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“execellent for the price” 5 of 5 stars
Review of Clarion Suites Gateway

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Clarion Suites Gateway
4.5 of 5 Hotel   |   1 William St., Melbourne, Victoria 3000, Australia   |  
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Ranked #25 of 169 Hotels in Melbourne
melbourne
Top Contributor
60 reviews 60 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
“execellent for the price”
5 of 5 stars Reviewed February 7, 2013

we booked this through wotif secret deals, at 119 aus dollars for a 1 bedroom suite, living area, fully fitted out kitchen, washing machine and dryer combo :), shower, 2 lcd tv"s etc, a great deal. hotel is very clean and quiet. service at front desk was excellent on our arrival. walking distance to casino, southbank, flinders street station and easy walk (if u like walking) 5 to 10 mins to restaurants etc in the city, or get a tram and be lazy. will reccomend and book again if we stay in the city

Room Tip: see if u can get a room with yarra view
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, February 8, 2013
Dear Valued Guest,

Thank you for your feedback, we are situated in a great location and with Crown Casino and the shopping prescient within easing walking distance we appreciate that you enjoyed our location, service, amenities and all that Melbourne has to offer. We look forward to welcoming you back when you next visit our lovely city.

Kind Regards
Cindy Colliver – Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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691 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
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English first
Texas, Australia
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 7, 2013

great service, excellent rooms, well located in the CBD near the yarra, the casino and the trams, great views from the room, friendly staff, nothing much more to say. I would definitely stay again next time i'm in Melbourne

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, February 8, 2013
Dear Valued Guest

It is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City.

Kind Regards
Kelly Matthews – Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 7, 2013

It had been about 3 years since I stayed here and the good news is that they have obviously done some work on the bathrooms, as no more showers in the tub - which is a pet peeve of mine in 4 star accommodation.

The room service menu though is still severely restricted and the menu offered in the actual restaurant isn't much better. The good news is that what is available is well cooked and well served. Room service is always timely and meals arrive hot/cold, depending on what they need to be.

The room I had was a one bedroom suite and was great. I needed to work during the stay and the table/work area was convenient. The full kitchen was also handy, as I did do my own thing for breakfast and being able to cook for myself is great.

I had one issue with my stay, which was handled very professionally by Thomas on the desk, making me a very satisfied guest.

Room Tip: Ask for a suite, which has a fully equipped kitchen. Perfect if you are travelling for an extended...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, General Manager at Clarion Suites Gateway, responded to this review, February 11, 2013
Dear Valued Guest

Thank you much for staying with us once again, this is well appreciated.
Your feedback does allow us to assess our service and room quality, in particular your preference for a shower arrangement, which we would like to accord you each time that we have the pleasure of your company. You are most welcome to inform us of your email details so that we may acknowledge your patronage and your preference as indicated.

Kind Regards

Tony Cakmar
General Manager
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Worcs
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 5, 2013

We arrived here on the first of January 2013 and on check in the receptionist immediately upgraded us to a one bed suite.i must say it was the most comfortable bed i have ever slept in and it was a great location at the corner of William street and Flinders Street over looking the River and the Skydeck.All of the staff really went out of their way to be of assistance.
Breakfast was adequate to start the day and we spent the time travelling around on the free trams.
The restaurants on the riverback were great with so much variety.

Room Tip: Rooms over looking the river on the 6th floor are good rooms as you overlook the city at night with...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, February 8, 2013
Dear Valued Guest,

Thank you for taking the time to write a review regarding your recent stay at Clarion Suites Gateway. We really appreciate your positive comments about our staff & service, location, rooms and amenities. We look forward to having you stay with us again soon.

Kind Regards
Cindy Colliver – Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 3, 2013

The Clarion is well located only a walk to shops and transport, Degraves Laneway is only a short walk and a great place for breakfast. We stayed for 1 night in a one-bedroomed suite, it was clean and well equipped, definitely a place I would stay longer. It's only a short walk from Spencer Street Station which makes it easy to access from the Skybus Depot. The staff were polite and friendly.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, February 8, 2013
Dear Susan,

Thank you for your review, it is pleasing to receive positive feedback and I’m glad you enjoyed our location and service, may we have the pleasure of welcoming you back to Clarion Suites Gateway when you next visit Melbourne.

Kind Regards
Kelly Matthews – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, New Zealand
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 29, 2013

The Clarion is quite well located, handy to Trams and an easy walking distance to shops. It is a fairly standard hotel, the rooms adequate and the bathrooms are tiny. What makes this place is the staff. They go out of there way to help, nothing is too small or demanding for them. They are relaxed and friendly and very very helpful.
Our room had a small kitchenette in a cupboard which gave you a microwave, jug, toaster and little fridge and sink. Great for getting your own breakfast. The bar/restaurant does make good coffee and did so at 6.30am for us.
We were there over Australia Day so they didn't service the room and they certainly encourage you not to get new towels every day as there is a water storage. The decor is very neutral and the beds comfortable. This isn't going to be the flashest place to stay but it will give you a user friendly environment which is in a central location.

Room Tip: It is across the road from the Trains, we were on the seventh floor and the noise wasn't a probl...
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  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, February 8, 2013
Dear Cath,

Thank you for leaving a review on trip advisor. The team appreciates your comments as we pride ourselves on our customer service and do always like to make each and every guest feel welcome and at home when staying with us. We hope to welcome you back soon.

Kind Regards
Cindy Colliver – Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 28, 2013

My partner and I stayed at Clarion Suites Gateway for 1 night and we enjoyed every minute!
The location is fabulous for those who want to be within walking distance to Crown Casino, Melbourne Aquarium, Federation Square and the night life that South Bank has to offer.
Our room was a good size, quiet and very modern with a HUGE shower! The only downside was that we did not have much of a view, however we were staying in a basic room, so i guess it was to be expected. The staff were very friendly- They delivered a bottle of champagne free of charge for my partners 21st birthday.
I would highly recommend this hotel for those who want to be in the middle of the action.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, February 8, 2013
Dear Valued Guest,

Thank you for your feedback, we are situated in a great location and with Crown Casino and the shopping prescient within easing walking distance we appreciate that you enjoyed our location and all that Melbourne has to offer. We look forward to welcoming you back on your next visit to Melbourne.

Kind Regards
Kelly Matthews – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Suites Gateway

Address: 1 William St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#14 Family Hotel in Melbourne
#24 Luxury Hotel in Melbourne
#25 Romantic Hotel in Melbourne
#38 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion

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