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“Great hotel in a convenient location” 5 of 5 stars
Review of Clarion Suites Gateway

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Clarion Suites Gateway
4.5 of 5 Hotel   |   1 William St., Melbourne, Victoria 3000, Australia   |  
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Ranked #31 of 171 Hotels in Melbourne
Hobart, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Great hotel in a convenient location”
5 of 5 stars Reviewed January 26, 2012

We recently stayed in a one bedroom riverview suite at the Clarion. The suite had fantastic views across to the southbank and up towards Flinders St station. The room had everything that we needed for our stay and the bed was so comfortable. We have stayed at the Clarion several times before and have always found it to be consistent in regards to cleanliness and service. It is in a very convenient location with the southbank and the city centre only short walks away.

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, January 29, 2012
Dear valued guest,

We’re so pleased to hear that our location and room meet all your business travel needs. Comfort is of the utmost importance, especially while traveling, and we’re happy to hear you found our bed so comfortable. We’d like to thank you for your patronage and we hope to welcome you back for another stay very soon!

Kind regards,
Kyan May - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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747 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Turkish first
  • Any
English first
Subang Jaya, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2012

Last December 2011, my family had a week's vacation at Rosebud in Mornington Peninsula before we drove back-up and stayed two nights at Clarion Suites Gateway in Melbourne CBD prior to our return trip to Malaysia. We were met by the Manager upon arrival at the basement carpark and he was on hand to help us with our luggage, which arrived at our rooms ahead as we checked-in. We must say we were impressed with the speedy service! The reception staff were friendly and helpful in providing useful information and direction for our travel around and outside Melbourne CBD. We stayed in a two-bedroom suite overlooking the Yarra River. The view was fantastic (the night view on Saturday (with fireworks display) was even more impressive), and the rooms were clean, neat and spacious, with accompanying kitchenette. Clarion is located close-by to eateries, shops, banks, and within walking distance to trams, rail, bus and tourist attraction areas. Definitely a great place to stay, not just the location and view. Great value for money too, except perhaps for the lack of free Wifi access and the buffet breakfast (with a little more spread). Thanks, Clarion for a memorable stay, nonetheless. Looking forward to be back!

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, February 9, 2012
Dear valued guest,

We’re so pleased to hear that our service, room and location live up to your expectations. As a measure of improvement we hope to be rolling-out a wi-fi solution this year, and improved breakfast selections, based on a slightly different presentation service method & system. We’d like to thank you for your patronage and we hope to welcome you back for another stay very soon!


Kind regards,
Kelly Matthews - Executive Office
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Mildura
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 19, 2012

I have stayed several times at Clarion, which is centrally located, has great rooms, most overlooking the Yarra and Southbank, an excellent dining room.All the staff are genuinely warm, welcoming, efficient and competent and make the stay the more enjoyable.

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, January 22, 2012
Dear valued guest,

Thank you for sharing your thoughts on your stay here. First we’d like to thank you for your continued patronage and are happy to hear positive feedback from your stay. We look forward to welcoming you back to Clarion Suites Gateway in the future.

Kind regards,
Kyan May - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 9, 2012

We loved this Melbourne hotel so much that 18 months later we returned and booked a river view room with balcony. Super clean, extra comfy, easy check in and fantastic location. Cant wait till next time. Thank you again Clarion Suites Gateway

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, January 13, 2012
Dear valued guest,

Thank you for staying with Clarion Suites Gateway again, it is lovely to have you return to our hotel. We look forward to welcoming you back in the near future.

Kind regards,
Kelly Matthews - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Top Contributor
140 reviews 140 reviews
66 hotel reviews
Reviews in 58 cities Reviews in 58 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed January 5, 2012

We booked a KingStudio Riverview as we needed the facility to be able to cook a quick meal before going out to an event. The room was lovely and spacious with a nice front view, and all facilities were available. Bed was comfortable. The soundproofing from the street is very good.
Staff were extremely welcoming - the standard of service was unsually high. Parking is very easy. It's rather expensive for the good room, but compared with other places that charge similar prices, it's good value. Locaton is great- quick walk to Flinders St station and Southbank.
Would definitely return

Room Tip: If you can afford it, I would definitely recommend the King Studio Riverview.
See more room tips
  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, January 10, 2012
Dear valued guest,

The team at Clarions Suites Gateway are delighted to hear that you enjoyed your recent stay with us. Indeed, our Riverview room is the most popular among the guests and definitely a good location for business or leisure. We are looking forward to your return to Melbourne.

Kind regards,
Kelly Matthews - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 3, 2012

We had a one bedroom 'suite' for 2 adults and a 2 year old for 2 nights -she slept on the sofa bed in the living room. It was quite cramped (especially as the sofa bed was pulled out) but fine for all we needed it during our city sightseeing trip. There is no way 2 people could have slept on the sofa bed comfortably as it had a huge dip in the middle but our little girl was happy as larry with her large plasma TV at the foot of it. Our bed was perfect. Rooms clean and well equipped but expensive for what you get. Husband used the pool -small and nothing special but fine for kids. We would probably try elsewhere if we visited Melbourne again.

  • Stayed November 2011, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, January 19, 2012
Dear valued guest,

Thank you for taking the time to provide us with your feedback, we are delighted that you enjoyed our bed. If you do consider at staying at our hotel again, a two bedroom suite would be more suitable for a your family as there is two king bed and a sofa bed. It is very important to us that our guests are comfortable and enjoy the time during their stay with us. We are currently replacing the sofa bed mechanisms in the suites to a more robust commercial application, with the focus of offering more comfort. We look forward to welcoming you back to Clarion Suites Gateway in the future.


Kind regards,
Cindy Colliver - Executive Office
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UK
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 31, 2011 via mobile

Stayed here for the Boxing Day Test at the MCG. Booking over the phone was easy and staff were so friendly and helpful. Very easy to drive to and parking was great. Room was a lovely corner suite (room 1321).... Took our 9 mnthbaby and was plenty of space and AMAZING views of the Yarra. Breakfast was lovely, hotel very clean...nothing negative to say...thank you to Florian and Chloe for making the stay extra special.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, January 8, 2012
Dear Bobby,
Thank you for your feedback; it is always a delight to read such positive feedback. We appreciate you taking the time to post your review and looking forward to see you again soon.

Kind regards,
Cindy Colliver - Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Suites Gateway

Address: 1 William St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#21 Family Hotel in Melbourne
#25 Romantic Hotel in Melbourne
#30 Luxury Hotel in Melbourne
#43 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion

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