We booked a two bedroom suite for the final weekend of the Australian Open. I had read the reviews, and was particularly looking forward to the '24/7' help yourself facilities. I had stayed at a hotel in Barcelona called the Casa Camper which had a truly wonderful incarceration of this idea, with different snacks and drinks available throughout the day and night. However the Ovolo really let me down in this department, the 'included' breakfast was a daily repetition of stale pastries and unhealthy (though tasty) muffins + orange juice, and Nescafe pod coffee.
Check in was easy, Sven in particular was great, very friendly and helpful and always smiling. The other staff on reception though hardly smiled or welcomed you as you came and went. Sven also arranged for a 6pm check out on our last day which was wonderful as well.
The suite on first inspection was nice, modernly appointed and large. However both bedroom had no windows or natural light, and the bathroom was shared between both rooms. This would have been alright, however housekeeping seemingly made no real attempts to clean it properly, and i even wonder if towels that were placed on the floor to be replaced had been refolded and placed back (the towels were wet, roughly folded, and appeared used).
The living area was very nice, the suite has a kitchenette that would greatly benefit from the simple addition of a stovetop and microwave to make it a fully functional apartment.
The other downfall was the lifts, they took forever to make their way up and down, and the spipe cards were difficult to use.
The best aspect of this hotel was its fairly convenient location. It suited our needs well as everything was within half an hour of walking.
My main suggestions to the Ovolo would be to seriously redevelop the 24/7 help yourself concept by adding a variety of foods and drinks, and also make sure the cleaning team does a better job.
- Official Description (provided by the hotel):
- Ovolo's first international hotel in Australia is designed and inspired by the hidden streets and gems that Melbourne is known for. Located within the CBD and steps away from Parliament house and the treasury gardens, Ovolo Laneways offers effortless living without being away from the action of the city. ... more less
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