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“Very suitable for family” 4 of 5 stars
Review of Clarion Suites Gateway

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Clarion Suites Gateway
4.0 of 5 Hotel   |   1 William St., Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #25 of 172 hotels in Melbourne
Senggigi, Indonesia
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
“Very suitable for family”
4 of 5 stars Reviewed April 17, 2013

As we are in a big group of family, we rented for a deluxe seaview riverview 2 BR. The room is very spacious, with kitchen, dining room and laundry machine, so it's very comfortable when you travel with the kids abroad and have to do laundry everyday and cook some instant noodle.
However, what I love the most is the view from the room; yarra river overlooking the crown and its fire action.
The location is another plus point of this hotel, as this hotel is right in the CBD, so you just need to walk for a few minutes to reach the shopping area or the Flinder station.
The only thing that is quite annoying is the noise from the train which pass until midnight, as the hotel is located right in front of railway track.
Buffet breakfast is almost very limited, with no salad choice at all.

Room Tip: Choose for a river view room
See more room tips
  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, April 30, 2013
Dear Valued Guest,

It is pleasing to read that our room met your expectations, we are a family friendly Hotel with spacious rooms to accommodate families of all sizes, as well as small groups of friends. I am pleased that you enjoyed our location, views and amenities.
Our rooms have double glazing, when you retire for the night, if you close the bedroom door we have found this helps to enjoy a peaceful nights sleep.
We are constantly looking at ways to improve and will take you comments about breakfast into consideration, we thank you for your input.
We hope to welcome you back when you next visit our lovely city.

Kind Regards
Kelly Matthews – Executive Office
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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English first
Bathurst, Australia
1 review
5 of 5 stars Reviewed April 17, 2013

From the moment we walked into the Clarion, we had the most wonderful experience. The staff were outstanding, working as a team and offered nothing but help and advice of where to visit and what to see. Room was very clean and soooo quiet. We had the best two nights sleep we had had on our holiday. The previous hotel in Sydney was that noisy we couldnt sleep. One of us has worked in management in customer service so high praise does not come easy. Well done the Clarion!!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, April 17, 2013
Dear Diane,

Thank you for your lovely comments regarding your recent stay with us, we appreciate that you enjoyed our facilities and service. We do pride ourselves on our customer service and appreciate your kind words, our staff are delighted that they were able to make your stay more enjoyable. We look forward to welcoming you back when you next visit Melbourne.

Kind Regards

Cindy Colliver – Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 13, 2013

We've stayed three times in this hotel. This time we were 4 people, 2Ad 1child and 1baby. We took the deluxe riverview 1BR which located in the corner facing the river. So you have 2 views.
View was very nice and relaxing. Also, you can watch fire action @ Crown every nights from 7-10.

Unit was ok, Not fancy and not new but it does the job to serve us as a home while we were there.
The size was ok, not so spacious but maybe because we were 4.

Overall, good experience..

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, April 16, 2013
Dear Valued Guest,

Thank you for leaving a review on trip advisor, your feedback is much appreciated as it makes it possible for our team to assess and monitor our service quality and performance.
We appreciate that you enjoyed out location and all that Melbourne has to offer and we hope to welcome you back on your next visit to your lovely city.

Kind Regards
Cindy Colliver – Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 9, 2013

I have stayed at this hotel several times for business and have been surprised by the lack of consistency in terms of room size, bathroom facilities and noise. The most troubling, from my perspective, was a room which had horrendous noise from two large sized air conditioning units (one serving my apartment and the other serving my neighbours). These were located on my balcony outside the bedroom window and rattled away so loudly that I couldn't sleep. I had control over my own and could turn it off but I couldn't adjust my neighbours. I found it so difficult that I left the bedroom and went to attempt sleep on the small sofa in the lounge but sadly I had an old fridge in the main room which continued an alternative racket throughout the night. Having said this, other rooms have been perfectly fine from a noise perspective. The other factor I've noticed is that some rooms are huge and others quite small - not something that bothered me but interesting variety in the same price bracket, plus some have baths and others don't so be mindful to request your preference.

Room Tip: Avoid rooms with noisy air conditioners on the balcony by your bedroom window.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, General Manager at Clarion Suites Gateway, responded to this review, April 16, 2013
Dear Joshepine,

Thank you for choosing to stay with us here at Clarion Suites Gateway, your feedback is much appreciated as it makes it possible for our team to assess and monitor our service quality and performance.
Thank you for your comments, our bedroom windows are double glazed and generally offer a comfortable night’s sleep, unless the double window was left ajar.
The uniqueness of our room types is aligned on guest preferences, which are noted for any future stays, and it is further supported on our virtual tour on our website. Please do let us know what your preference is, we will be happy to oblige.
We do hope to be of assistance to you in future.

Kind Regards

Tony Cakmar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 9, 2013

Check-in was smooth after a delayed flight - ending in a very early morning Easter Saturday. Ordered room service - which had a basic range, but was quite good in quality.
The 2 bedroom river-view suite was clean and comfortable...and had a good view of the Yarra.
Regrettably there was reduced (read no) servicing of the room due to Easter - short of moving the "Make-up my room" note from the outside to the inside of the door, nothing was attended to. Bed not made, dishes from room service not removed, etc...
Car parking was available to us on-site, although slightly difficult to locate a free bay.
Will stay again. The self-contained apartments had everything we required.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, General Manager at Clarion Suites Gateway, responded to this review, April 16, 2013
Dear Valued Guest,

Thank you for your review, we appreciate that you enjoyed our location, room service and the view from your room..
Based on guest feedback in regard to this issue, of limited services, generally there is guest preference for a discounted room rate. However, we do also recognise that this may not be suitable for all our guests, therefore we do allow for full service at a nominal cost.
We do look forward to welcoming you back when you next visit Melbourne.

Kind Regards

Tony Cakmar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 7, 2013

This is a hotel to recommend, both for its location (walking distance from Federation Sq. and Southern Cross Station, crossing the river from Southbank -restaurants and entertainment-, with the main tram and bus lines, including the visitor bus, stopping round the corner) and for the room. We stayed at a riverview studio: it was clean, comfortable, well decorated, with a nice kitchenette and other sensible equipment; the view was great, at night we would leave the lights off and the curtains open just to enjoy it. And even though breakfast was not included, we could make coffee at the room. It was quiet when we stayed (something we value); and the indoor pool was OK for the ocassional swim. The staff were always very serviceable, readily responding to requests (eg: a light bulb was changed immediately, and we could use a pc in the lobby for checking in our flight).
What is there to improve: Wi-fi access is not free (not even in public areas -but this is the XXI century!); and the bathroom could do with some refurbishing (for instance, taking a shower meant splashing the rest of the toilet).
If you travel by plane, note that the Skybus stop is 6 blocks from the hotel (it is uphill when you leave); you can walk but if you have considerable luggage, you may be better off taking some direct transfer.

Room Tip: Riverview rooms are worth the extra cost.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, April 11, 2013
Dear Valued Guest,

Thank you for staying with us and sharing your experience on Tripadvisor.
We have to agree that our location is near to many attractions like the Crown Entertainment Complex, Yarra River and south gate shopping precinct and we appreciate that you enjoyed our location, rooms and service.
We are currently assessing different wi-fi solutions, and we think that we are just about at terms in making a decision based on an application which is suitable for the building.
Thank you again for your feedback and we do hope to welcome you back next time your travels bring you to Melbourne.

Kind Regards
Kelly Matthews – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunedin
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 6, 2013

Luv it .....just luv it..........
Excellent place.great staff at reception, they helped us very nicely with a smooth check in with my 2 lil ones 2 and 1 yrs old. they brought my luggage upstairs as well.
The room was beautiful, cleaned every day including the kitchenette.
The view of the yarra river was just excellent from our room in 14th floor. My kids loved the amazing fireworks every hr from 9 in the night,looking over the river.
Had to just make a call to reception and give my drivers licence and a car was booked and waiting for me in the parking lot. Was really impressed with the efficiency of the staff and the way they looked after us.
Location is just ideal. close to everything. and views breathtaking.......
Service is of excellent quality

Breakfast buffet was just perfect for the kids..they loved the fruits and cheese.

Checkout was smooth and luggage brought down by the reception staff.

I know where im staying when i return to Melbourne.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, April 11, 2013
Dear Valued Guest,

Thank you for your lovely comments regarding your recent stay with us, we do pride ourselves on our customer service and appreciate your kind words, our staff are delighted that they were able to make your stay more enjoyable. We look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Cindy Colliver – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Clarion Suites Gateway

Also Known As:
Clarion Suites Gateway Hotel
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion
Address: 1 William St., Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#14 Family Hotel in Melbourne
#24 Luxury Hotel in Melbourne
#32 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Clarion Suites Gateway 4*
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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