We stayed at Clarion Suites Gateway in April this year whilst in Melbourne celebrating my husband's Birthday. We were a little apprehensive when we arrived at the hotel due to roadworks being carried out at the time in William Street right outside the hotel. We need not have worried as the only inconvenience was to taxi drivers and did not interfere with our stay at all.
From the time we entered the hotel and approached the desk and were greeted by Florian we felt we had made the right decision when selecting Clarion Suites Gateway as the start of our Victorian holiday. David then showed us to our apartment room - a lovely quiet one with a view (as requested). He then took us out onto the balcony and told us to look across to the South Bank area and in a few mins time we would see the fire spurting out the top of all the columns on the Boardwalk. What a beautiful sight to arrive to and the fact that David took the trouble to point this out to us and also suggested we take a walk over there the following evening and actually feel the amount of heat that comes out when standing near these fire fountains.
We found during our stay there that all the staff including Rebecca, Maria and Shelly were extremely courteous, friendly and helpful and what a lovely change it was to have staff who could converse well.
This hotel is in a great location, so convenient to the free City Circle tram as well as other City trams. The tram stop is just around the corner from the hotel and it is so convenient to get to Etihad Stadium or further into the City. We had some fun on our return to the hotel from watching our footy team beat Florian's and he was very gracious about it. It was also a handy location if wanting to visit the Aquarium. The apartment rooms were spacious and had everything that we required. Good shower and everything clean which is so important as well as comfortable bed. Nice table setting for meals etc but we did find that Williams Bar and Cafe on site was very reasonably priced for dinner and we were given a discount voucher as well which helped. They also have a 'Happy hour' before dinner which is good if linking up with friends etc. Breakfast also was reasonable. We hope to return to Melbourne and Clarion Gateway suites before too long. The convenient location is a big plus but the friendly staff is the big bonus! So nice to have people who are interested and look happy in their job. Another lovely gesture was the bottle of Champers given to my husband for his Birthday which he appreciated.
We requested a quiet room higher up to minimise street, aircon and lift noise. Also requested with...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 1, 2012
Dear Valued Guest,
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It was a pleasure for us to host you during your last stay in Melbourne. Thank you very much for sharing your experience on tripadvisor, and for the nice words about our property, rooms, amenities, staff and services. The team are very happy to hear they were able to make your stay more enjoyable.
We look forward to welcoming you back in the near future.
Kelly Matthews – Executive Office
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.