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“Excellent Location and Friendly Helpful Staff” 4 of 5 stars
Review of Clarion Suites Gateway

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Clarion Suites Gateway
4.5 of 5 Hotel   |   1 William St., Melbourne, Victoria 3000, Australia   |  
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Ranked #31 of 171 Hotels in Melbourne
Prestwick, Scotland
Senior Contributor
46 reviews 46 reviews
38 hotel reviews
Reviews in 33 cities Reviews in 33 cities
42 helpful votes 42 helpful votes
“Excellent Location and Friendly Helpful Staff”
4 of 5 stars Reviewed May 3, 2013

Recently stayed at the Clarion suites in Melbourne for four nights during an extended trip to Australia to visit family. On arrival after a very long flight at 08.30 am we were greeted by a very friendly and helpful receptionist and were delighted to discover our suite was ready for us and this allowed us to get a few hours sleep.

Our suite had fantastic views over the river to the southbank of the city and were treated to a fire display/show at the Casino across the river each evening. The suite was very well equipped with everything necessary for a comfortable short or much longer stay. The food was of a very good standard and was varied and well presented. The breakfasts were excellent and the service was of a very high standard. I must mention Brett who who worked in the restaurant who was exceptionally helpful and professional and who is a credit to your organisation.

An excellent location at the junction of William Street at Flinders Street, free city tram/tourist bus and all other amenities of the city nearby.

The Clarion Suites was an excellent choice for our city break in Melbourne and would not hesitate in staying here again on my next trip.

Room Tip: Try to get a river view room of the southbank
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, May 5, 2013
Dear Valued Guest,

Thank you for your feedback, we are situated in a great location and with Crown Casino and the shopping prescient within easing walking distance we appreciate that you enjoyed our location, room, views and all that Melbourne has to offer. Brett is delighted that he was able to make your stay more enjoyable. We look forward to welcoming you back in the near future.

Kind Regards
Kelly Matthews – Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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712 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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English first
Melbourne, Australia
1 review
5 of 5 stars Reviewed May 3, 2013

We were given a gift voucher for one night. We were to be going to a show that night. We booked in to The Clarion Suites Gateway early afternoon and relaxed in our room mostly. Our room gave us great views of the Yarra river and city buildings, etc. A cafe/bar is available for guests. The main staff we had contact with were front office desk young ladies who were happy, bright, helpful and friendly. The buffet breakfast the next morning was delicious. I recommend that you have the breakfast during your stay.

Room Tip: Rooms on higher floors on east side with views of the river
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, May 5, 2013
Dear Neil,

Thank you for taking the time to leave a review on tripadvisor, we really appreciate your positive comments about our rooms, views, staff and service.
We look forward to welcoming you back to the Clarion Suites Gateway.

Kind Regards
Cindy Colliver – Executive Office
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Hobart
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 2, 2013

We booked this hotel through a mystery deal on a third party website so got a very good deal considering we were staying over the Anzac Day public holiday.We had a one bedroom suite on the 15th floor but no view which didn't really bother us. The room was clean and well maintained, the beds were comfortable with extra pillows and blankets and very little noise could be heard from inside the room.
There were three adults and one child (12 months) sharing so they made up the sofa bed and provided a cot. We arrived just after 11 and were happy to hear our room was available for check in. Check in was easy and prompt and the lady at reception was very friendly.
Good location on Flinders Street easy to jump on a tram to get wherever you need to go. We didn't try the restaurant but the did seem to have some good deals of an evening. We had a quick swim in the pool which was nothing fancy but was fine.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, May 2, 2013
Dear Valued Guest,

Thank you for choosing Clarion Suites Gateway for your recent stay in Melbourne, and for sharing your experience on tripadvisor. We are delighted that you enjoyed your time with us and we hope to welcome you back again soon.

Kind Regards
Kelly Matthews – Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Top Contributor
88 reviews 88 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 30, 2013

Service is very good. Excellent for the coffee lovers. Try to get room with river view, its really great at night and afternoon. Don't have the chance to try their food. The room prepared well. Hotel location is great for shopping and other places in the city.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, May 2, 2013
Dear Valued Guest,

Thank you for taking the time to write a review regarding your recent stay at Clarion Suites Gateway, Melbourne. We really appreciate your positive comments about our location, rooms, restaurant and service and we look forward to welcoming you back in the near future.

Kind Regards
Cindy Colliver – Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 26, 2013

Stayed here for 3 nights in February. we got the river view which is fantastic, right across the Crown Casino. There is a balcony which we can watch people canoeing in the morning on weekends.

The apartment is very well maintained and clean. And less than 5 minutes walk, there is a tramp station which we can hop on to the free Circle Tramp. It is also walking distance to the Flinders Street Station. Even though the hotel is next to the tramp line and the train but we couldn't hear much noise.

Only the hotel lobby needs a bit updating, otherwise no complaint. Staff were friendly, apartment was clean and the view and location, superb. I would definitely return.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, April 30, 2013
Dear Chloe,

Thank you for taking the time to leave a review on tripadvisor, we have to agree we are situated in a great location and with Crown Casino and the shopping prescient within easing walking distance we appreciate that you enjoyed your time with us and all that Melbourne has to offer. We look forward to welcoming you back on your next visit to our lovely city.

Kind Regards
Kelly Matthew – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton Springs, Victoria, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2013

We have stayed here twice now. Both times in a one bedroom river view room. The first time we were on the 12th floor and it was the day after our wedding. They gave us a comp bottle of wine, a cute note and great service. We loved watching the fire things across the river at crown and the nightlife go past. It is in an incredible location. The staff are friendly, approachable and helpful. We enjoyed it so much we came back 2 weeks later and stayed in the same type of room this time on the 11th floor. Different layout but I liked it even more. Both room had balconies also. We cant wait to come back and relax at the Clarion!

Room Tip: Definitely go for the 1 bedroom river view room!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, April 30, 2013
Dear Tayla,

Thank you for leaving a review on tripadvisor and most importantly for allowing us to be of service to you, your continued patronage is well recognized and most welcome at our hotel. We appreciate your lovely comments about our rooms, amenities and service and we look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Cindy Colliver – Executive Office
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Senggigi, Indonesia
Top Contributor
73 reviews 73 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 17, 2013

As we are in a big group of family, we rented for a deluxe seaview riverview 2 BR. The room is very spacious, with kitchen, dining room and laundry machine, so it's very comfortable when you travel with the kids abroad and have to do laundry everyday and cook some instant noodle.
However, what I love the most is the view from the room; yarra river overlooking the crown and its fire action.
The location is another plus point of this hotel, as this hotel is right in the CBD, so you just need to walk for a few minutes to reach the shopping area or the Flinder station.
The only thing that is quite annoying is the noise from the train which pass until midnight, as the hotel is located right in front of railway track.
Buffet breakfast is almost very limited, with no salad choice at all.

Room Tip: Choose for a river view room
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, April 30, 2013
Dear Valued Guest,

It is pleasing to read that our room met your expectations, we are a family friendly Hotel with spacious rooms to accommodate families of all sizes, as well as small groups of friends. I am pleased that you enjoyed our location, views and amenities.
Our rooms have double glazing, when you retire for the night, if you close the bedroom door we have found this helps to enjoy a peaceful nights sleep.
We are constantly looking at ways to improve and will take you comments about breakfast into consideration, we thank you for your input.
We hope to welcome you back when you next visit our lovely city.

Kind Regards
Kelly Matthews – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Suites Gateway

Address: 1 William St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#15 Family Hotel in Melbourne
#29 Romantic Hotel in Melbourne
#30 Luxury Hotel in Melbourne
#42 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion

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