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“Will be Back :)” 5 of 5 stars
Review of Ovolo Laneways

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Ovolo Laneways
4.0 of 5 Hotel   |   19 Little Bourke Street, Melbourne, Victoria 3000, Australia   |  
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Hotel amenities
Ranked #37 of 171 Hotels in Melbourne
Los Angeles, California
2 reviews
“Will be Back :)”
5 of 5 stars Reviewed yesterday NEW

thank you Ovolo for a lovely stay once again. Loved the new look of the lobby. Nice to see the happy faces at reception. Wifi at the Hotel indeed is the fastest you could ever get in a Hotel. Thank you Andrei & Andrew for looking after us.

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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492 reviews from our community

Traveler rating
    279
    143
    43
    16
    11
See reviews for
78
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59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Greater Canberra, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

Ovolo Laneways provides a great stay experience for guests. ALL staff members at the Ovolo are friendly, polite and helpful. The rooms are well appointed, clean and well equipped. Services provided are excellent and make your stay enjoyable and stress free. NOTHING is too much trouble or too trivial for staff to deal with. Sign in and enjoy! We enjoyed the experience so much we have already booked for another stay later this year.

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

What a great hotel. Stayed in a 2 bedroom unit. Kids had their own twin beds. All drinks are included. Breakfast was great. Staff was super helpful. Overall best hotel on our trip. On site laundry do it yourself. The staff also left 2 cupcakes from Santa on Christmas day. So cool.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Ovolo Laneways, responded to this review, yesterday
Dear Ayars-China,

Thank you for your review!
I am super happy to hear, that you enjoyed your stay with us and that you liked Santa's little helpers present on Christmas Day!
I am also happy to hear, that you made the most of all our Ovolo signature inclusions.

We do hope to have you back soon again.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcestershire, United Kingdom
1 review
2 of 5 stars Reviewed 5 days ago NEW

NOT recommended.
Stupid tiny handbasin-a simple wash and shave involved wet legs and floor. Worse was the noisy air conditioning which the air con engineer (who I met in the lift !) said the required remedy was too expensive for the management to remedy.The compressor unit resonated all night and should be relocated to the hallway. The manager however said that it was running satisfactorily.
One lift was out of order, the other unnervingly noisy.

Room Tip: Find another hotel
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  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Ovolo Laneways, responded to this review, yesterday
Dear Paul W,

Thank you for your review of your stay with us. It is appreciated and be sure I will address the individual points you brought up. In regards to the second not working elevator, please be advised that the elevator was under maintenance to ensure that they are running smoothly.

It is my understanding, that our friendly front office staff discussed these issues with you on check out and looked after you. So I hope that the discussed was to your satisfaction.

Should you stay with us in the future, we would recommend staying in our 1 Bedroom Suite. The bathroom and overall room is significantly bigger and should levitate some of your concerns.

Thank you again!

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed for 5 nights in December (2 adults, 2 children) in a 2 bed suite and everything about our stay was great. The staff on the front desk were at all times helpful and friendly encouraging our children to 'stock up' on the sweets from the sweet bar. We were late the night we checked in but they offered us beer and wine to take up to our room before the locked it up. Restaurant recommendations were good and general information too. Okay so it might not suit everyone's taste with the dark colours and windowless bedrooms but to us this was what made it feel cool and different. The breakfast pastries, juices and coffees in the morning were plentiful and a nice touch to keep you going until the next meal. We loved it and if ever returning to Melbourne, we will definitely stay!

Stayed December 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Ovolo Laneways, responded to this review, yesterday
Dear Rami B,

Thank you for your review!
I am happy to hear, that you enjoyed your stay with us and that you made the most of our candy bar!
Be sure, that I am putting your kind words forward to our front office team.

C U again!
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1 review
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 5 days ago NEW

Had been in Melbourne for a week with a sick family member in hospital. We had stayed elsewhere for 7 nights and decided to stay one more closer to the city for our last night. We booked through trivago and on arrival our room was just ok, a bed, a bathroom, a TV. We went to reception and they asked if all was ok and my beautiful wife explained why we were in town, she also told them in conversation that it was her 40th tomoz and we had cancelled he bday party due our sick family member.
Without hesitation nor prompting they asked us to wait one minute. Within that minute we were upgraded to the Penthouse at a minimal extra cost.
They were superb, caring and accommodating.
They didn't need to do this nor did we ask for this. They just did it!
Amazing! Great service is one thing but actually caring is simply beautiful.
Thankyou guys. And the room, well, second to none in Melbourne.
Cheers

Stayed January 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Ovolo Laneways, responded to this review, yesterday
Dear Food12345678910,

Thank you for your great review! We always appreciate our guests feedback to ensure we can continuously improve ourselves.
I am glad that our treat into the Penthouse made your stay memorable. We understand that it must have been a stressful time for you and your family.

We hope to have you with us again!

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed 1 week ago NEW

Sadly we were very disappointed with this hotel. As it is one of the Mr & Mrs Smith hotels I thought it would be wonderful. The staff are fabulous - on arrival at 9am we were allowed to go to our room even though check in is at 2pm. We went out for the day and on our return it was clear that the air conditioning was not working and we were promptly moved to another room. Sadly this room was on the first floor and we could hear all the conversations of the people passing by in the street. It was so bad that we had to sleep with the TV/radio on all night to drown out the voices which on a saturday night can go til the early hours. The light in the bathroom was not working which made make up application difficult. It seems there is no attention to detail as it takes customers to advise the staff about problems. Perhaps the cleaning staff should check a few things and report to staff for maintenance. We wont stay there again.

Room Tip: Rooms that don't face Little Bourke Street nor the side lane may be quieter.
See more room tips
  • Stayed January 2015, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Ovolo Laneways, responded to this review, 6 days ago
Dear carol w,

Thank you for your feedback and it's unfortunate that your experience with us was below our standard.
We are currently undergoing air conditioning maintenance and replacing of units to avoid further breakdowns. I am very sorry to hear that you found the room you were relocated to, to be too noisy. Unfortunately, being a CBD hotel on a busy Saturday night, there is only limited options to us to control external noise.
Rest assured, that I personally will follow up with our housekeeping team on reporting maintenance items.
I am glad that you enjoyed your stay with us from a service perspective though. Our staff prides themselves on their service and ability to help our guests where they can.

I do hope that you will give us another chance to welcome you back at Ovolo Laneways and show you how great a stay with us usually is.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ovolo Laneways

Address: 19 Little Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #37 of 171 Hotels in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ovolo Laneways 4*
Number of rooms: 43
Official Description (provided by the hotel):
Ovolo's first international hotel in Australia is designed and inspired by the hidden streets and gems that Melbourne is known for. Located within the CBD and steps away from Parliament house and the treasury gardens, Ovolo Laneways offers effortless living without being away from the action of the city. ... more   less 
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