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“Service Plus.....” 4 of 5 stars
Review of Ovolo Laneways

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Ovolo Laneways
4.0 of 5 Hotel   |   19 Little Bourke Street, Melbourne, Victoria 3000, Australia   |  
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Hotel amenities
Special Offer
FREE WI-FI
Ranked #37 of 171 Hotels in Melbourne
Wellington
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Service Plus.....”
4 of 5 stars Reviewed April 2, 2013

Great location. Easy to get everywhere in Melbourne from here. Right at the top of China town. Free mini bar topped up every day - lovely loot bag with goodies on arrival - take home shopping bag - roomy, funky, very clean, free internet,Long Grain restaurant opposite - yummy.....Staff went out of their way to assist - Matt & the team gave us tram passes, numerous directons, restaurant recomendations,late checkout, quiet room,

Room Tip: Choose a quite room as council bins are emptied early in the morning - not the fault of the hotel, b...
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, April 12, 2013
Dear MillieWellington,

Greetings from Ovolo Melbourne,

Thank you for sharing your candid feedback on Trip Advisor. I was delighted to read that you enjoyed our inclusions and found Ovolo’s location favourable. I am pleased that Matt and our reception team were able to assist you whilst you were here and I will certainly pass this feedback on.
When next in Melbourne please do not hesitate to contact me directly, it would be my pleasure to organise your accommodation requirements.

Kind Regards,


Josh Noonan
General Manager
Ovolo Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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470 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • Dutch first
  • English first
  • French first
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  • Italian first
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English first
Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 28, 2013

Saw this in a travel section of a newspaper and tried it out on weekend visit to Melbourne. Up the Spring Street end of Bourke Street. Funky and fun. Very friendly reception. Room and wifi were fine, like an apartment. Bathroom was huge but I thought a bit spartan in fittings. Nespresso machine downstairs. No breakfast other than pastries and muffins at reception (fine but calories guys!). Need your Myki card to take tram from Skybus terminal if you have luggage.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, April 12, 2013
Dear Tim S,

Greetings from Ovolo Melbourne,

Thank you for taking the time to share your feedback on Trip Advisor. I was delighted to read that you found our reception staff friendly and the hotel “funky and fun”. Should you wish to stay with us again in the future our reception team would be delighted to organise a Skybus shuttle to take you from Ovolo to Southern Cross Station.

Kind Regards

Josh Noonan
General Manager
Ovolo Hotel Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manukau, New Zealand
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 28, 2013 via mobile

Spent 4 nights here for our 5th wedding anniversary, absolutely loved every thing about it from the ultra modern rooms to the awesome service from the super friendly staff and self serve breakfasts of pastries and coffee! Also the all inclusive mini bar with beer, wine, juices and water. Nothing was too much trouble with the team happily arranging extras for me beforehand to surprise my husband. The location is also ideal with China Town, restaurants, bars, shops and teams all on your doorstep. We willl definitely be back and can't recommend it highly enough. Thanks team for making our stay so memorable.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, April 12, 2013
Dear Powell61,

Greetings from Ovolo Melbourne,

Thank you for taking the time to post such a glowing review. I am delighted we were able to make your fifth wedding anniversary a memorable one.

Kind Regards,


Josh Noonan
General Manager
Ovolo Hotel Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Granada
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 27, 2013

You won´t need a taxi if you stay at this property - everything is within walking distance.
The rooms are OK, but the standard rooms are "tiny"...so you end up sleeping "on top of your luggage". The interior design is sort of minimalistic, but fails to impress. The bathrooms are fitted with a wash basin that is so small that you cannot shave or wash your face, without splashing water all over the floor.
The owners have decided to include a "breakfast to go", which is available at the reception - all sweets and sugar-coated pastry; unhealthy and out of sync with todays eating habits.
The reception staff is very friendly and helpful, and this fact and the location makes Ovolo a nice place to stay...despite all its shortcomings.

Room Tip: I would not book their Standard/lowest rate rooms. A One bedroom suite would be the best option.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, April 9, 2013
Dear carlosprimerogranada,

Thank you for taking the time to share your open and honest feedback regarding your recent stay with us. From your room description I can see you stayed in one of our Studio rooms, whilst these rooms are comfortable for short stays we do have other much larger alternatives for those guests wishing to stay for a longer period or travelling with additional luggage.
In relation to our “Grab ‘n’ Go” Breakfast I will certainly look into healthier alternatives and raise this with the appropriate departments.
I was delighted to see that you found our reception team friendly and helpful and will pass this feedback on.

Should you wish to stay with us again in the future please do not hesitate to contact me directly so I may personally assist you.

Kind Regards,


Josh Noonan
General Manager
Ovolo Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
yallingup
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 25, 2013 via mobile

Intimate, friendly, funky hotel in a fabulous spot. I received a complimentary upgrade to save me changing rooms, as my daughter only stayed one night and I'd planned on a studio when I was alone. The 1 bedroom has loads of room, all the extras you could ask for, walking distance to everywhere and close to many great bars and restaurants. Can't wait to stay again, highly recommended.

Stayed March 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, April 2, 2013
Dear jiddagig,

Greetings from Ovolo Melbourne,

Thank you for sharing such a positive review on Trip Advisor. I am delighted we were able to organise a complimentary upgrade for you and I am glad you found your Ovolo experience intimate, funky and friendly.

Next time you wish to stay please do not hesitate to contact me directly so I may personally assist you,

Kind Regards,


Josh Noonan
General Manager
Ovolo Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 24, 2013 via mobile

A long weekend in Melbourne made fantastic by our stay at the Ovolo. Our room was ready despite our relatively early check in. Great front desk staff. Lots of fab perks, free wifi (rare in Australia) and a free mini bar and tasty loot bag. The grab and run breakfast is super, just what we needed to hit the road. We had a one bedroom suite which was fantastic, roomy comfortable and fun! So glad the team joined in Earth hour as well, the reception area looked great. Thanks for looking after us!

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, April 2, 2013
Dear ZK W,

Greetings from Ovolo Melbourne,

Thank you for sharing such a glowing review on Trip Advisor. I was delighted to read that you enjoyed our inclusions and front desk staff. Ovolo Melbourne is proud of its commitment to various charities and Earth Hour was no exception, the hotel completely bathed in candlelight certainly is a rare sight to see.
I look forward to welcoming you back to the hotel in the near future.

Kind Regards,

Josh Noonan
General Manager
Ovolo Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
4 of 5 stars Reviewed March 24, 2013

Just spent 5 nights in a one bedroom suite. A lot of positives, the location is great. Close to transport and a good place to use as a base to explore Melbourne but far enough away that you don't get annoyed by the busy night life noises! The staff are excellent. Very polite and quick to respond to requests. Room service was good too and the room attendants were savvy enough when remaking our bed to realise that the extra doonas we had requested were for use for under the sheet to make the bed a bit softer. And that perhaps was the only negative, I'm not one for soft mattresses, i like firm ones, but the queen bed we had was as hard as concrete. After the first night we could hardly walk upright the next morning. With two additional doonas underneath it was a lot better to sleep on, but not good. Oh, and the staff kept putting the aircon on 24c. If we forgot to reset it to 22c after wed get back of an afternon we'd wake up in the middle of the night sweating. If they replace the mattresses then I'd say we'd definitely go back again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, March 30, 2013
Dear Not123456789,

Greetings from Ovolo Melbourne,

Thank you for sharing your Ovolo experience on Trip Advisor. I was pleased to read that you found the hotel had many positive features and the staff were polite and quick to respond to requests. I will certainly pass your feedback regarding new mattresses on to the appropriate departments.

Should you decide to stay at Ovolo Melbourne in the future I would be delighted to assist you with your accommodation requirements.

Kind Regards,


Josh Noonan
General Manager
Ovolo Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ovolo Laneways

Address: 19 Little Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #37 of 171 Hotels in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ovolo Laneways 4*
Number of rooms: 43
Official Description (provided by the hotel):
Ovolo's first international hotel in Australia is designed and inspired by the hidden streets and gems that Melbourne is known for. Located within the CBD and steps away from Parliament house and the treasury gardens, Ovolo Laneways offers effortless living without being away from the action of the city. ... more   less 
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