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“Half built, bad alcohol rules and cramped.” 1 of 5 stars
Review of United Backpackers Melbourne

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United Backpackers Melbourne
2.0 of 5 Hostel   |   250 Flinders St., Melbourne, Victoria 3000, Australia (Formerly Elephant Backpackers)   |  
Hotel website
Hotel amenities
Special Offer
Great Ocean Road Package!
Ranked #11 of 106 Specialty Lodging in Melbourne
Certificate of Excellence
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Half built, bad alcohol rules and cramped.”
1 of 5 stars Reviewed November 28, 2013 via mobile

Currently the united backpackers website advertises a full open and fully functioning hostel. (Not the case) an entire level is not even opened yet this includes the laundry (which the website states the have laundry facilities) so as we turned up with laundry got told to walk to the nearest facility all the way to the other end of flinders street, great stuff, along with the info you are staying on level two however the toilets have just been finished renovating and are out of use you will have to drop a floor and use level 1. Now as you can imagine the hostel is fully booked two floors and around 10 toilets!!! Nightmare, queues, no toilet roll, drunks leaving "mess". As well as this the common area is tiny so people are sat literally all over the hostel which is horrendous on laptops, phones, tablets using all the WIFI. Until fully renovated avoid this place as its cramped, over priced, and in a way they have lied about facilities!

  • Stayed November 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JM_travels_sometimes, General Manager at United Backpackers Melbourne, responded to this review, December 1, 2013
Hi there,

Thanks for taking the time to review United Backpackers and actually be our first Tripadvisor review. Clearly we did not meet your expectations which we can only apoligise for. The feedback we have been getting in-house has been fantastic with most guests understanding in the first week of a large hostels operations, there are naturally going to be some operational teething issues which our amazing team are working around the clock to rectify.

To address a couple of your points, we have been very transparent with our advertising even to the point of using construction photos on all websites and very clearly stating we have a basement level still under construction which is to be the bar and laundry due to open early next year. We do not advertise having a laundry anywhere but to save confusion I will change content to make it clearer specifying we do not have a laundry. Our 3rd floor is having the final touches put on it this week and will be open this weekend. This floor not being open has had no impact on our guests, its just means we've had less beds.

I'm not sure what size dining and kitchen you would consider an acceptable size as ours is large and then there is also the TV lounge which comfortably fits up to 30 people. Travellers like using the free Wi-Fi and this means there are a lot of people hanging out using it. If I had it my way I'd have no Wi-Fi so people socialized more but imagine the reviews then!

It would be great to welcome you back to Untied Backpackers if you return to Melbourne as I'm confident within a few weeks the place will be running like a well oiled machine.

Happy travels!
Anna Heaton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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242 reviews from our community

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  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about United Backpackers Melbourne

Address: 250 Flinders St., Melbourne, Victoria 3000, Australia (Formerly Elephant Backpackers)
Phone Number:
Location: Australia > Victoria > Melbourne
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #11 of 106 Specialty Lodging in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:2 star — United Backpackers Melbourne 2*
Number of rooms: 240
Official Description (provided by the hotel):
Come and find out why travellers voted United Backpackers Australia's best hostel at the Adventure Travel Awards in 2014! It's no secret we have the best location in town right opposite Flinders Street Station and only opening in 2013 we offer you brand new facilities, heaps of sweet spaces including our funky basement bar and most importantly great value for money. Our hostel is full of personality with Melbourne's laneway culture, funky decor and quirky art throughout. All this is served up with a great atmosphere, amazing staff, cool events, top notch security and the best pillows in town! Us in a nutshell: • Accommodation for 290 travellers over 3 levels • FREE Wi-Fi in common areas • Every bed has its own power-point, reading light and locker • Sparking clean bathrooms cleaned around the clock • Designer kitchen & dining room overlooking Flinders Station with ovens and heaps of equipment, hot plates and storage • Underground Chill Lounge open 24 hours • Lost & Found our cool as, Melbourne style basement bar open 7 days • Funky TV Lounge filled with beanbags & free DVD hire • 24 Reception manned with a rock star reception team of Melbourne locals • Top class security with swipe card access, lockers in all rooms & CCTV • Cool free events to show you the real Melbourne experience • Guest laundry open 24/7 • Free luggage storage We have a variety of accommodation options to choose from so whether you are looking to share a dorm from 4 to 12 beds filled with your newest friends, or to splash out on one of our private ensuite rooms, you will find it at United Backpackers! All rooms have: • Lockers • Bedside light and power point for your charging pleasure • Lots of space • High quality, comfy beds and linen • Choose between shared or ensuite bathrooms • Swipe card access • Heating & fans (private ensuite rooms have AC) • Cleaning servicing the rooms daily ... more   less 
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Also Known As:
Elephant Backpackers Hotel Melbourne

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