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“A comfortable stay” 5 of 5 stars
Review of Hotel Charsfield

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Hotel Charsfield
4.0 of 5 Hotel   |   478 St. Kilda Rd, Melbourne, Victoria 3004, Australia   |  
Hotel amenities
Ranked #27 of 171 hotels in Melbourne
Perth, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“A comfortable stay”
5 of 5 stars Reviewed April 4, 2013

An ideal hotel close to Melbourne' s CBD.
Friendly helpful staff. Our room was spacious very clean with bed linen changed each day.
There is a large reading room with lots of information regarding excursions to lots of interesting places. There is also a games room on the ground floor.
The tram service was very reliable making our stay so easy going.
The hotel provides a very a reliable shuttle service at low cost for transport back to the airport.
We would definitely make a return visit.

Room Tip: Our room was based on the ground floor which suited our requirement
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charsfield478, Front Office Manager at Hotel Charsfield, responded to this review, April 5, 2013
Dear JeanBrian,

Thank you for your lovely 5 star review on The Hotel Charsfield.

I am most pleased to read you thoroughly enjoyed your time at the hotel, and found our staff most helpful and welcoming during your time spent here.

We look forward to welcoming you back to the hotel on your future travels to Melbourne.

Best wishes,

Genevieve
Front Office Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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349 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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  • English first
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English first
Christchurch, New Zealand
1 review
4 of 5 stars Reviewed April 3, 2013

The greeting at the front desk was warm and friendly. The staff were helpfull with eating out recommendations and happily stowed my bags for a later check in when I explained I was in a hurry.

The free unprompted upgrade from a deluxe to premier room was also a nice surprise.

Have stayed here twice now and will be back again next time I am in Melbourne.

Room Tip: I was upgraded to a premier room from a deluxe. The room was large and spacious and the TV was size...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charsfield478, Front Office Manager at Hotel Charsfield, responded to this review, April 5, 2013
Dear SeanArcher_NZ,

Thank you for your lovely review on Trip Advisor.

I am pleased to read you enjoyed your complimentary room upgrade.

Always a pleasure having you stay at the hotel on your travels to Melbourne.

Kind regards,

Genevieve
Front Office Supervisor
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Siegen, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2013

We had a very nice stay at this hotel and received an upgrade to a bigger room. The hotel is close to the city centre and the next tram-stop is just a short walk away. Free internet-access is available.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charsfield478, Manager at Hotel Charsfield, responded to this review, March 18, 2013
Dear Guest,

Thank you for taking the time to post your lovely review.

I am very pleased that you enjoyed your stay in particular the room upgrade.

We look forward to welcoming you back to The Hotel Charsfield on your next visit to Melbourne.

Kind Regards,
Gabrielle Chisholm
Property Manager
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auckland, new zealand
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 14, 2013

I had to spend 3 days in Melbourne last week on a business trip.Found the Hotel Charsfield on T.A.
I try to avoid plastic boxes (AKA chain hotels) if at all possible.
Great location for transport or walking to central city, easy for morning/evening exercise around the lake, any number of eateries close by.Room was just as on website, extremely comfortable bed and very quiet at night.Had first evening's dinner in the hotel restaurant; great vegetarian pasta and a fab glass of pinot noir. Breakfast selection was plentiful.
I got a great rate on the Hotel Website for the Executive Special, which included a free glass of wine, newspaper, executive room, breakfast (cooked if desired) and internet.VERY reasonable rate for this area.($AU139 per night).
Only slight niggle was a minibar charge appearing out of nowhere, but reception staff quickly addressed this for me on checkout.
Would definitely return and have recommended to all my colleagues.

Room Tip: I had room 103, which was very quiet and had a fantastic bed.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charsfield478, Front Office Manager at Hotel Charsfield, responded to this review, March 15, 2013
Dear Callinghomekids,

Thank you for your lovely review on Trip Advisor.

I am so pleased to read you thoroughly enjoyed your time at the hotel and found the location suited to both your business and leisure needs. Agreed that we are in a fantastic location, and a walk or jog around the lake is just wonderful at any time of the day.

I am glad you found our rooms to be as advertised online, and that other Trip Advisor comments were useful to you in selecting our beautiful boutique hotel (As no doubt yours will be valuable to other future travellers).

Fantastic to hear you had a wonderful meal in The Charsfield Restaurant! Certainly our restaurant manager will be most pleased to read your review and will certainly pass your compliments onto our chef.

I do apologise that you were incorrectly charged on your account, but pleased we were able to quickly rectify this for you.

Thank you again for your 5 star review!

Best wishes,

Genevieve
Front Office Supervisor
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London
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 14, 2013

This hotel is close to the centre of town and also the beach. The price is fair and the rooms comfortable with stylish fittings. The staff are very friendly and helpful. This is a very good hotel to fall into after a 13 hour flight. Recommended.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charsfield478, Front Office Manager at Hotel Charsfield, responded to this review, March 15, 2013
Dear RoadWarrior055,

Thank you for your kind review on Trip Advisor.

I am pleased you found the hotel to be both stylish, and comfortable for you after such a long flight.

I hope your time in Melbourne was pleasant, and you had an opportunity to explore our beautiful city. We are in a perfect location to explore the best Melbourne has to offer including St Kilda, South Yarra and surrounding areas.

Thank you again, for your 4 star review.

Kind regards,

Genevieve
Front Office Supervisor
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Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 12, 2013

fantastic room with averything i needed.. i only stayed there for a few days and wished it was longer .
all the staff were extremely helpfull and friendly .. its kind of halfway between the city and st kilda so you can get where you need to go quite easily..the reception staff are not only friendly but willing to assist at any time.

we will return once guillards reign of terror has come to an end!!

Room Tip: just ask for one with a bed
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  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charsfield478, Front Office Manager at Hotel Charsfield, responded to this review, March 15, 2013
Dear Scubasteve15,

Thank you for your review and pleasant sense of humour.

I am so pleased The Hotel Charsfield was exceeded your needs and expectations.

I hope you have an opportunity in the future to stay a little longer.

Best wishes,

Genevieve
Front Office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 12, 2013

I stayed at the Hotel Charsfield for a week for business and thoroughly enjoyed my stay. I would definitely recommend for other travellers, be it for work or pleasure.

Pros:
- Beautiful room (Deluxe room) and building in general
- Although a 'studio room', very spacious
- Comfortable bed
- Immaculately clean and well appointed
- Close to tram stops
- Excellent room service meals
- Friendly, helpful staff

Cons:
- I needed to print a document last minute and the guest computer did not have Microsoft Office software or anything compatible. I did end up saving (on my own computer) as a PDF and finding a program that would open and print it, but it was not particularly efficient.

Other points:
- My room was on the southern side of the establishment and had no road noise; however, the floor boards in the hallway creaked when people walked down the hall (understandable considering the age of the building)
- Despite other reviewers comments, I found the bathroom of an adequate size

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charsfield478, Front Office Manager at Hotel Charsfield, responded to this review, March 13, 2013
Dear AussieGal555,

Thank you for your 5 star review on Trip Advisor.

We are pleased to read you had a wonderful stay and that you found our staff most friendly and helpful, in addition to our rooms being suited to your needs.

I am sorry to hear you had some trouble printing your document. We are always happy to assist guests and we would have been able to print this for you from reception to save you time and trouble. I will pass your comment onto management and see if we can rectify this problem for future guests.

Kind regards,

Genevieve
Front Office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Charsfield

Address: 478 St. Kilda Rd, Melbourne, Victoria 3004, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites
Hotel Style:
#4 Best Value Hotel in Melbourne
#11 Spa Hotel in Melbourne
#23 Family Hotel in Melbourne
#26 Luxury Hotel in Melbourne
#26 Business Hotel in Melbourne
#28 Romantic Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Charsfield 4*
Official Description (provided by the hotel):
The Hotel Charsfield is a fine example of early St Kilda Road Victorian architecture, which has heritage listing. This boutique accommodation now combines the warmth, character and style of the building with professional and friendly service to ensure the experience on offer is as unique as the guests who stay here. So whether you are visiting Melbourne on business, as a conference delegate, on holiday, or perhaps to enjoy one of the many major events in town, the Hotel Charsfield is the ideal choice for accommodation in Melbourne. ... more   less 
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Also Known As:
Charsfield Hotel Melbourne

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