Aside from being particularly delighted with the customer service, I thought it best to touch on a few things other people have mentioned in these reviews.. The noise from outside isn’t bad at all and really, you’re booking a hotel room in the CBD of Melbourne, you need to expect a little ‘outside’ noise. The hand basin although small didn’t really bother me as I’m happy to wash my face and brush my teeth in the shower however if you must wash your face in the sink I can see how this might prove problematic. The bed and pillows were beautiful. The breakfast pastries although yes they were mainly sweet still were nice as an ‘on the go’ option.
I also made very good friends with the nespresso machine! FREE COFFEE -need I say more?
Admittedly this hotel is pretty great! With all of the inclusions plus its location I’m sure this hotel practically sells itself. I was mostly impressed with the unusual approach Ovolo has taken with almost everything; they aren’t just like every other uninteresting hotel which I think is their key point of difference. I truly appreciated the warm, friendly and unpretentious welcome on check in from James who seemed more than happy to meet us and help us with our check in and then remained genuine throughout our stay, he really made sure we were looked after. There is nothing worse when you check into a hotel and you are given the exhausting honour of paying attention to a contrived script rattled off by an arrogant front desk clerk. James and the other girls on the desk really have that extra something that customer service tends to lack a lot of the time; people skills!
All in all it's clear to see that Ovolo is one of Melbourne's newest gems and we will definitely be staying here again in the future.
- Official Description (provided by the hotel):
- Ovolo's first international hotel in Australia is designed and inspired by the hidden streets and gems that Melbourne is known for. Located within the CBD and steps away from Parliament house and the treasury gardens, Ovolo Laneways offers effortless living without being away from the action of the city. ... more less
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