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“Wonderful penthouse suite” 5 of 5 stars
Review of Clarion Suites Gateway

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Clarion Suites Gateway
4.5 of 5 Hotel   |   1 William St., Melbourne, Victoria 3000, Australia   |  
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Ranked #30 of 172 Hotels in Melbourne
Kuala Lumpur, Malaysia
1 review
“Wonderful penthouse suite”
5 of 5 stars Reviewed September 9, 2013

Our 3 nights stay in August'13 at the Crown View Suite on 19th floor was just wonderful. The moment we entered, it was with a feeling of coming back to your own home. Big spacious rooms, living hall and dining area and the kitchen where home cooked food could be prepared just like back home. We even did some baking. We enjoyed the view of Melbourne's skyline and casino from the balcony and especially the night view. Shopping, casino and trams are nearby. The staff were most friendly and helpful. We would definately choose Calrion Suites duirng our next visit to Melbourne and would recommend to our friends.

Room Tip: Rooms facing the Yarra River and Crown Casino and on higher floors would be a better choice
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, September 27, 2013
Dear Valued Guest,

Thank you for your feedback, we are situated in a great location and with Crown Casino and the shopping prescient within easing walking distance we appreciate that you enjoyed our rooms, facilities, location and all that Melbourne has to offer. We look forward to welcoming you back on your next visit to Melbourne.

Kind Regards
Kelly Matthews – Executive Office
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767 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
Date | Rating
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English first
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed September 3, 2013

The idea that this is a 4.5 star hotel is ridiculous. Sure, the entrance is serviceable but the rooms border on a bit grungy. Not modern and not what would pass for 4.5 star elsewhere (eg. East Hotel or Aria in Canberra).

Moreover, the river-side rooms, even though they have nice views, are unbelievably noisy. If the hourly "WHOOOOOSSH" of the gas fireballs going off at Crown doesn't keep you awake, the trains rattling by on the way between Flinders St and Southern Cross surely will. I really don't understand how this place could be considered 4.5 star without at least taking steps to soundproof the rooms and mitigate the noise of the adjacent trains.

On the up side, the person who took my booking was very helpful and efficient. However, one gripe continues to bug me: I asked three times for the frequent flyer points associated with my room to be credited to me. The first time I was told to come back on check-out; on check-out I was assured it would be done; and then three weeks later (when it still hadn't been done), the receptionist took my phone number and assured it would be done. It hasn't been.

The two good features about this hotel were that it was right next to where I had to be for work and that the restaurant offered a fairly priced option (after the discount voucher I'd been given, at least) in a part of the CBD that is largely bereft of mid-range options after dark.

After my four nights at Clarion, I moved to the more expensive five-star Langham in Southbank and I have to stay the difference was like night and day. If you can afford the higher rate, do yourself a favour and stay there instead; it will make a qualitative difference to your stay.

Room Tip: I'd recommend the river-side rooms for the view - but only if you take your hearing aids out bef...
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 1, 2013

I booked this hotel through a deal on an external booking website and got a great deal but when we arrived at our room I was thoroughly disappointed. Our room had an awful view of the office buildings across the way, the room was right next too the elevators, the bathroom downlighting flicked on and off, the lounge had rips in it, the curtain had a burn mark, the bed was tiny and lumpy and the doona had a stain. Whilst I understand that some of these things are minor, I didn't expect it from a 4.5 star hotel! I have booked many deals before but have never felt like we were allocated the 'deal' room. I will not be staying here again.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, General Manager at Clarion Suites Gateway, responded to this review, September 2, 2013
Dear Valued Guests,

Thank you for your review, and please do accept my apologies, it is very disappointing for us, in that, we did not exceed your expectations.

We have just had all the sofa’s repaired and I was indeed very concerned that our upholsterer for some reason missed this room; we have touched base with the contractor to repair this unit forthwith.

Unfortunately, we have limited rooms which offer splendid views of the Yarra River and the exciting Southbank fireball show, and generally a deal rate does not guarantee this view, unless we have availability. Due to high demand availability remains limited; therefore, it is advisable to reserve this facility in advance.

We have a minimum bedding size requirement of Queen and King Beds; the beds are manufactured by Sealy, which is a well-recognized domestic quality brand. All reservation information is available when making a booking online- based on room type and positioning of the room, therefore, should there be any personal preferences it is prudent to request in advance or reserve the preferences when making the booking.

All our beds are supported by a loft overlay, which offers more comfort, this is also a Sealy product, and works similar to a pillow-top. However, at times due to the extra overlay filling it may give an un-even appearance. I do extend my apologies regarding the curtains, doona & lighting; we assure you that we have made your comments known to our Housekeeping team.

Our last refurbishment was in 2007, and you will be pleased to know, that we are in planning stage of refurbishment year- 2013/14, with the focus of providing- outmost comfort and ambience to our valued guests such as yourself.

Thank you so much for staying with us, and we hope that we will have another opportunity in being of service to you in the future.

Kind Regards

Tony Cakmar
General Manager
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melbourne victoria
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 30, 2013

We have stayed at the Clarion Suites Gateway Melbourne on a number of occasions while visiting the city ... and we still love the wonderful location , the exceptionally friendly staff and the view from the rooms that we have stayed in ... every time ! As we had been there before , we were welcomed with a complimentary bottle of Red & some yummy cookies. The hotel is close to everything - so central for shopping in the day & dining at night ( 5 mins walk to the Casino & Southbank/ less than 5 min to Flinders St Stn & Federation Square). The best part ?? Ask for a Riverview room ... Staying across the river from the casino with a view meant that from the balcony , we had a bird's eye view of the fireballs .. on the hour - every hour throughout the evening if we'd wanted to... quite spectacular ...

Room Tip: Pay for a Riverview Room... well worth it !
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, September 2, 2013
Dear Valued Guest,

Thank you for taking the time to leave a review on tripadvisor, your continued patronage is well recognised and most welcome at our Hotel.
We really appreciate your positive comments about our staff, service and the view.
We are situated in a great location and with Crown Casino and the shopping prescient within easing walking distance we appreciate that you enjoyed our location and all that Melbourne has to offer.
We look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Cindy Colliver – Executive Office
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Sydney, Australia
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 15, 2013

Stayed here for 3 nights, and then a few days later for another two nights. Facing north toward the office building is a problem if the curtains don't close sufficiently and we had to ask to be shifted.
Staff were extremely understanding and helpful, and we were shifted to another room facing the office building, but the curtains closed substantially better.
This is a great location as a base, with the free city tram 200 metres away.
The staff here are excellent and that alone is enough for us to stay here again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, August 22, 2013
Dear Valued Guest,

Thank you for your review, and for advising us or your concerns regarding the curtains, we have since had this rectified. We really appreciate your positive comments about our staff, we do pride ourselves on our customer service and are delighted to hear that we were able to make your stay an enjoyable one.
We look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Kelly Matthews – Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 3, 2013 via mobile

Clarion Suites Gateway Melbourne is in a great CBD location, in close proximity to Crown Casino and CBD shopping. Friendly and engaging staff. Try to get a room with. view of Southbank and the Yarra River.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, August 13, 2013
Dear Valued Guest,

Thank you for taking the time to leave a review on trip advisor about your recent stay with us here at Clarion Suites Gateway. We appreciate that you enjoyed our location, service and all that Melbourne has to offer and we look forward to welcoming you back in the near future.

Kind Regards
Cindy Colliver – Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 2, 2013

Stayed here as it was very close to work - and thought a view of the Yarra River would be nice for a change (normally I stay on Collins Street for non-work travel). The thing that stood out was how enthusiastic, cheerful, helpful and customer focussed all the staff working there were - no matter where you encountered them you got upbeat friendly smiling service. I had a studio apartment with a river view - spacious, small balcony, huge LCD TV, small leather armchair, very comfortable bed. The shower was over the bath and had good water pressure. The basin and mirror were outside the toilet/shower combo room which was good if there was more than one person staying in the apartment. Good iron, ironing board, kettle, sink etc, microwave, very adequate for a short term stay. Good natural light. It was also very clean. One thing to note is the train noise is quite noticeable - although not enough to affect my sleep and I'm a reasonably light sleeper. About a 12 minute slightly hilly very fast walk to David Jones, Myers shopping area. The café menu had a good selection. Staff also very helpful about returning goods I'd left in the apartment.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, August 4, 2013
Dear Valued Guest,

Thank you for choosing Clarion Suites Gateway for your recent stay in Melbourne, and for sharing your experience on tripadvisor. We do pride ourselves on our customer service and our staff are delighted to hear that they were able to make your stay a memorable one. As a measure of blocking out external noises all our rooms are double glazed. We would like to once again thank you for your patronage and we look forward to welcoming you back when you next visit our lovely city.

Kind Regards
Kelly Matthews - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Suites Gateway

Address: 1 William St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#20 Romantic Hotel in Melbourne
#24 Family Hotel in Melbourne
#30 Luxury Hotel in Melbourne
#40 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion

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