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“Terrific” 5 of 5 stars
Review of Ovolo Laneways

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Ovolo Laneways
4.0 of 5 Hotel   |   19 Little Bourke Street, Melbourne, Victoria 3000, Australia (Melbourne CBD)   |  
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Hotel amenities
Ranked #42 of 170 Hotels in Melbourne
Australia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Terrific”
5 of 5 stars Reviewed February 8, 2013 via mobile

3 night stay in a studio apartment recently. Excellent service. Clean and very comfortable hotel. Quiet. Spacious. Free wifi. Free stocks from mini bar replenished daily. Delicious pastries available from front desk all day (grab and go) and coffee available at front desk as well as in room. Apple TV. iPod dock. Parking available close by at a cost of $15. No wait for elevator. Staff were very pleasant. Strongly recommend

Stayed February 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, February 19, 2013
Dear GingerandTommy,

Salutations from Ovolo Melbourne!

Thank you for taking the time to share your "Terrific" feedback regarding your recent stay. I was delighted to see you found our staff pleasant and elevators fast, being a boutique property elevator waits are extremely rare!
Please contact me directly next time you wish to book so I may personally assist you.

Kind Regards,

Josh Noonan
General Manager
Ovolo Hotel Melbourne
Residential: 19 Little Bourke Street, Melbourne, VIC, 3000
p: +61 3 8692 0777 f: +61 3 8692 0789
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430 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Newcastle, Australia
Top Contributor
62 reviews 62 reviews
34 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed February 6, 2013

Free wifi,mini bar, happy hour ,grab bag,breakfast pastries and more. A friend of mine pointed out nothing is really free and that we were paying a little extra for these privileges. I don't agree I think the price was fair especially for the quality of accommodation and to get these add-ons just really made it better value and gave the good vibe to the stay.
I also liked the position in town which was close to the theatres and Chinatown and not to far to walk to anything.
The staff were really helpful and when we went down to have a free happy hour drink they gave us good advice on things to do around town.

Room Tip: Two bedroom apartments good for families
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, February 19, 2013
Dear Gundagirl,

Greetings from the team at Ovolo Melbourne,

I am delighted you enjoyed your stay with us and found that our inclusions gave a good vibe to the stay. Our front desk team are proud of their local knowledge and Happy Hour is a perfect time for them to share their recommendations, I do hope their advice combined with your hotel stay made for a memorable holiday.
Please contact me directly next time you wish to book so I may personally assist you.

Kind Regards,


Josh Noonan
General Manager
Ovolo Hotel Melbourne
Residential: 19 Little Bourke Street, Melbourne, VIC, 3000
p: +61 3 8692 0777 f: +61 3 8692 0789
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2013

the staff at this hotel are simply amazing. They love their music &chit chat, love taking photos, recommending new places and made us feel as family. free internet- I must stay hilton & hyatt should learn something from this group as they think like a guest. would love to stay there again and hope they open another hotel in the peninsula.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, February 17, 2013
Dear Miglan S,

Greetings from Ovolo Melbourne,

I was delighted to read that our staff made you feel like you were family. We pride ourselves on our service and ability to put ourselves in our guest’s shoes (metaphorically of course…). I hope the front desk team managed to take photos for you that were memorable. Ovolo Group does have plans for further expansion; feel free to follow our progress on Twitter (Ovolo_Oz) and Facebook (Ovolo Hotels + Serviced Apartments).

I look forward to welcoming you back to Ovolo Melbourne in the near future.

Kind Regards,


Josh Noonan
General Manager
Ovolo Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 2, 2013 via mobile

The most helpful and friendly staff. A real delight. Free and daily replenished mini bar, treats pack on checkin, tv's in all bedrooms. Apple TV, free wifi.... And comfy beds! Will Definitely stay here again.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, February 17, 2013
Dear Funelixir,

Thank you for your short yet descriptive and positive review. I am delighted to see you found our staff helpful and beds comfortable.
Please feel free to contact me directly next time you wish to stay so I may personally assist you.

Kind Regards,

Josh Noonan
General Manager
Ovolo Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2013

The hotel is just gorgeous and the staff on arrival even more so,especially Matt and Stacey. Free wifi, free minibar restocked daily and a goody bag of treats in our room on arrival was amazing! The room was amazing and each room had its own tv on the wall. Large panoramic windows allowed us to see the skyline, awesome....overall the staff made this place my only choice if I'm in Melbourne and reasonably priced to boot...amazing!!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, February 17, 2013
Dear Tracey B,

Greetings from Ovolo Melbourne.

It was indeed a pleasure reading your glowing review; I particularly enjoyed your title “Best Hotel Ever” (all the staff here definitely feel the same way). I would also like to thank you for taking the time to mention Matt and Stacey on our front desk; I will certainly pass your comments on to them.
Tracey I would be delighted to assist you with your next reservation should you wish, alternatively please do feel free to contact Matt or Stacey as I am sure they would also be delighted to personally assist you.
On behalf of the entire team, I look forward to welcoming you back to Ovolo Melbourne in the near future.

Kind Regards,


Josh Noonan
General Manager
Ovolo Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devon
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 31, 2013

We loved Ovolo. The staff are welcoming, friendly and extremely accommodating. Our room was perfect and the bed wonderfully comfortable. We loved the free minibar and wifi and the restaurant recommendations were fabulous. Another nice touch is the free happy hour each evening. Only downside to the whole experience was the miniscule sink in the bathroom which has been noted by other reviewers. The location of this hotel is perfect for everything. We'll definitely be back and would highly recommend to friends and family.

Room Tip: worth getting the studio suite which is only marginally more expensive but a much bigger room
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, February 11, 2013
Dear Bidefordbabe,

Greetings from Ovolo Melbourne,

It was indeed a pleasure reading your glowing review of Ovolo Melbourne. Our team is extremely proud of what they do and it seems this has not gone unnoticed. Ovolo Melbourne’s Happy Hour is an ideal way for our in house guests to interact with one another as well as our front desk team. I am glad you found our location perfect for everything and will be recommending us to your friends and family. I would be delighted to assist you with your next reservation so please do not hesitate to contact me directly. See you next time!

Kind Regards,

Josh Noonan
General Manager
Ovolo Hotel Melbourne
Report response as inappropriate
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Adelaide, Australia
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 23, 2013

We recently spent 2 nights at the Ovolo Hotel over the Christmas / New Year period. Upon check in, we were greeted by friendly and attentive staff. They were more than happy to provide information for car park and associated directions, including a discount voucher.

As our flight arrived earlier than anticipated, we arrived at the hotel earlier than the 2pm check in time. The front of house staff was more than happy to accommodate us, and secure our luggage.

Location was great! Top end of Bourke Street and little to no street noise during the night. Only a stones throw away from China Town eateries.

As we entered our 2 bedroom suite, we were greeted with a full complimentary mini bar and food packages. Yes - all of the items were free, and yes the mini bar was refilled daily! Who would have thought that such a gesture would bring 3 people such joy and enjoyment.

Alas the goodies did not stop there. Each morning Ovolo provide French pastries and nespresso coffee for breakfast! Free in room wifi, apple tv, foxtel, and plush slippers! Also, happy hour in the early evening!

One issue we encountered was that the aircon was not working. The room temperature sat at a toasty 25 degrees, and would continue to rise as the afternoon sun invaded the suite. No issue. Rang the front desk and we were immediately offered a change of suite. Professional service was provided, and the staff member did everything he could to rectify the situation.

Ovolo truly have not missed a beat in providing quality and personalised service!!

As a frequent traveller to Melbourne, this hotel is now my number one choice! I recommend this hotel to all who wish to experience the special touch the Ovolo has to offer.

Well done!

Room Tip: A room with a working aircon.
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, February 5, 2013
Dear roxcochrane,

Greetings from Ovolo Melbourne!

Thank you for taking the time to write such a glowing review of our hotel. I am delighted you found our service personal and professional particularly regarding your air conditioning, being a boutique property our staff are able to interact with our guests on a more social and informative level. Ovolo Melbourne’s complimentary Mini-Bar has certainly become a talking point with in-house guests along with our unique take on hotel slippers. Comments such as yours certainly make our staff feel proud and have been shared throughout the hotel.
The team would love to welcome you back to Ovolo Melbourne and I would be delighted to personally assist you with your future accommodation requirements.

Kind Regards,

Josh Noonan
General Manager
Ovolo Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ovolo Laneways

Address: 19 Little Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #42 of 170 Hotels in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ovolo Laneways 4*
Number of rooms: 43
Official Description (provided by the hotel):
Ovolo's first international hotel in Australia is designed and inspired by the hidden streets and gems that Melbourne is known for. Located within the CBD and steps away from Parliament house and the treasury gardens, Ovolo Laneways offers effortless living without being away from the action of the city. ... more   less 
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