of the story?

If you own or manage Clarion Suites Gateway, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.