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“No frills, Great Location” 4 of 5 stars
Review of Ovolo Laneways

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Ovolo Laneways
4.0 of 5 Hotel   |   19 Little Bourke Street, Melbourne, Victoria 3000, Australia (Melbourne CBD)   |  
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Hotel amenities
Ranked #43 of 170 Hotels in Melbourne
New York, NY
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
“No frills, Great Location”
4 of 5 stars Reviewed January 31, 2014

Love that everything is very no frills here. Free minibar (which is fairly limited - water, juice, beer and white wine), breakfast pastries available in the lobby, free wifi and local calls. No surprise charges when you check out.

Great location for close proximity to the central business district of Melbourne. We visited to attend the Australian Open and this was a very easy walk to Melbourne Park (20 minutes at most).

One of the few options we found that had rooms that would sleep more than 2 adults. Offered 2 bedroom suites for a reasonable price.

Front desk staff was mostly very helpful. Sven was great and willing to help with any questions or needs. We bookended our trip to Australia at this hotel and were able to leave some of our bags at the hotel while we traveled around which was great. When we returned, they had already put them in our room.

Little Bourke street is a quiet street, so not much worry about noise, but there was one night where there were several teenagers hanging out in the alley outside of our room, so a higher floor is preferable. As far as I could tell, no rooms in this hotel would have much of a view.

The bathroom was definitely the drawback of this hotel. Very small sink/vanity and a shower with no door which did cause the bathroom to get fairly wet. You could not have more than one person in this bathroom at a time.

I would definitely stay here again on another trip to Melbourne.

  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, Guest Services Supervisor at Ovolo Laneways, responded to this review, February 4, 2014
Dear ndesplat,

Greetings from the Ovolo Hotel Melbourne.

It was a pleasure having you at our hotel and I myself and my colleagues are happy to hear that we were of assistance with all your queries and needs.

Also, I am glad you loved our free Ovolo 'goodies' as we much as we do.

I am sorry to hear that you were woken up by some external noise in the alley one night. I am sure however that you understand being a CBD property, we do not have any influence about what sometimes happens around us.

I do hope that you come back and visit us again sometime. This year will be very exciting for us with upgrades to the property happening from head to toe. This enables us to offer guests an even more pleasurable stay.

Feel free to contact me directly for a great offer on your next stay.

I hope you had a good return to the states.

Regards,

Sven Thiele
Guest Services Supervisor
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432 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Montreal, Canada
Top Contributor
58 reviews 58 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 29, 2014

Great location near plenty of restaurants, free downtown shuttle and Chinatown. You can walk to practically all sites of interest. Cool decoration. It's more an appartment than a hotel, there's a mini fridge and micro-wave. It feels very cozy. They provide free water, juices, tea, coffee in lobby & in your room. In the morning they provide free & excellent pastries. Free Wi-Fi in your room. They also have a laundry room for guests (they provide detergent). Staff is very helpful. Exceptional little hotel.

We stayed a week and were awakened twice early in the morning by the sound of garbage trucks but really that's the only negative point.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, General Manager at Ovolo Laneways, responded to this review, February 3, 2014
Dear kevandcatt,

Greetings from the Ovolo Hotel Melbourne!

Thanks for taking the time to review our hotel on Trip Advisor. I am pleased to see that you felt the property was original and catered to your needs whilst at the hotel.

There are some small areas of change that we are looking at here at the hotel, noise and functionality so hopefully once they are amended you should return and give a true thumbs up!

All the best and thank you again for such a great review.

Regards,

Kelly O'Neill
General Manager
Ovolo Hotel Melbourne
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Southampton, United Kingdom
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 28, 2014

Stayed in the Ovolo Melbourne for 6 nights in January. Check in was fast and efficient. Room was spacious, clean and tidy. Walk in shower was great but as other peole have mentioned the wash basin is rediculously small. The free mini bar and happy hour is a great little touch and the grab and go breakfast was great for our busy agenda whilst we were in Melbourne. Also the free coffee machine in the foyer was great for a good quality coffee with breakfast and when returning to the hotel. The staff were always helpful and courtious helping us with directions and booking our return bus to the airport for us. Next time we are in Melbourne we will definately return to the Ovolo. As metioned by other people the sound proofing is not the best and you can hear outher people moving around sometimes but this was not a problem for us.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, General Manager at Ovolo Laneways, responded to this review, January 29, 2014
Dear kevandcatt,

Greetings from the Ovolo Hotel Melbourne!

Thank you for taking the time to share your Ovolo experience with Trip Advisor.

I am very pleased to hear that you enjoyed your stay here at the Ovolo. It sounds like you had a busy time in Melbourne so I hope you got to see everything that our fabulous city has to offer. We were after all voted "best city in the world"

We are looking forward to hopefully welcoming you back to the hotel in the near future.

Warmest Regards,

Kelly O'Neill
General Manager
Ovolo Hotel Melbourne
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Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 27, 2014

What a fabulous hotel and such lovely lovely staff and such great attention to little details- loot bag, grab and go breakfast, free mini bar, awesome furniture and decor- fabulous!

Great location- restaurants, cafes, nail salons nearby!! :)

All our friends in other rooms absolutely loved it too. It was such a great place to get ready for a wedding! We ladies loved it!

I would highly recommend the ovolo to everyone!

Thank you!!

Julia

Stayed January 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, General Manager at Ovolo Laneways, responded to this review, January 29, 2014
Dear Julzandspanks,

Greetings from the Ovolo Hotel Melbourne!

Thank you for taking the time to share your Ovolo experience with Trip Advisor.

I am glad to hear that you enjoyed your stay at the hotel and that the staff were fantastic. I must say, feedback from Tuesday morning was that you were a wonderful bunch.

We would love to have you all back at the hotel and hope to see you soon.

Congrats on the wedding also I heard it was a beautiful day!

Regards,

Kelly O'Neill
General Manager
Ovolo Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valla beach
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 26, 2014 via mobile

The Ovolo is a good location to access Transport and China Town, the complimentary bar fridge is ok but in room 406 the fridge only cooled to 11 degrees so the beer wasn't cold. The free grab and go breakfast is ok if you are not GF as it is all pastry and muffins.
Generally the staff are good however one was less than helpful and didn't seem to want to leave whatever he was doing on the laptop? Sven on the other hand was excellent!!
The vanity basin in the bathroom is a head butter and poorly designed. Overall though a good hotel reasonably priced. Others complained of noise but in room 406 this was not an issue.

Stayed January 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, General Manager at Ovolo Laneways, responded to this review, January 29, 2014
Dear Greg M,

Greetings from the Ovolo Hotel Melbourne!

Thank you for taking the time to share your Ovolo experience with Trip Advisor.

I am glad to hear that you liked the location of the hotel. We love this end of the city and enjoy hearing that guests are getting out and about and discovering all the hidden gems close by.

I will also pass on praises to Sven, he is pretty wonderful so I am glad to hear you thought so also. I will however speak with his colleague regarding the dismissal of good customer service. I am hoping it was simply the Melbourne heat that got to some of the team as this is not their usual behavior.

Also, regarding the Grab N Go breakfast. If you are returning to the hotel in the near future please advise staff of any dietary requirements as we can arrange Gluten Free options for guests. Still, I am sorry you experienced this.

I hope to see you return to the hotel and experience a few little extras that on this last stay may have been lacking.

Regards,

Kelly O'Neill
General Manager
Ovolo Hotel Melbourne
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perth
Top Contributor
57 reviews 57 reviews
55 hotel reviews
Reviews in 44 cities Reviews in 44 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed January 23, 2014 via mobile

Very disappointed . Unbelievably noisy and the hotel had run out of earplugs! It depends on which night of the week you stay, so you could be lucky but sadly some form of dance party ( Wednesday night) was on in the building next door and the Lane way our room looked onto was filled with people coming and going until early hours of the morning.
Reception area very small and congested.
I would not choose to stay again

Stayed January 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, General Manager at Ovolo Laneways, responded to this review, January 29, 2014
Dear petalee,

Greetings from the Ovolo Hotel Melbourne!

Thank you for taking the time to share your feedback from your most recent stay here at the hotel. Unfortunately being located in the hub in the city, surrounded by restaurants and bars means that at times external noise can be issue for our property.
We understand the effects of external noise for our guests and are currently looking at ways to minimise this issue along with working with local businesses in helping them understand our position as a hotel.

I plan to have this issue sorted fairly soon and would hope that you could return to the hotel for a second chance and for a more peaceful night sleep.

Warmest Regards,

Kelly O'Neill
General Manager
Ovolo Hotel Melbourne
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Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 23, 2014

We stayed in the 2 bedroom penthouse for 3 nights. There were lots of great things about the Ovolo. Central location, the rooms are spacious, the complimentary drinks, coffee and pastries in the morning & we absolutely loved the pinball machine...BUT the rooms were dirty!
The rug & lounge were dirty & stained. The bathroom was only surface clean, the sheets had hair on them plus they weren't nice sheets. We travel to Melbourne frequently & won't book the Ovolo again.

Stayed January 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, General Manager at Ovolo Laneways, responded to this review, January 29, 2014
Dear Dacqaroo,

Greetings from the Ovolo Hotel Melbourne!

Thank you for taking the time to share your recent experiences from your stay at our hotel.

I am glad to hear that you liked the hotel and it's inclusions along with the location. I am however saddened to hear that you felt the room was not cleaned to perfection. I will be taking this up with my housekeeping department immediately as this is not something we pride ourselves on as a boutique hotel.

Regarding certain aspects to the Penthouse, we are looking to upgrade this in the coming months which will include a soft refurbishment and new furnishings.

I understand that your most recent stay was tarnished but I would very much hope that you could give the hotel a second chance, especially after the soft refurbishments take place. I would hope that this could restore your faith in the hotel and in Ovolo as a brand.

Please come direct if you do wish to book. I would be more than happy to assist with any future bookings.

Regards,

Kelly O'Neill
General Manager
Ovolo Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ovolo Laneways

Address: 19 Little Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #43 of 170 Hotels in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ovolo Laneways 4*
Number of rooms: 43
Official Description (provided by the hotel):
Ovolo's first international hotel in Australia is designed and inspired by the hidden streets and gems that Melbourne is known for. Located within the CBD and steps away from Parliament house and the treasury gardens, Ovolo Laneways offers effortless living without being away from the action of the city. ... more   less 
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