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“Very elated customer!” 5 of 5 stars
Review of Clarion Suites Gateway

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Clarion Suites Gateway
4.5 of 5 Hotel   |   1 William St., Melbourne, Victoria 3000, Australia   |  
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Warm Up For Winter
Ranked #25 of 171 hotels in Melbourne
1 review
“Very elated customer!”
5 of 5 stars Reviewed September 14, 2012

I stayed at the clarion suites On Friday the 14th of September, I had extremely bad luck on my travels to Melbourne and was pick pocketed at the train station before I left, the staff were very accommodating to this misfortune and helped organize with me to get to enjoy my stay without a credit card or license.

The room was emasculate with astonishing views of melbournes most famous river, the crown fire show was a completely different experience from the balcony of my suite!

When you first enter the clarion suites you are greeted with smiles and a very welcoming greeting from all staff at the front desk. From now on the only place that I shall stay is this wonderful, welcoming venue.

The following day upon checkout I left my bag with the front desk, which is a great feeling to know that you don't have to cart heavy luggage with you all day.
When I returned to collect my baggage I realized I had left my train ticket in the room, I went up to look for it and it was gone but that didn't stop Tomas from finding it, he went to the rubbish and searche through until he recovered it. I mean honestly where else In this country can you go that a staff member cares about patrons enough To go dumpster diving for a 20 dollar train ticket.

I give the clarion suites gateway an 11 out of 10 and reccomendes it to all travelers!!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, September 24, 2012
Dear Cknights,

Thank you for choosing to stay with us at Clarion Suites Gateway and for taking the time to leave a review on Trip Advisor.
We really appreciate your positive comments about our facilities, service and staff, we take great pride in our customer service and are happy to help in any way possible. The staff are delighted they were able to make your Melbourne trip a more memorable one and we look forward to welcoming you back when you next visit Melbourne.

Best Regards
Cindy Colliver - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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Wodonga
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2012 via mobile

Have stayed regularly when in Melbourne. Great location, great rooms, great staff, what more could you want. Always a pleasure to call for a reservation and chat to Natalia and reception staff always friendly and helpful.

Stayed March 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, September 24, 2012
Dear Valued Guest,

Thank you for taking the time to leave a review on Trip Advisor, your feedback is much appreciated. The team at Clarions Suites Gateway are delighted to hear that you enjoyed your recent stay with us and we look forward to welcoming you back in the future.

Kind Regards
Cindy Colliver - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Top Contributor
52 reviews 52 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 12, 2012

Stayed a few nights in July. Great location if you are visiting the Exhibition Centre on Southbank. No faults at all with the bedroom of river view suite - the bathroom however is cramped and tired. Needs a makeover.

Staff very helpful and the breakfast buffet was quite good.

Did find an empty wine bottle in the crockery cupboard on our arrival - rather disappointing and reflects poorly on cleaning staff.

The suite was very good value. The location was just what we wanted (2nd time we have stayed here) and you get what you pay for. This would otherwise be rated 4 star by me - just a little tired in the bathroom area. We will stay again.

Room Tip: River view room was quite nice - suspect that all of the bathrooms would be a bit cramped and tired...
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, September 25, 2012
Dear KimandCheryl,

Thank you for your comments and most importantly for allowing us to be of service to you, your continued patronage is well recognized and most welcome at our hotel.

Your feedback is much appreciated as it makes it possible for our team to assess and monitor our service quality and performance.

I would like assure you that our Executive Housekeeper has been made aware of the need for improved service standards and a higher level of attention to detail.

The quality of service provided at Clarion Suites Gateway is of the utmost importance to us and I would like to assure you that your feedback will be addressed earnestly.

We are at the early stages of planning to refurbish all the hotel rooms, even though our last fit-out was completed in 2007, we do recognize that guest satisfaction is most important to us, therefore, it remains our primary objective to improve on quality & guest services.

We look forward to welcoming you back in the near future.

Kind Regards
Kelly Matthews – Executive Office
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed September 11, 2012 via mobile

Clean, close to everything, great value. Will stay whenever I'm in Melbourne . Short walk to casino and city . Great view even from 6th floor.only problem no wifi but otherwise great property, friendly staff and spotlessly clean room

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, September 24, 2012
Dear Valued Guest,

Thank you for your feedback, we are situated in a great location and with Crown Casino and the shopping prescient within easing walking distance we appreciate that you enjoyed our location and all that Melbourne has to offer. We look forward to welcoming you back on your next visit to Melbourne.

Best Regards
Kelly Matthews - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, Wellington, New Zealand
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 9, 2012

It was a pleasure to stay at this venue. The greeting and check in was wonderful - friendly, engaging and helpful.

The room was lovely - small, but not cramped. Everything was spotless and well maintained. The detail to welcoming guests was above expectations - home baking and a complimentary bottle of wine worked well!

I have found my spot in Melbourne and will return. Great value for money, central location and brilliant service. Thanks for your attention to detail. It makes a difference when one is away from home.

Room Tip: I did get a view over the river - ask for it - it is lovely.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, September 24, 2012
Dear Dave,

It is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. We look forward to welcoming you back when you next visit our lovely City.

Kind Regards
Cindy Colliver - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 8, 2012

My best friend and I stayed one night in a Studio Riverview Room for my hen's night, and we were definitely not disappointed! Here's the run-down:

THE GOOD:
1. The room was very clean and comfortable. The beds were nice and soft, and the bathroom was immaculate.

2. We stayed on the 14th floor overlooking the river, and the views were amazing! Our room overlooked Crown Casino, and we got to watch the fire display from our little balcony.

3. The front desk and restaurant staff are really lovely.

4. We took advantage of the discount voucher for the buffet breakfast we were given upon check-in, and it was lovely. The selection was excellent (complete with gluten/dairy-free options), and the food tasted great.

5. The location is excellent. It's within easy walking or tram distance from pretty much anything you could want in the CBD.

6. The room itself was incredibly quiet (aside from a bit of outside noise as per below) - you don't hear any of the other hotel guests from inside your room.


THE NOT-SO GOOD:
1. The hotel is located across the street from the railway lines running between Flinders Street Station and Southern Cross Station. We thought that the noise wouldn't have mattered since we were so high up, but the trains running through were rather loud. Not great if you're a light sleeper.

2. Just a little thing: The room didn't seem to have any water glasses in it. Granted, we didn't check the multiple large cupboards in the room (where I'm assuming the mini-bar was located) because we were too tired after our big night out, but you would think they would be kept in an obvious location - i.e. next to the bathroom sink.

3. The bathtub was rather small. Not a big deal if you prefer showers, but worth mentioning.

4. Parking is a bit expensive for my tastes ($20 a night) and rather difficult to find.

All in all, we really enjoyed our stay. While the "not-so good" points listed above prevent me from giving it 5 stars, I would definitely stay here again and recommend it to anyone traveling to Melbourne for business or pleasure.

Room Tip: Pay the little bit extra to get a riverview room - it's worth it!
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, September 25, 2012
Dear Valued Guest,

Thank you for taking the time to leave a review on Tripadvisor, and for sharing your valuable and constructive comments, it will allow us to focus on the areas which require immediate improvements.

We really appreciate your positive comments about our location and views, room features and service.

The bedroom windows are double glazed; therefore we do recommend that the bedroom door is closed before retiring, so that the double glazing is more effective.

The studio rooms have a mini bar, kettle, toaster and microwave with cutlery and crockery conveniently located in a European style kitchenette (behind closed doors) as we find this adds to the aesthetic appeal of the room yet it is still easily accessible for guests.

The quality of service provided at Clarion Suites Gateway is of the utmost importance to us and I would like to assure you that we will ensure your feedback is addressed earnestly.

We look forward to welcoming you back to Clarion Suites Gateway on your next visit to Melbourne and we will aim to receive 5 stars from you.

Best Regards
Cindy Colliver - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 29, 2012 via mobile

Have just spent 2 nights at this excellent hotel. Upon check in was greeted with happy smiles and great information. We were even given a bottle of champagne for my friends birthday which was marvelous and much appreciated. Hotel is in a fantastic location especially if you want to hit up the Casino. Thanks to all the helpful staff who made it a great stay. Will definitely be back.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, September 2, 2012
Dear Valued Guest,

Thank you for choosing to stay at Clarion Suites Gateway and for taking the time to leave a review on Trip Advisor. Your comments are much appreciated and we are pleased you enjoyed the location, amenities and service provided.
We look forward to welcoming you back on your next return visit to Melbourne.

Kind Regards
Kelly Matthews - Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Clarion Suites Gateway

Address: 1 William St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#17 Family Hotel in Melbourne
#25 Luxury Hotel in Melbourne
#27 Romantic Hotel in Melbourne
#38 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion

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