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Clarion Suites Gateway: Traveler Reviews

4.0 of 5
1 William St., Melbourne, Victoria 3000, Australia
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Clarion Suites Gateway
Ranked #16 of 195 hotels in Melbourne
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557 reviews from our community

Traveler rating
    310
    179
    41
    17
    10
See reviews for
Families
127
 
Couples
206
 
Solo
45
 
Business
122
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Hamilton, New Zealand
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Very central with great rooms and view of the Yarra”
5 of 5 stars Reviewed March 15, 2013

We arrived late at night and check in was easy. We had a connecting room on level 10. The room was modern and well appointed. The beds were very comfortable. The bedrooms have double glazing, which cuts out noise at night. My unit had a full kitchen, which was fantastic. The mini bar was well stocked. I went swimming in the pool on level 5 each morning (not a massive pool, but adequate). We had a meal in the restaurant which was also great. Overall a great place to stay, on the right side of the river for central Melbourne.

Room Tip: High level
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
See 4 more reviews by Jasenzl for Melbourne
Ask Jasenzl about Clarion Suites Gateway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review
March 17, 2013
Dear Valued Guest,

Thank you for choosing Clarion Suites Gateway for your recent stay in Melbourne, and for sharing your experience on Tripadvisor. We are delighted that you enjoyed your stay. We look forward to welcoming you back when you next visit our lovely city.

Kind Regards
Kelly Matthews – Executive Office
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Top Contributor
56 reviews 56 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
“Convenient location, friendly helpful staff.”
4 of 5 stars Reviewed March 14, 2013

We rented a 1 bedroom apartment with fully equipped kitchen in March 2013. I used the www.wotif.com.au site and booked their mystery hotel (it was the Clarion Suites) at a discounted rate. The hotel is well situated near Flinders St Station and across from the restaurants and shops of Southgate. We did not have a view of the Yarra River because of our special rate, but we did enjoy a perfect reflection of the river in the windows of the surrounding office buildings! The kitchen was well equipped, the room was neat and v. clean and the staff were very friendly and very helpful. The only negative was the connection to the internet in the room, which was very slow and on the last day unusable...however to their credit they did not charge us for the time we could not use it. They also have parking in the building for $25 a day.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
See 2 more reviews by Cararmme for Melbourne
Ask Cararmme about Clarion Suites Gateway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review
March 17, 2013
Dear Valued Guest,

Thank you for leaving a review on Tripadvisor, your feedback is much appreciated as it makes it possible for our team to assess and monitor our service quality and performance.
We appreciate your comments about our location and service and we would like to assure you that we are very committed in securing a Wi-Fi solution, as a matter of fact we have opted for Cat 6 cabling, which will allow for a speedy connection in all the hotel rooms.
We hope to welcome you back when you next visit Melbourne.

Kind Regards
Cindy Colliver – Executive Office
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Australia.
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
“Great location”
4 of 5 stars Reviewed March 13, 2013

Have stayed here before, but it was even better this time. We got upgraded to a river view room with a balcony, and enjoyed the sunset and fire show at Crown. Excellent location, friendly staff and a great night's sleep.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
See 2 more reviews by Helen097 for Melbourne
Ask Helen097 about Clarion Suites Gateway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review
March 17, 2013
Dear Helen,

Thank you for your review, we really appreciate your positive comments about our location, rooms and service and we look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Kelly Matthews – Executive Office
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Spectacular View, Spectacular Price”
5 of 5 stars Reviewed March 11, 2013

Our family, once again, had a wonderful stay at Clarion Suites Gateway. From the warm, friendly staff welcoming us to the amazing room - every part of our stay was special. The Deluxe Riverview Suite is incredible. With the amazing view of the city and across the river it is hard to believe we only paid $279 for the 4 of us. There is so much room for the kids to spead out and it's so lovely to be able to shut off the door to the bedroom when they have gone to sleep and enjoy the spectacular night view with a bottle of wine. Our trip was made especially special when room service delivered my son a surprise tray of cake for his birthday - it was a lovely touch. Every visit I am always surprised about the value for money at this lovely hotel.

Room Tip: The Deluxe Riverview Suite has amazing city and river views.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask wsrussell about Clarion Suites Gateway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review
March 17, 2013
Dear Valued Guest,

Thank you for your review, your continued patronage is well recognised and most welcome at our Hotel. It is pleasing to read that our room met your expectations, we are a family friendly Hotel with spacious rooms to accommodate families of all sizes, as well as small groups of friends. I am pleased that you enjoyed your time with us we look forward to welcoming you and your family back to Clarion Suites Gateway in the near future.

Kind Regards
Cindy Colliver – Executive Office
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
yarrawonga
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
“Fantastic Location fantastic Restaurant fantastic rooms”
5 of 5 stars Reviewed March 11, 2013

We have stayed at the Clarion a few times now and we love it. Its easy to get too and it has its own car park whicjh is reasonable and rooms are modern and comfortable.
We always eat at the Restaurant for dinner and its great for families and we think its awesome we have never had a bad meal.
It is a short walk to South Bank,Aquarium Bourke Street Mall and a short tram ride to Rod Laver for Concerts.
Some times the rates are more afforable than some nights but as always it depends on what is going on in Melbourne at the time.
We stay because of its location comfort and Restaurant.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
See 3 more reviews by visionYarrawonga for Melbourne
Ask visionYarrawonga about Clarion Suites Gateway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review
March 17, 2013
Dear Valued Guest,

Thank you for choosing to leave a review on Tripadvisor, your patronage is well recognized and most welcome at our Hotel. We really appreciate your positive comments about our location, accommodation facilities and Restaurant and we look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Kelly Matthews – Executive Office
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Clarion Suites Gateway

Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Suites Gateway Hotel
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion
Address: 1 William St., Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar/Lounge Business Center Fitness Center Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#13 Luxury Hotels in Melbourne
#18 Family Hotels in Melbourne
#26 Business Hotels in Melbourne
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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