I stayed at the Ovolo in late September on my final leg of an overseas business trip before returning to Sydney. My Melbourne office is located on Lonsdale street and as a member of Hyatt Gold Passport I generally stay at Park Hyatt, however as it was approaching the AFL grand final I found Hyatt’s room rates a little excessive. I found a great deal on Wotif for a “studio hot deal” at Ovolo. I try not to book through websites like Wotif as my plans can change at the drop of a hat so I called the hotel to see if they could do a price match, which they were more than happy to do giving me 48 hours to cancel or change my booking without charge. With the money I saved on the price match I was able to upgrade to a lovely “studio suite” on the 4th floor. I had been expecting my room not to be ready at 0930 when I arrived off a long flight from Singapore however after being greeted by the bubbly Gemma (who also offered me a complimentary coffee) found out that it was and I could check-in straight away. My room was indeed comfortable and very modern with a big work desk, separate lounge and somewhat unique raised bed. Bathroom amenities were the same as a decent 5 star hotel with dental kits etc.. and shaving kits available upon request. What I did find to be a little amusing was the remote for the Apple TV also responds to my computer! That’s a sign of technological advancements I’m sure. What I found most important was that generally with AUS hotels unless you are a member of their award program internet is charged at a scandalous rate, you can then imagine my surprise when unlimited WiFi for unlimited devices is included for any guest!!! Combined with the complimentary mini bar – yes including that $6 bottle of water you have to pay for at most hotels but is right next to the bed tempting you, and the light take away style breakfast I didn’t have to separate anything off my room account upon checkout (I did buy a movie but that was on Apple TV and charged my iTunes account – I still have the movie now I’m at home which is perfect because I don’t necessarily need hotel staff knowing my personal interests) One of my biggest tests in a hotel is the staff, after reading the in room compendium I noticed the hotel has recommended restaurants near by. The concierge / receptionist on duty that night did advise me that the listed restaurants are in a two block radius and suggested I try Il Bacaro and that the Marco the manager will look after me. I have not had such brilliant Italian food since I was in Italy in 2004!
After such a long winded review, in fact the only one I have written, to summarise – This Hotel has got it right, following the trend of those beautiful Asian hotels. Big rooms, free minibar & breakfast, unlimited Wifi AND MOST IMPORTANTLY THE STAFF KNOW THEIR STUFF & how to interact with guests on a more personal level (it is nice when being away from family for so long to actually have a chat with a hotel representative and it not feel awkward.) HATS OFF TO OVOLO if you keep your rates as low as they are you’ll be seeing a lot more of me --- PS get a rewards program!
- Official Description (provided by the hotel):
- Ovolo's first international hotel in Australia is designed and inspired by the hidden streets and gems that Melbourne is known for. Located within the CBD and steps away from Parliament house and the treasury gardens, Ovolo Laneways offers effortless living without being away from the action of the city. ... more less
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