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“Great atmosphere” 5 of 5 stars
Review of United Backpackers Melbourne

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United Backpackers Melbourne
250 Flinders St., Melbourne, Victoria 3000, Australia (Formerly Elephant Backpackers) (Melbourne CBD)   |  
Hotel amenities
Ranked #11 of 112 Specialty Lodging in Melbourne
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
“Great atmosphere”
5 of 5 stars Reviewed January 10, 2014

Everything is so bright and clean. The bathrooms are always kept clean and I would always see a staff member on duty so even if there was an issue...Toilets are important to me (in terms of cleanliness) and this hostel somehow always stays on top of everything... Always toilet paper, soap, clean seats, no hair in the drains... Etc
I have never seen so many backpackers so eager to cook their own meals because the kitchen is so fully equipped...unlike some hostels I have been to that don't even have soap (X base st. Kilda cough cough). The way the hostel is set up encourages people to meet and interact, even considering how big the hostel is.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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156 reviews from our community

Traveler rating
    79
    50
    20
    4
    3
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Families
0
17
80
3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Paris, France
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2013

Really loved this place for great location, nice staff and very new hostel.

Stayed here in December 2013 after arriving in Melbourne after midnight. Luckily got probably last bus straight to this hostel.

Hope I can come back one day.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfers Paradise, Australia
1 review
5 of 5 stars Reviewed December 21, 2013

Really enjoyed my time at the United!!! The place is all new, clean and tidy!! But the best thing was definitely their staff!!!! :) Everybody was incredible amazing, friendly and helpful!!!!!!!! :) :) Their organized free tours are really fun, and the tour guides were awesome!! Not mentioning the location of the hostel.. right in the middle of the city which made it veeery easy to get around and explore that extraordinary city!!!! :) Totally recommend it!!!!!!

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geelong, Australia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 15, 2013

very very very good kitchen (big and well equipped), rooms (and beds) have modern style and are clean (as is the rest of the house), toilets and bathrooms are all clean... staff is always nice and friendly, location is great... free internet didn't work that well when i was there (but it was the first week after they opened it so they probably have fixed that)

  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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Melbourne, Australia
1 review
5 of 5 stars Reviewed December 12, 2013

My friend had recommended this place to me for its location, unknowing that it had just reopened days prior to my arrival, and I had a GREAT experience! I was only supposed to stay 2 nights, and then move into a friend's place, but when she saw it, we switched our accommodation to stay for an extra 3 nights. The staff was super friendly, helpful, and knowledgeable about what to do in the area. The location is perfect as it's right across the street from Flinder's Station (one of the largest metro stops in the city) and near tons of shopping and site-seeing areas. I stayed in a 10-bedroom dorm, there was an outlet next to each bed, a light, and a locker (You'll need your own lock). The kitchen was massive with brand new appliances and dishes. There is also a TV room with comfy pillows and pads to rest on. Since wifi is only available in the common areas, it makes it really easy to meet people, though the WiFi got a bit sketchy when everyone was on it, but free is free! They're also in the process of adding a third floor with more rooms and opening a bar in the basement. I would absolutely recommend this hostel to anyone! Overall:
Clean. Friendly. Affordable.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JM_travels_sometimes, Manager at United Backpackers Melbourne, responded to this review, December 15, 2013
Hi there!

Thanks for taking the time to leave your thoughts about United Backpackers. We're glad that you enjoyed your stay! You can't be this location - right in the thick of things and surrounded by the best that Melbourne has to offer and top notch facilities to boot!

We've worked really hard to open what we hope is set to become the best hostel experience in Melbourne. The third floor is now open for business and the bar/laundry room is on track for early next year.

We hope to see you again soon
Jess Miller
Operations Manager
United Backpackers.
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Saskatoon, Canada
1 review
5 of 5 stars Reviewed December 12, 2013

Kitchen is absolutely beautiful although it does get very busy. Lots of fridge space, the best beds I slept in during three months of traveling and a great common area in the kitchen to get to know other travellers. Tons of bathroom/shower stalls. Fantastic location for seeing the city, free tram of the main attractions directly across from the hostel. Super helpful, polite and fun staff. Power points and light for every single bed. Cons: no air con (more of an issue for bedroom smells rather than heat) and no laundry facilities just yet. 9.5/10!

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JM_travels_sometimes, Manager at United Backpackers Melbourne, responded to this review, December 15, 2013
Hello!

Thanks for your amazing feedback! We're glad that you enjoyed your stay and hope to see you back at United Backpackers some day soon!

Happy Travels
Jess Miller
Operations Manager
United Backpackers

PS: The air-conditioned third floor is now open for business and the laundry and bar are on track to open early next year - you'll have to come back and check it out!
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Senior Contributor
37 reviews 37 reviews
30 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed December 10, 2013

Arrived knowing this place was new with high hopes...i was very dissapointed only 2 floors open and on our floor the bathroom was shut so 2 toilets for women between 2 floors there were also 2 unisex cubicals but they were discusting no loo roll and the men were just peeing all over those toilets needed to be cleaned more than once a day! So paid $36 a night to go in a 8 dorm (very expensive but we were desperate) nice new beds but cramped room no air con just a fan and a window that opened a smidge so one girl and 7 lads a hell of alot of farting = 1 smelly room! No washing machines either they werent ready so had to trek down the street to a nasty coin laundry! All the while none of the issues were stated on the website it claimed to be fully up and running so i felt like we had been conned!! Now the kitchen was brand new beautiful yet no one was policing it so it was a state! Wifi was rubbinsh could onky get it in the 'communal area' which was a bit of floor space outside the kitchen so you were constantly having to step over people and the wifi never worked anyway they need a proper area sat on the floor in the way is no good for anyone! All in all it maybe a nice place one they get over the teething issues but in my eyes if its not ready dont open and claim to be fully functioning!
Bonus was the location but it was noisey!

  • Stayed November 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JM_travels_sometimes, Manager at United Backpackers Melbourne, responded to this review, December 15, 2013
Hi there,

Thanks for taking the time to review United Backpackers and for being amongst the first people to stay with us. I’m sorry that we did not meet your expectations. The feedback we have been getting in-house has been really positive with most guests understanding in the first week of a large hostels operations, there are naturally going to be some operational teething issues which our amazing team are working around the clock to rectify.

We have been very transparent with our advertising even to the point of using construction photos on all websites and very clearly stating we have a basement level still under construction which is to be the bar and laundry due to open early next year. Our 3rd floor is now open for business. This floor not being open has had no impact on our guests, it just means we've had less beds.

Unfortunately we have had to do some unexpected further repairs to the bathrooms and recognise that this will have been of some inconvenience to you for which we can only apologise.

We feel that the kitchen and TV lounge is a generous space for communal area and the lobby also has extra seating and wifi access. Travellers love free wifi and will sit wherever they can to use it – if I had it my way we wouldn’t have it all – but imagine the reviews then! We’ve also worked hard to ensure that the kitchen is checked around the clock – every hour to be exact – and we do our best to keep on top of it – there is only so much you can do when people refuse to clean up after themselves – which unfortunately can be the case at times.

We would love to welcome you back to United to see the changes we have put in place to rectify the teething issues – we’re confident that we are now on track and bet you’d be pleased with the way things are running now!

Safe Travels
Jess Miller
Operations Manager
United Backpackers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about United Backpackers Melbourne

Address: 250 Flinders St., Melbourne, Victoria 3000, Australia (Formerly Elephant Backpackers)
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #11 of 112 Specialty Lodging in Melbourne
Price Range (Based on Average Rates): $
Number of rooms: 240
Official Description (provided by the hotel):
Come and find out why travellers voted United Backpackers Australia's best hostel at the Adventure Travel Awards in 2014! It's no secret we have the best location in town right opposite Flinders Street Station and only opening in 2013 we offer you brand new facilities, heaps of sweet spaces including our funky basement bar and most importantly great value for money. Our hostel is full of personality with Melbourne's laneway culture, funky decor and quirky art throughout. All this is served up with a great atmosphere, amazing staff, cool events, top notch security and the best pillows in town! Us in a nutshell: • Accommodation for 290 travellers over 3 levels • FREE Wi-Fi in common areas • Every bed has its own power-point, reading light and locker • Sparking clean bathrooms cleaned around the clock • Designer kitchen & dining room overlooking Flinders Station with ovens and heaps of equipment, hot plates and storage • Underground Chill Lounge open 24 hours • Lost & Found our cool as, Melbourne style basement bar open 7 days • Funky TV Lounge filled with beanbags & free DVD hire • 24 Reception manned with a rock star reception team of Melbourne locals • Top class security with swipe card access, lockers in all rooms & CCTV • Cool free events to show you the real Melbourne experience • Guest laundry open 24/7 • Free luggage storage We have a variety of accommodation options to choose from so whether you are looking to share a dorm from 4 to 12 beds filled with your newest friends, or to splash out on one of our private ensuite rooms, you will find it at United Backpackers! All rooms have: • Lockers • Bedside light and power point for your charging pleasure • Lots of space • High quality, comfy beds and linen • Choose between shared or ensuite bathrooms • Swipe card access • Heating & fans (private ensuite rooms have AC) • Cleaning servicing the rooms daily ... more   less 
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Also Known As:
Elephant Backpackers Hotel Melbourne

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