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“Cheap and cheerful! Great views!” 4 of 5 stars
Review of Clarion Suites Gateway

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Clarion Suites Gateway
4.5 of 5 Hotel   |   1 William St., Melbourne, Victoria 3000, Australia   |  
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Ranked #26 of 173 Hotels in Melbourne
NSW
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Cheap and cheerful! Great views!”
4 of 5 stars Reviewed August 22, 2012

Booked two rooms for a boys football trip. Clarion Suites own website had a great sale that included a bottle of wine in the bar downstairs. Had booked one riverview room and one standard room but was lucky enough to get both the rooms adjoining on the river side.

Hotel has great views of the river and Crown casino. Downside to having such a great view is that you can't really enjoy it given that the balcony is barely 2ft wide!!!
Despite being directly opposite the train line and busy street below - it is VERY quiet with the doors closed and we were able to sleep with no trouble.

Room was clean and well presented. Bed was comfortable enough and plenty of blankets were supplied for chilly Melbourne night!
Bathroom was older style but clean none the less so no real complaints. The blokes enjoyed the pool too.

Had buffet breakfast in the cafe downstairs which was nice but probably a little overpriced. A short walk to a cafe around the corner and you can get a big breakfast for half the price. The hotel is fantastically located within a short stroll from the walkway over to the Casino and within minutes of everything else touristy that you may want.

It's not really a location for a romantic getaway - definitely more suitable to a family or boys trip but I would stay here again without hesitation.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, August 29, 2012
Dear MsNoki,

Thank you for taking the time to review our Hotel, it is always lovely to receive feedback.
We are pleased you enjoyed the view and our location and we look forward to welcoming you back to Clarions Suites Gateway in the near future.

Kind Regards
Cindy Colliver - Executive Office
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774 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
Date | Rating
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English first
Sydney, Australia
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 20, 2012

Hotel is next door to the Immigration Museum and Melbourne Aquarium. Walking distance to Crown casino and city centre. Front desk staff were very attentive and helpful.

Plus: Location, helpful front desk staff, quiet room.

Minus: In-house restaurant menu is very expensive and dishes we ordered were not worth the price. $42 Rib Eye stake, we ordered Medium rare but it came with well well done. Position of the TV inside the room where you cannot really watch the TV while laying down on the bed.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, General Manager at Clarion Suites Gateway, responded to this review, September 2, 2012
Dear Valued Guest,

Thank you so much for your review and also for staying with us.

Firstly, please do accept my apologies that the Rib Eye was not cooked to your satisfaction, however, I would like to assure you our policy dictates that if the steak is not cooked to your satisfaction we will indeed prepare another steak for you.

All our beef is dry aged for 28 days, so that it is tender to cut, before we serve beef dishes to our patrons.

The Rib Eye which was ordered is 500 grams in weight, and presents an excellent value proposition compared to other restaurants in our neighbourhood; we do like to keep our meal prices cost efficient so that our hotel guests are able to enjoy a good meal without over- spending.

Due to the size of the LCD sets, at 106cm, we did not feel that there was a requirement of a swivel, as all the TV’s are set in the middle of the room, the bedroom TV’s are adjustable due to location.

However, I would like assure that we will indeed continue to monitor guest feedback in this matter, as our primary goal is guest comfort.

In particular please do let us know should you be returning to our hotel, we would very much enjoy looking after you in our restaurant.

We look forward to hopefully welcoming you back in the future.

Best Regards

Tony Cakmar
General Manager
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Brisbane, Australia
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed August 19, 2012

I stayed here recently out on convenience not desire, but to be honest I wouldn't stay here again or recommend the place. I arrived late in the evening after a long day and all I wanted was a good nights sleep. But sadly the room airconditioner sits right outside the bedroom window and all night it along with the a/c units for the rooms above, below and next door ran all night. It was like sleeping in a factory. The room was well appointed and spacious but at the end of the day a hotel room is just a place to sleep. This hotel failed my sleep test! other than that, the staff were friendly and when I mentioned the noisy a/c they said I should have complained and they would have moved me. So I guess they get points there!

Stayed August 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, General Manager at Clarion Suites Gateway, responded to this review, August 29, 2012
Dear Valued Guest,

Thank you so much for your review.

We are very much disappointed that you did not enjoy your stay with us, we would have indeed been privileged to find an alternate room configuration for you, as we do have a few options, based on guest preference.

Although, all our bedroom windows are double glazed, which keeps noise intrusion to a minimum, it may well have been the exhaust system which is activated by light in the bathroom, once the light is turned off, within 8 minutes the exhaust system shuts down.

As we speak we are installing movement sensors in the bathroom, this will in effect shut down the exhaust unit within 5 minutes, if there is no movement in this area.

We certainly would like an opportunity in assisting you on your next visit, please do let us know and we will do our outmost to exceed your expectations as a measure of our commitment to you and service quality.

Best Regard’s,

Tony Cakmar
General Manager
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Brisbane, Australia
Top Contributor
96 reviews 96 reviews
20 hotel reviews
Reviews in 38 cities Reviews in 38 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 10, 2012

Spent two days in Melbourne staying at the Clarion Suites Gateway. Got an upgrade and while the room was fairly small the view across the river was great. The room was comfortable and clean. Breakfast was also quite good. Location is excellent. If you choose to stay here, ask for a room overlooking the river.

Room Tip: Ask for a room overlooking the river
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, August 29, 2012
Dear Valued Guest,

Thank you for your comments, we take pride in our feedback and appreciate you taking the time to post your review. We look forward to hopefully seeing you again.

Kind Regards
Kelly Matthews - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 7, 2012

I have been a guest at this hotel on 3 separate occasions over the past few years and have never been disappointed. Since I am visiting from the US my trips are normally 10+ nights. I would strongly encourage anyone looking for a clean, safe, convenient and centrally located hotel in Melbourne to select this property. The location is perfectly located near a tram/train stop which basically gives you access to the entire city. The hotel has a really nice onsite restaurant and bar or if you prefer to dire out you are just minutes away from all the best places to eat in the city. Just a short walk across the pedestrian friendly bridge is the Crown Casino which is huge – in addition to gambling the complex features tons of restaurants and shopping.

The room type I have always stayed in has a full kitchen, living area, separate bedroom and balcony overlooking the city and the river. I travel for business and find the full kitchen especially nice - after working all day, it’s nice if you want to pick up some groceries and just stay in. (There is a Coles Grocery store just a couple of city blocks away)

I have had the opportunity to meet both the GM Tony and the Front Desk Manager Viviana - they and their well trained team will take great care of you.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, General Manager at Clarion Suites Gateway, responded to this review, August 29, 2012
Dear hoteltravelguy,

Thank you for taking the time to leave a review on Trip Advisor and thank you for your continued patronage here at Clarion Suites Gateway, it is much appreciated.

We agree, we are situated in a great location, with Crown Casino and the shopping prescient within easing walking distance we pleased that you enjoyed the location and all that Melbourne has to offer.

We look forward to welcoming you back on your next visit to Melbourne.

Best Regards

Tony Cakmar
General Manager
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Melbourne
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 28, 2012

It was our good luck when a booking we had at another hotel was cancelled and we were able to book here at the last minute. The reservation staff were really pleasant and very accommodating as were all of the people we encountered on the front desk. Stayed in a studio room which was well maintained and had everything we needed for a comfortable stay. Had a little section folded away with a sink, microwave, toaster etc.
The views from the room were fantastic looking out over the yarra and the casino. Short stroll down to the mall and a tram or train right outside the door.
We were really happy with this hotel and glad in the end our original hotel let us down.
Will definitely be back!

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, August 2, 2012
Dear Valued Guest,

Thank you for taking the time to review our Hotel, it is always lovely to receive positive feedback.
I’m glad you enjoyed the location, room features and service. We look forward to welcoming you back to Clarion Suites Gateway when you next visit to Melbourne.

Kind Regards
Cindy Colliver - Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dandenong, Victoria
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 27, 2012 via mobile

Had a pleasant stay with our friends in a 2 bedroom suite. Check in was well handled by helpful and friendly staff. Room was clean and had everything we needed. Fantastic view of south bank and the casino gas flames. Bed was comfortable. Good location and tram at the front door. Easy walk to south bank. Many places to eat close by and the breakfast was nice. Would return.

Stayed July 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, August 2, 2012
Dear Valued Guest,

It is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City.

Kind Regards
Cindy Colliver - Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Suites Gateway

Address: 1 William St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#20 Romantic Hotel in Melbourne
#21 Family Hotel in Melbourne
#26 Luxury Hotel in Melbourne
#36 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion

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