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“Absolutely loved the Ovolo!” 5 of 5 stars
Review of Ovolo Hotel

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Ovolo Hotel
4.0 of 5 Hotel   |   19 Little Bourke Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #30 of 172 hotels in Melbourne
Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Absolutely loved the Ovolo!”
5 of 5 stars Reviewed January 27, 2014

What a fabulous hotel and such lovely lovely staff and such great attention to little details- loot bag, grab and go breakfast, free mini bar, awesome furniture and decor- fabulous!

Great location- restaurants, cafes, nail salons nearby!! :)

All our friends in other rooms absolutely loved it too. It was such a great place to get ready for a wedding! We ladies loved it!

I would highly recommend the ovolo to everyone!

Thank you!!

Julia

Stayed January 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, General Manager at Ovolo Hotel, responded to this review, January 29, 2014
Dear Julzandspanks,

Greetings from the Ovolo Hotel Melbourne!

Thank you for taking the time to share your Ovolo experience with Trip Advisor.

I am glad to hear that you enjoyed your stay at the hotel and that the staff were fantastic. I must say, feedback from Tuesday morning was that you were a wonderful bunch.

We would love to have you all back at the hotel and hope to see you soon.

Congrats on the wedding also I heard it was a beautiful day!

Regards,

Kelly O'Neill
General Manager
Ovolo Hotel Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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301 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Valla beach
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 26, 2014 via mobile

The Ovolo is a good location to access Transport and China Town, the complimentary bar fridge is ok but in room 406 the fridge only cooled to 11 degrees so the beer wasn't cold. The free grab and go breakfast is ok if you are not GF as it is all pastry and muffins.
Generally the staff are good however one was less than helpful and didn't seem to want to leave whatever he was doing on the laptop? Sven on the other hand was excellent!!
The vanity basin in the bathroom is a head butter and poorly designed. Overall though a good hotel reasonably priced. Others complained of noise but in room 406 this was not an issue.

Stayed January 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, General Manager at Ovolo Hotel, responded to this review, January 29, 2014
Dear Greg M,

Greetings from the Ovolo Hotel Melbourne!

Thank you for taking the time to share your Ovolo experience with Trip Advisor.

I am glad to hear that you liked the location of the hotel. We love this end of the city and enjoy hearing that guests are getting out and about and discovering all the hidden gems close by.

I will also pass on praises to Sven, he is pretty wonderful so I am glad to hear you thought so also. I will however speak with his colleague regarding the dismissal of good customer service. I am hoping it was simply the Melbourne heat that got to some of the team as this is not their usual behavior.

Also, regarding the Grab N Go breakfast. If you are returning to the hotel in the near future please advise staff of any dietary requirements as we can arrange Gluten Free options for guests. Still, I am sorry you experienced this.

I hope to see you return to the hotel and experience a few little extras that on this last stay may have been lacking.

Regards,

Kelly O'Neill
General Manager
Ovolo Hotel Melbourne
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perth
Senior Contributor
43 reviews 43 reviews
41 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed January 23, 2014 via mobile

Very disappointed . Unbelievably noisy and the hotel had run out of earplugs! It depends on which night of the week you stay, so you could be lucky but sadly some form of dance party ( Wednesday night) was on in the building next door and the Lane way our room looked onto was filled with people coming and going until early hours of the morning.
Reception area very small and congested.
I would not choose to stay again

Stayed January 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, General Manager at Ovolo Hotel, responded to this review, January 29, 2014
Dear petalee,

Greetings from the Ovolo Hotel Melbourne!

Thank you for taking the time to share your feedback from your most recent stay here at the hotel. Unfortunately being located in the hub in the city, surrounded by restaurants and bars means that at times external noise can be issue for our property.
We understand the effects of external noise for our guests and are currently looking at ways to minimise this issue along with working with local businesses in helping them understand our position as a hotel.

I plan to have this issue sorted fairly soon and would hope that you could return to the hotel for a second chance and for a more peaceful night sleep.

Warmest Regards,

Kelly O'Neill
General Manager
Ovolo Hotel Melbourne
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Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 23, 2014

We stayed in the 2 bedroom penthouse for 3 nights. There were lots of great things about the Ovolo. Central location, the rooms are spacious, the complimentary drinks, coffee and pastries in the morning & we absolutely loved the pinball machine...BUT the rooms were dirty!
The rug & lounge were dirty & stained. The bathroom was only surface clean, the sheets had hair on them plus they weren't nice sheets. We travel to Melbourne frequently & won't book the Ovolo again.

Stayed January 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, General Manager at Ovolo Hotel, responded to this review, January 29, 2014
Dear Dacqaroo,

Greetings from the Ovolo Hotel Melbourne!

Thank you for taking the time to share your recent experiences from your stay at our hotel.

I am glad to hear that you liked the hotel and it's inclusions along with the location. I am however saddened to hear that you felt the room was not cleaned to perfection. I will be taking this up with my housekeeping department immediately as this is not something we pride ourselves on as a boutique hotel.

Regarding certain aspects to the Penthouse, we are looking to upgrade this in the coming months which will include a soft refurbishment and new furnishings.

I understand that your most recent stay was tarnished but I would very much hope that you could give the hotel a second chance, especially after the soft refurbishments take place. I would hope that this could restore your faith in the hotel and in Ovolo as a brand.

Please come direct if you do wish to book. I would be more than happy to assist with any future bookings.

Regards,

Kelly O'Neill
General Manager
Ovolo Hotel Melbourne
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Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 22, 2014

The hotel backs on to a very busy lane servicing some late opening bars. You need to be able to tolerate the racket of glass being dumped into huge rubbish hampers, which are then trundled loudly down the lane . . . for something up to an hour at around 2am. consecutive nights. Midweek. (Might be even worse on weekends.) Space is very tight in the bedroom, and you need to bring your own hangers if you want to use the open parcel shelf that serves as the only wardrobe in the room. No water supply in the kitchenette, which limits its usefulness, given the teensy bathroom sink. But if you plan to eat out, live out of a suit case, and party till 4am, it is fine.

Stayed January 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, General Manager at Ovolo Hotel, responded to this review, January 29, 2014
Dear jo m,

Greetings from the Ovolo Hotel Melbourne!

Thank you for your recent review on the hotel.

I am sorry to hear that the external noise from the hotel ruined what should have been a great stay. Unfortunately being a CBD based hotel we do face issues with local restaurants and bars operating at later hours into the evening.
I have taken this review on board and others comments on noise and we are looking into options of how to eliminate this issue. A big part is also meeting with local restaurant owners and sharing our guests experiences with them for understanding.

I am hoping to have solutions to this issue in the coming months and would hope that you could return to the hotel so that we can hopefully restore your faith in the property and provide you with a better night sleep.

Regards,

Kelly O'Neill
General Manager
Ovolo Hotel Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
77 reviews 77 reviews
41 hotel reviews
Reviews in 50 cities Reviews in 50 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed January 22, 2014

We stayed 5 nights at this hotel last month and found it to be great - friendly staff, spacious room, convenient location, free drinks etc. However, the big let down is the bathroom.

The bathroom sink is incredibly tiny (see photo) - difficult to use without splashing water on the floor. The door-less shower, quite roomy but is so poorly designed that the bathroom floor would get soaking wet despite our effort to block the flow of water (using a rolled up bathmat) from the shower to the floor. Whoever designed the bathroom here?

It's a real pity about the bathroom facility. For a night or two, one could probably put up with the ridiculous bathroom. Not for a several day stay.

Room Tip: Room with a better shower and bigger sink, if they have any!
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, General Manager at Ovolo Hotel, responded to this review, January 29, 2014
Dear travelmaker4,

Greeting from the Ovolo Hotel Melbourne.

Thank you for taking the time to share your Ovolo experiences from your recent stay. I am pleased to hear you enjoyed the freebies and the general feel of the property.

I also thank you for the review on the bathroom. We take reviews seriously and are always looking into ways we can work with our design team on improving and upgrading certain areas of the hotel.

In the meantime, if you are looking to return to the hotel, may I suggest a 1 bedroom suite as the rooms are larger, creating more space for the bathrooms. These might be a more suitable option for a longer stay period.

If you are looking to book this room on another occasion please contact the hotel direct and one of our friendly staff can assist you.

Warmest Regards,

Kelly O'Neill
General Manager
Ovolo Hotel Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 17, 2014

Staff we're very helpful and friendly as soon as you enter the hotel for check in. The hotel is quite small, but fairly new new modern decor. The bathroom is a little small but you can tell that they have out some effort into making the hotel room and amenities less "commercial" for a pleasant stay.
Best thing is free mini bar, free internet (something you rarely get in Australia hotels), free pack and go break fast.
Location is great, close to everything but not in the middle of it.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, General Manager at Ovolo Hotel, responded to this review, January 29, 2014
Dear eLasticbarbie,

Greetings from the Ovolo Hotel Melbourne!

Thanks for reviewing the hotel from your last stay with us. So glad to hear that you enjoyed your time at the property and loved the freebies. The Wi-Fi is something we are passionate about pushing in the Australian market so I am glad you enjoyed it's use.

We hope to have you return to the hotel soon.

Regards,

Kelly O'Neill
General Manager
Ovolo Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ovolo Hotel

Address: 19 Little Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #30 of 172 hotels in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ovolo Hotel 4*
Official Description (provided by the hotel):
The Ovolo Hotel is Melbourne's newest luxury boutique Hotel. In the heart of Melbourne's theatre and restaurant district, it is the perfect place to immerse yourself in everything Melbourne has to offer. Just a short walk to the MCG, Bourke Street Mall, Melbourne’s best Theatres and Tourist Attractions, everything is at your doorstep! All guests are offered FREE Wi-Fi, 'Grab n Go' breakfast, Minibar and Local Phone Calls! ... more   less 
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