I'll start with the positives... but I would recommend staying at a hotel with double glazed windows.
The customer service at Ovolo is exceptional/outstanding – particularly Sven and Andre, who have been very helpful. As you will soon work out, noise is a MAJOR issue for this hotel (back or front). However, the staff tried to do the best they could. A sign of good service for me is the manner in which someone deals with the issues.
Standard of the hotel
The hotel is very basic, the lounge is fairly big. The hotel perks are great: free wifi, coffee, free minibar, complementary drinks (6-8pm), apple tv (kept cutting out), foxtel selection, free ‘goodies pack’ etc are great. However, there are no additional facilities such as gym/pool etc. The pillows etc are not very good – too soft for me. I had to 're-magnetise' my card every day (was there for 5 days) because it wouldn't work in the lifts. The hotel is very clean and of a good standard.
Issues with the room
As the hotel is located in Little Bourke St, there tends to be a lot of late night drinking crowd noise (until about 1am most week days). Additionally there were delivery trucks from about 4am and daily garbage trucks from about 6am. The odd loud motorbike at other times. I requested a move but then offered ear plugs... I'm sorry but for nearly $300/night they need to do better than that. The windows are not double glazed so the noise travels. The apple tv also didn’t work and kept cutting out. Airconditioning was struggling and hardly worked. Very stuffy.
After much wrangling, I was moved to one of the backrooms certainly helped but you can still hear the garbage trucks in the morning – although it doesn’t sound like it is right in the room like the first room. On the last night - there was a band playing in a pub that backed onto the hotel so there was noise until 2am and people laughing and drinking in the laneway.
All and all - not good for a person on a business trip who wants to sleep before a meeting.
I feel sorry for the staff who were great - the hotel needs to spend money on sound proofing.
- Official Description (provided by the hotel):
- Ovolo's first international hotel in Australia is designed and inspired by the hidden streets and gems that Melbourne is known for. Located within the CBD and steps away from Parliament house and the treasury gardens, Ovolo Laneways offers effortless living without being away from the action of the city. ... more less
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