Positives: after booking a room advertised as having free wifi but being given a room without it, the friendly receptionist moved me to a different room. Also, management called to let me know I'd left my key in the door and I was allowed to use the carpark for an additional half hour while I was at an appointment.
That's where the good ends.
I'd booked a queen room that had the smallest queen bed (that looked suspiciously like a double) I've ever seen. The bed area was so squishy there wasn't room for a bedside table on both sides of the bed. I used a kitchen chair as a bedside table. The mattress was hard, the pillows were so firm I'd liken them to rocks. The bed coverings did not actually fit the bed (bottom sheet not long enough to tuck in), they used the triple sheet system that sees a sheet serve as a blanket cover. The blanket was thin and of very poor quality. What I dislike about the triple sheet system is that it doesn't work for a restless sleeper who ends up wrapped in a presumably unwashed blanket during the night.
The kitchen looked like it hadn't been upgraded since the motel was first built. The bathroom was dirty and so small that it was impossible to get to the shower while the bathroom door was opened. I've been in reasonably old caravan parks with nicer bathrooms.
Not sure how this place got its 3.5 star rating. The cleanliness, quality and facilities in my room(s) weren't of a 3.5 star standard. Do yourself a favour and spend the extra $20 a night on a better motel. Old facilities can still be nice if attention is paid to improving the guest experience in other areas. This motel seems to be cutting costs and basic comfort is not there.