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“Central to the action” 3 of 5 stars
Review of Ovolo Laneways

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Ovolo Laneways
4.0 of 5 Hotel   |   19 Little Bourke Street, Melbourne, Victoria 3000, Australia   |  
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Hotel amenities
Special Offer
Suite Deal - 25% OFF
Ranked #34 of 171 Hotels in Melbourne
Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Central to the action”
3 of 5 stars Reviewed January 19, 2013

This hotel was quite central to chinatown. The room was quite small and seemed to feel a bit dated. Bed was comfortable and had a good nights sleep. There was a standard window right above the shower, so people from the neighboring towers could look in at night when the light was on. Staff were helpful and nice, but the hotel rooms need a little bit of attention.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Ovolo Laneways, responded to this review, October 21, 2014
Dear Simao,

Thanks for the for your review. I'am glad you enjoyed the all inclusive drinks and grab and go breakfast. We are looking at adding to the selection of complementary items so next time you stay you will find some nice new additions. Our location makes for a perfect escape in the city and is walking distance to most things in the city.
I can certainly understand why the issues you faced during your stay would make you feel a little uneasy. Our hotel is 100% non smoking and this is something our housekeeping and Front Office teams take seriously. I can ensure you that this is not a common occurrence. In regards to the general cleanliness of the room I can not apologise enough. Our house keeping management has since been improved and our key focus is detailing of rooms.
Next time in Melbourne pop in and say hello and hopefully stay the night!
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530 reviews from our community

Traveler rating
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    45
    17
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Gold Coast
Top Contributor
52 reviews 52 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 18, 2013 via mobile

Actually found this hotel on Tripadvisor while looking for hotel in Melbourne during tennis. What a delightful surprise! Small boutique and new. Offering quirky point of difference - free minibar (restocked fridge every day with 2 wine, beer, water & soft drink) and free goodie bag on arrival. Fresh fruit at reception plus fresh pastries and coffee in the morning! Rooms are fresh and modern with the most comfortable bed! Blackboard with cute message from staff in room & a beanbag.

Bathroom and basin tiny - hardly bigger than a plane toilet! And rooms not 100% soundproof - noise from outside seemed worse on weekday. We had a studio room which was great size with big windows looking into brick well but they allowed natural light.

Staff are great. Friendly and happy. One of our friends left their wallet on the plane and receptionist, while we were checking in, got right onto Jetstar and the wallet was located.

I really like this hotel. Definite return guests :-)

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 17, 2013

Maybe I was hoping for to much... Having read some amazing reviews I was really looking forward to treating my partner and myself. The rooms looked lovely in the photos but in real life are small and basically furnished. The bathrooms don't seem to be designed for functionality and the rooms while clean did have dust and even hairs in the corner. I just wish the small attention to details was provided. Over all over priced for a lacking experience.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, February 5, 2013
Dear James L,
Greetings from Ovolo Melbourne,
It is incredibly distressing to hear you did not enjoy most aspects of your stay. We pride ourselves on our service and it appears on this occasion we have fallen short of your expectations. I have liaised with our housekeeping department regarding the state of your room and whilst I’m sure this was an isolated incident I would very much like to speak with you in more detail so we can ensure this does not happen again.
First impressions are hard to change I know, however we would like the opportunity to welcome you back to the hotel and I would be delighted to personally assist you with each aspect of your stay should you wish to do so.

Kind Regards,

Josh Noonan
General Manager
Ovolo Hotel Melbourne
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Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 16, 2013

Travelled as a couple for 3 nights. Stayed at Ovolo to try out the top-end of Little Bourke St. Enjoyed the hotel, good room with separate bedroom, good TVs, roomy bathroom with large towels, iPad dock, etc. Extras included bag of lollies/chocs, good wifi, mini-breakfast in foyer and complimentary mini-bar which included beer and plonk. I have never seen that before! Replenished every day. Plus more available in foyer. All round a nice place, with friendly staff too. I will stay here again.

Room Tip: Stayed in 408 which had a separate bedroom.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 16, 2013

We had an amazing experience. The staff was particularly friendly, Stacey and Gemma were constantly giving us tips for how to see the best of Melbourne. The breakfast, mini-bar, and other extras were a nice touch that I haven't seen done in other hotels. All in, just an excellent stay and I would highly recommend.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Top Contributor
69 reviews 69 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed January 16, 2013

Had a great 2 night stay at the new Ovolo. We loved it and would definitely stay there again. The free mini bar and the welcome package was nice, and the room, though quite small, had everything in it. Lovely rain shower and nice amenities. The wifi was fast and most of all FREE! The staff were friendly and helpful. The breakfast pastries were super fresh, but if you stay any length of time it would be a bit boring and unhealthy. Location is great and an easy walk up Bourke street.
TIP: I found a rate on wotif that was cheaper than the rates for the same dates on the Ovolo site, but they matched it without any hassles. Thus saving a quick $60!!

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
1 review
4 of 5 stars Reviewed January 16, 2013

We recently stayed for four nights at the Ovolo. The room and bathroom were clean and the bed reasonably comfortable.
The "free WiFi" would have been nice had we been able to actually connect for more than 3 minutes at a time.
On one morning of our stay the mini muffins and pastries provided for breakfast were frozen, although, in fairness, the staff were most apologetic about this.
The day before we checked out, Housekeeping removed our used towels but didn't replace them so we had to ask for fresh ones for the following morning's shower.
Despite these little glitches our stay was quite pleasant. The staff were polite, friendly and helpful.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ovolo Laneways

Address: 19 Little Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 171 Hotels in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ovolo Laneways 4*
Number of rooms: 43
Official Description (provided by the hotel):
Ovolo's first international hotel in Australia is designed and inspired by the hidden streets and gems that Melbourne is known for. Located within the CBD and steps away from Parliament house and the treasury gardens, Ovolo Laneways offers effortless living without being away from the action of the city. ... more   less 
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