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Clarion Suites Gateway: Traveler Reviews

4.0 of 5
1 William St., Melbourne, Victoria 3000, Australia
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Hotel amenities
Clarion Suites Gateway
Ranked #16 of 195 hotels in Melbourne
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557 reviews from our community

Traveler rating
    310
    179
    41
    17
    10
See reviews for
Families
127
 
Couples
206
 
Solo
45
 
Business
122
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
“Well located, well priced”
4 of 5 stars Reviewed December 10, 2012

As a business travellers hotel the Clarion is very well appointed, clean and modern. The staff are always friendly and welcoming, welcoming you back regularly with a smile and by name. Rooms have always been clean and well appointed and the the welcome cookies a nice little touch.

I would probably not recommend it as a leisure destination, but for a short business trip that requires CBD meetings then it is all you need it to be

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Matthew W for Melbourne
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review
December 26, 2012
Dear Matthew,

Thank you for leaving a review on trip advisor. The team appreciates your comments as we pride ourselves on our customer service and do always like to make each and every guest feel welcome and at home when staying with us.

We look forward to welcoming you back on your next return visit to Melbourne.

Kind Regards

Kelly Matthews – Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Perfect location”
5 of 5 stars Reviewed December 9, 2012 via mobile

Loved this hotel. We booked through Wotif and got a great price for overnight stay.

We opted for a riverview room, which had a lovely view across the river to Crown Casino. The room itself was very clean, bed and pillows were very comfortable, the shower was amazing (the only downside being it was over a bath).

We chose not to pay for breakfast there as it was a little pricey, so instead we walked 5 minutes across to the Casino and had breakfast at Margos (much more reasonably priced).

Location of this hotel is perfect. Just a short walk across to Southbank for heaps of bars/restaurants/cafe's. Very close to the aquarium, Shopping is only a stroll away and not far from the weekend nightlife.

Only really had contact with staff at the front desk, but found them to be friendly and efficient.

Would not hesitate to recommend this hotel. We will definitely be back!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Sin712 about Clarion Suites Gateway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review
December 18, 2012
Dear Valued Guest,

Thank you for your review, it is pleasing to read that you enjoyed the view from your room, as well as our location, hotel facilities and service. For future reference we do have rooms with walk in showers, however the rooms types and availability vary, please do advise staff of your preference when making your next booking and we will do our very best to accommodate your request.
We look forward to welcoming you back on your next visit to Melbourne.

Kind Regards
Cindy Colliver – Executive Office
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QLD
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Excellent location, very friendly staff, a bit outdated”
3 of 5 stars Reviewed December 7, 2012

We recently stayed at the Clarion Suites and booked through Wotif. We were a little disappointed on entering our room as it felt quite out-dated and dull. We had a 1 bedroom apartment and had the kids on the sofa lounge. The sofa lounge was in very bad condition and the kids simply rolled into the middle on top of each other so after we reported this to reception they brought up two single roll-away, which were better. The apartment was squishy with the sofa or roll-away in it. However, it was clean (pillows were too hard) and the staff were friendly and efficient. We were very happy with the location. Not convinced we'd go back.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by QldKell for Melbourne
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, General Manager at Clarion Suites Gateway, responded to this review
December 26, 2012
Dear Valued Guest,

Thank you so much for your review.

I do apologies that the sofa bed was not satisfactory, and as a measure of improvement early next year we will replace the sofa beds before we embark on our refurbishment program.
We do appreciate that we need to be in a position of offering more comfortable sofa beds, and during the selection process we will ensure that the bedding is of commercial grading.
Generally our one bedroom apartments range from 55 -72 sq. meters, and the two bedroom suites 102 sq. meters, however, a double sofa bed does take a bit of living space, and our housekeeping team are happy to make-up the sofa-bed when required so that the space is not limited during the day.

Thanks so much for your patronage, we hope to have an opportunity to be of service to you in the future.

Kind Regards

Tony Cakmar
General Manager
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Canberra, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Birthday holiday”
4 of 5 stars Reviewed December 6, 2012

Very comfortable suite. Great facitilities, restaurant and bar. Very polite and helpful staff. Great value. Excellent location close to the Yarra. Easy walk to everything. Close to Southern Cross Railway and Trams.

Room Tip: Ask for a river view. Well worth it!
See more room tips
  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Michael C about Clarion Suites Gateway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review
December 18, 2012
Dear Michael,

It is pleasing to receive positive feedback and I’m glad you enjoyed the location, room features, hotel facilities and service, may we have the pleasure of welcoming you back to Clarion Suites Gateway when you next visit Melbourne.

Kind Regards
Kelly Matthews - Executive Office
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Toodyay, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Awesome view”
5 of 5 stars Reviewed November 27, 2012

Had a great stay. The view was breath taking and great location. The only complaint was a few cleaning issues BUT would go back again and intent too on our next stay in Melbourne. The Staff were very friendly and helpful.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Julier161 about Clarion Suites Gateway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review
December 18, 2012
Dear Julier,

Thank you for sharing your valuable and constructive comments, it will allow us to focus on areas which require immediate improvements.

I would like assure that our, Executive Housekeeper has been made aware of the need for improved service standards and attention to detail.

We look forward to welcoming you back when you next visit Melbourne and may we say thank you for allowing us to have an opportunity to restore your confidence in our hotel and services.

Kind Regards
Cindy Colliver - Executive Office
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Additional Information about Clarion Suites Gateway

Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Suites Gateway Hotel
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion
Address: 1 William St., Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar/Lounge Business Center Fitness Center Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#13 Luxury Hotels in Melbourne
#18 Family Hotels in Melbourne
#25 Business Hotels in Melbourne
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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