Currently the united backpackers website advertises a full open and fully functioning hostel. (Not the case) an entire level is not even opened yet this includes the laundry (which the website states the have laundry facilities) so as we turned up with laundry got told to walk to the nearest facility all the way to the other end of flinders street, great stuff, along with the info you are staying on level two however the toilets have just been finished renovating and are out of use you will have to drop a floor and use level 1. Now as you can imagine the hostel is fully booked two floors and around 10 toilets!!! Nightmare, queues, no toilet roll, drunks leaving "mess". As well as this the common area is tiny so people are sat literally all over the hostel which is horrendous on laptops, phones, tablets using all the WIFI. Until fully renovated avoid this place as its cramped, over priced, and in a way they have lied about facilities!
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