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“Charlsfield Hotel Melbourne Australia” 5 of 5 stars
Review of Hotel Charsfield

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Hotel Charsfield
4.0 of 5 Hotel   |   478 St. Kilda Rd, Melbourne, Victoria 3004, Australia   |  
Hotel amenities
Ranked #29 of 173 Hotels in Melbourne
Certificate of Excellence 2014
Albuquerque, New Mexico
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Charlsfield Hotel Melbourne Australia”
5 of 5 stars Reviewed March 12, 2014

This was my first trip to Australia and the staff here made every effort to make my stay totally
wonderful and terrific! The meals were delicious and the waiters were so marvelous. The
front desk staff went very far out of their way to make sure I had all the information that I
needed to enjoy my stay. I highly recommend this awesome hotel. The rooms are quite
delightful and the surrounding neighborhood was superb.

Room Tip: I liked the upper rooms in the back of the hotel.
See more room tips
  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charsfield478, Manager at Hotel Charsfield, responded to this review, March 24, 2014
Dear Pepper F

Thank you for your fantastic 5 star review.

I am absolutely delighted that your enjoyed your first trip to Australia and Hotel Charsfield staff went out of their way to ensure you felt welcome, informed and had everything you required to have a wonderful stay.

Thank you once again for your great review, I will certainly share with all the staff.
We look forward to the opportunity of welcoming you back to Hotel Charsfield in the near future.

Kind Regards

Melissa Lakaschus
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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434 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
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English first
Buderim, Queensland, Australia
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 12, 2014

Stumbled onto this little boutique hotel online - fortunately! It is quite beautiful - oldest building in St Kilda Road and utterly charming. Like staying in someones magnificent home! Loved everything from the library/lounge to the billiard room. Had a fabulous dinner - all soft lighting and candles and delicious food. Really a magnificent place to stay.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charsfield478, Manager at Hotel Charsfield, responded to this review, March 24, 2014
Dear Mandy B

Thank you for taking the time to post a fantastic 5 star review.

We are delighted that you found Hotel Charsfield unique and charming, it certainly is a magnificent building with an abundance of character, history and style. Your comments regarding our popular complimentary Reading Room and Snooker Room facilities are also appreciated.

We do hope we have the opportunity to welcome you back to the Hotel on your next visit to Melbourne.

Kind Regards

Melissa Lakaschus
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed March 9, 2014

I loved my stay at this hotel, it was just right for someone who wanted somewhere to come back and relax after being out in Melbournes' hustle and bustle. The internet is amazing, not the slow connection I expected, and the continental breakfast was wonderful!

It is a little far out but for me this was a plus, it was easy enough to get in to town with the tram just out front or a taxi (usually about $15)

I'm defiantly going back

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charsfield478, Manager at Hotel Charsfield, responded to this review, March 25, 2014
Dear Jennifer 6210

Thank you for taking the time to write a review regarding your recent stay at Hotel Charsfield.

I am so delighted that you loved your experience and appreciated the relaxing atmosphere and comfortable rooms on offer at the Hotel, especially after a busy day.

I have also passed on your feedback to the Restaurant regarding your wonderful breakfast experience.

Once again, thanks for the great review and we look forward to welcoming you back to Hotel Charsfield on your next visit to Melbourne.

Kind Regards

Melissa Lakaschus
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 9, 2014

Hotel was nice enough with very good tram access to the city. Wouldn't necessarily go back and I wasn't blow away, but that's just my opinion. One thing that wasn't very good was the receptionists recommendation of where to go in the city, we only had a few hours and he told us to go to some part of the city saying it was good for shopping and lunch. Needless to say it was not the part of Melbourne any tourist would ever want to say.
Overal the them was nice and old fashioned in a big modern city.

Stayed March 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charsfield478, Manager at Hotel Charsfield, responded to this review, March 18, 2014
Dear Curtisannabelle

Thank you for your recent review.
I am delighted that you enjoyed the Hotel and its distinct charm and found the Hotels location central to the City.
As you are probably aware, Melbourne has many different attractions, shopping and restaurant precints. I am sorry that you did not find the Receptionists recommendations helpful, as we would normally recommend to guests on a short timeframe to visit central places within the City that cater to a wide audience.

I hope we have the opportunity to welcome you back to Hotel Charsfield when you next return to Melbourne.

Kind Regards

Melissa Lakaschus
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed February 22, 2014 via mobile

This is the first time I have ever been let down by trip advisor. I expected this hotel to be excellent as the reviews suggest. In some ways it was - clean, comfortable rooms in a good location with easy tram access to the city.
However, the reason we were there was to sleep. And this is not easy in room 110. Laying in bed at night all we could hear was loud crashing and banging. It sounded like doors slamming and furniture being rearranged. The first night this stopped about 11.30pm and then woke us up when it started again at 6am. The second night, tired and frustrated, we called reception at 11pm to inquire about the noise. They said they would look into it, but it continued. We called back and they said it was probably the kitchen, which was near our room. They said the kitchen staff would be going home soon, but we could move rooms if we wanted to. A nice gesture, but pointless at that stage. No apology or mention of it was made when we checked out the next day.
With so many places to eat in melbourne the hotel doesn't need a kitchen. I would rather stay in a hotel without a kitchen than a hotel with a noisy kitchen that keeps people awake at night - the purpose of a hotel is for sleeping and we didn't do much of that at hotel charsfield.
Not impressed.

  • Stayed February 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charsfield478, Manager at Hotel Charsfield, responded to this review, March 5, 2014
Dear Mel_2222222

Thank you for reviewing Hotel Charsfield. I am pleased that you found the Hotel clean, comfortable and ideally located.

However, I am disappointed to read of your experience with noise issues at night. This is certainly not our usual high standard and we have since taken measures to ensure our staff and Hotel operations do not in any way our affect our guests ability to have a great nights sleep.

Should you return to Melbourne in the near future and choose to stay at Hotel Charsfield again, please contact myself directly to look after your reservation and accommodation needs.

Thanks again for your review.

Kind Regards

Melissa Lakaschus
Property Manager
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Adelaide, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 18, 2014

Stayed three nights. Small room but nicely appointed. Can open the window and let the breeze in - just lovely! Need to be able-bodied, though, as there is no lift in the part I stayed in. No designated porter either but rather you had to wait until the person on reception was free. Breakfast was good. Location very good. Service was excellence. Will definitely stay there again.

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charsfield478, Manager at Hotel Charsfield, responded to this review, March 5, 2014
Dear Juno 137

Thank you for taking the time to post a review of your recent stay.

I am pleased that you enjoyed your stay at Hotel Charsfield and found the location and service excellent. It is also pleasing that you found the room comfortable and well appointed. Hotel Charsfield has several different room types available that vary in size, design and decor. We would be only to happy to assist you with future bookings to ensure the room booked caters for your needs and requirements.

Thanks again for your review and we look forward to welcoming you back on your next visit to Melbourne.

Kind Regards

Melissa Lakaschus
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed February 17, 2014

The hotel is quaint and well appointed.
The service from the Hotel was excellent.
The room was great (although small which was not a problem) and very clean. There was however only one face washer in a two person room!
It was a pity that to park a car was going to cost an additional $22 (surely when there is parking on site you can include in cost!!).
We chose to eat in the restaurant on Sat night and were disappointed that 2 of the beers (not a huge list to choose from) were not available!
We then ordered our mains which came to the table, however one of them (the steak) was missing all of the green element and the menu indicated that there would be some pea and Dill puree which we struggled to see on the plate. The steak was full of sinew which not that pleasant to eat. I think the main was a significant low point in the evening.
We then decided to order dessert and were disappointed to find that yet another thing was not available (the mousse).The desserts were at best fair and overall the restaurant could only be rated at a low good. The prices were not exuberant, however we think it could do with some help.

Room Tip: We stayed in a standard room which is a smaller room at the rear of the hotel. The location is very...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charsfield478, Manager at Hotel Charsfield, responded to this review, February 25, 2014
Dear Andrew H

Thank you for taking the time to post a review of you recent stay.

I am pleased that you enjoyed the quaint, boutique and heritage style of Hotel Charsfield and found the service excellent. We certainly pride ourselves on offering friendly, helpful, efficient and professional service at all times.

However, I would like to apologise for your dining experience in the restaurant. It appears the Restaurant had sold out of several food and beverage items you ordered throughout the course of the evening, which certainly is not our normal standard. I have discussed each aspect of your feedback with our Food and Beverage Manager to ensure these issues are addressed and rectified.

Once again, I appreciate your feedback and hope we can welcome you back to Hotel Charsfield on your next visit to Melbourne.

Kind Regards

Melissa Lakaschus
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Charsfield

Address: 478 St. Kilda Rd, Melbourne, Victoria 3004, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#6 Best Value Hotel in Melbourne
#20 Family Hotel in Melbourne
#21 Business Hotel in Melbourne
#26 Romantic Hotel in Melbourne
#29 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Charsfield 4*
Number of rooms: 41
Official Description (provided by the hotel):
The Hotel Charsfield is a fine example of early St Kilda Road Victorian architecture, which has heritage listing. This boutique accommodation now combines the warmth, character and style of the building with professional and friendly service to ensure the experience on offer is as unique as the guests who stay here. So whether you are visiting Melbourne on business, as a conference delegate, on holiday, or perhaps to enjoy one of the many major events in town, the Hotel Charsfield is the ideal choice for accommodation in Melbourne. ... more   less 
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Also Known As:
Charsfield Hotel Melbourne

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