If IKEA ran a hotel, it would be the Ovolo.
I booked a 1br suite and was excited for my stay based on the hotel's website. But then I arrived at the actual hotel ...
I arrived to a small, narrow lobby with luggage piled up all around and a big group of people seemingly living in the lobby with their luggage open changing their clothes. Did I accidentally book a hostel?
I was given a key to room 110 and upon entering was surprised at how dark the room was. Then I realized it had no windows. Only glass blocks where the windows should be. They seriously sell a room for these prices with no windows?
I went downstairs where I was politely (but condescendingly) told that I should have noted my desire for windows when I booked my room SERIOUSLY?!? Should I have requested a toilet too?) and that they were fully booked, but that the disabled accessibility room was available ("that room comes with windows.").
Then, the keys they gave me didn't work. And the replacement keys didn't work either. The front desk clerk came up with us the third time and also couldn't get they keys to work. Along the way, we encountered other guests whose keys were not working. (Maybe management should see a pattern here?)
The furnishings are cheap and uncomfortable. The rooms are small and cramped. Even a 1br suite was very small; you have to shimmy between the wall and the bed to get out. As for the "free minibar" and "free happy hour," you get what you pay for. Cheap swill.
I've stated at many small boutique hotels that execute flawlessly. This us not one. This hotel is a cheap masquerade of a hip boutique hotel. Don't waste your money, and don't be fooled by their self-proclaimed "hipness." There are much better alternatives.
- Official Description (provided by the hotel):
- The Ovolo Hotel is Melbourne's newest luxury boutique Hotel. In the heart of Melbourne's theatre and restaurant district, it is the perfect place to immerse yourself in everything Melbourne has to offer. Just a short walk to the MCG, Bourke Street Mall, Melbourne’s best Theatres and Tourist Attractions, everything is at your doorstep! All guests are offered FREE Wi-Fi, 'Grab n Go' breakfast, Minibar and Local Phone Calls! ... more less
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