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“Great service and good room but didn't live up to the hype” 4 of 5 stars
Review of Clarion Suites Gateway

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Clarion Suites Gateway
4.5 of 5 Hotel   |   1 William St., Melbourne, Victoria 3000, Australia   |  
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Ranked #26 of 173 Hotels in Melbourne
Canberra
Top Contributor
50 reviews 50 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
“Great service and good room but didn't live up to the hype”
4 of 5 stars Reviewed December 29, 2012

The rooms are quite spacious and the bed comfortable. The double sliding doors also kept the room very quiet while also allowing you fresh air when you wanted it. The location was good. The service was excellent - free upgrade to a river view room, very fast check-in/out and very friendly reception staff. If I hadn't read the TripAdvisor reviews (claiming it to be the number 1 place to stay in the CBD) then I probably would have been quite happy. It was good, but not extraordinary. There were nice little touches, such as free home made biscuits delivered just after arriving, but the rooms were fairly nondescript (except for the hand basin being bizarrely located outside the bathroom) and there are other hotels in better locations. Also the view was quite nice but nothing earth shattering. Don't get me wrong, this is a really good place to stay, it just didn't feel as special as the No1 TripAdvisor hotels normally are. A short walk up Flinders St is DeGraves St - a fantastic place for breakfast or dinner.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, General Manager at Clarion Suites Gateway, responded to this review, January 8, 2013
Dear Valued Guest,

Thank you for leaving a review on tripadvisor and most importantly for allowing us to be of service to you, your patronage is well recognized and most welcome at our hotel.
Your feedback is much appreciated as it makes it possible for our team to assess and monitor our service quality and performance.
As a measure of improvement we are already planning for a refurbishment program during 2013-14, generally we like to keep furnishings for up to seven years, and our last program was during the latter part of 2007. The vanity design in some of the standard rooms allow for privacy in a dual occupancy arrangement, so that either guest may in confidence enjoy this separation. Although we had no input in the design of this facility, we do appreciate your comments.
Thank you for your kind words regarding the staff and service, we do pride ourselves on our customer service, here at Clarion Suites Gateway it is of the utmost importance to us.
We hope to welcome you back one day soon.

Kind Regards

Tony Cakmar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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775 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
Date | Rating
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  • Dutch first
  • English first
  • German first
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English first
Geelong, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 21, 2012

Upon arrival I was so warmly welcomed at Clarion, I could not fault them.
The directed me as needed and were friendly and approachable.
I entered my room to find a welcome letter and pack and really appreciated the cookies!
We were recommended to visit the Clarion Suites Gateway hotel and we will always be back when in Melbourne!
Keep up the fantastic work.

Room Tip: Ask for a river view if available!
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, December 26, 2012
Dear Laura,

Thank you for your comments, we take pride in our feedback and appreciate you taking the time to post your review.
We look forward to welcoming you back on your next visit to Melbourne.

Kind Regards
Cindy Colliver – Executive Office
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Christchurch
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2012

Very friendly staff at the Clarion Suites in Melbourne . Clean room with all that is required for a five night stay.
The location is handy to all city events and transport. Great views from the room over looking the river.
Would recommend and will come again.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, December 19, 2012
Dear Lynn,

Thank you for choosing to stay with us here at Clarion Suites Gateway and for leaving a review on trip advisor, your comments are much appreciated. We are pleased to hear that you enjoyed our location, views and room amenities and we look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Kelly Matthews – Executive Office
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Albury, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 13, 2012

I have stayed at this hotel numerous times over the past couple of years. And will continue to be my choice of accommodation when visiting Melbourne.
The riverview rooms are fantastic with a great view of Crown casino, Flinders Street Station and more. The building and amenities are all kept in wonderful condition. Well laid out, with generous size bathroom. And the welcome cookies made in-house were a wonderful homely touch.
The staff are always friendly, accommodating and helpful. Location is perfect for business or pleasure, with added bonus of secure on-site parking.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, December 19, 2012
Dear Tania,

Thank you for your feedback, your continued patronage is well recognised and most welcome at our Hotel. We really appreciate your comments about our rooms, service and amenities. We also have to agree that we’re situated in a great location and with Crown Casino and the shopping prescient all within easing walking distance we appreciate that you enjoyed our location and all that Melbourne has to offer.
We look forward to welcoming you back in the near future.

Kind Regards
Cindy Colliver – Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 12, 2012

My family of 3 kids aged 10, 5 and 1, and I stayed here for 7 days for our year end trip. We stayed in the one bedroom suite facing some business building as the riverview was all booked.

The suite has everything we need such as fully equip kitchen, a washing machine with dryer, iron, microwave oven, which we do make use of.

Suite was clean whenever we came back from outing, they even do our dishes (thank you very much to the hotel cleaner), bed was good enough, sofa at the living was good.

Location wise, it was 1 min walk to nearest tram stop, 3 min walk to melbourne aquarium, 10 min walk to MYER & Royal Arcade, 15 min walk to Queen Victoria Market.

The staff were good, polite and there are no nonsense charges or such. Really love our stay here.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, December 26, 2012
Dear Valued Guest,

Thank you for choosing to stay with us here at Clarion Suites Gateway and for leaving a review on tripadvisor.
It is pleasing to read that our room met your expectations, we are a family friendly Hotel with spacious rooms to accommodate families of all sizes, as well as small groups of friends. I am pleased that you enjoyed your time with us and we look forward to welcoming you back in the future.

Kind Regards
Cindy Colliver – Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 10, 2012

As a business travellers hotel the Clarion is very well appointed, clean and modern. The staff are always friendly and welcoming, welcoming you back regularly with a smile and by name. Rooms have always been clean and well appointed and the the welcome cookies a nice little touch.

I would probably not recommend it as a leisure destination, but for a short business trip that requires CBD meetings then it is all you need it to be

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, December 26, 2012
Dear Matthew,

Thank you for leaving a review on trip advisor. The team appreciates your comments as we pride ourselves on our customer service and do always like to make each and every guest feel welcome and at home when staying with us.

We look forward to welcoming you back on your next return visit to Melbourne.

Kind Regards

Kelly Matthews – Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 9, 2012 via mobile

Loved this hotel. We booked through Wotif and got a great price for overnight stay.

We opted for a riverview room, which had a lovely view across the river to Crown Casino. The room itself was very clean, bed and pillows were very comfortable, the shower was amazing (the only downside being it was over a bath).

We chose not to pay for breakfast there as it was a little pricey, so instead we walked 5 minutes across to the Casino and had breakfast at Margos (much more reasonably priced).

Location of this hotel is perfect. Just a short walk across to Southbank for heaps of bars/restaurants/cafe's. Very close to the aquarium, Shopping is only a stroll away and not far from the weekend nightlife.

Only really had contact with staff at the front desk, but found them to be friendly and efficient.

Would not hesitate to recommend this hotel. We will definitely be back!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, December 18, 2012
Dear Valued Guest,

Thank you for your review, it is pleasing to read that you enjoyed the view from your room, as well as our location, hotel facilities and service. For future reference we do have rooms with walk in showers, however the rooms types and availability vary, please do advise staff of your preference when making your next booking and we will do our very best to accommodate your request.
We look forward to welcoming you back on your next visit to Melbourne.

Kind Regards
Cindy Colliver – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Suites Gateway

Address: 1 William St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#20 Romantic Hotel in Melbourne
#21 Family Hotel in Melbourne
#26 Luxury Hotel in Melbourne
#36 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion

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