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“Close to airport but not good value” 2 of 5 stars
Review of Holiday Inn Melbourne Airport

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Holiday Inn Melbourne Airport
4.5 of 5 Hotel   |   10-14 Centre Road, Melbourne, Victoria 3045, Australia   |  
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Ranked #67 of 172 hotels in Melbourne
Sydney, Australia
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
“Close to airport but not good value”
2 of 5 stars Reviewed June 9, 2013

This hotel is very average. If the price more closely reflected the standard of the hotel, this review would be quite a bit better, but for the price you have to pay its just not worth it. Always try the Parkroyal first (it is far closer to the terminals, five star standard and usually not much more expensive).

The hotel itself is ugly and very pokey inside. The bar in the lobby is very small and has no atmosphere. The restaurant is not good, food is average and not good value.

The rooms have been renovated to a reasonable standard and they are clean, although you can tell they tried to save money by painting things rather than replacing. All in all, you will be very happy to check out of this hotel.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen C, Manager at Holiday Inn Melbourne Airport, responded to this review, June 17, 2013
Hi,
Thanks for taking the time to let us know how your stay was. We’re glad to know that you liked our rooms, and found them to be of a good standard. It is true that we are a 1970’s building, which we love to call Retro, but we maintain that it’s what’s inside that counts.

It does however disappoint me that you didn't receive the usual good quality food that we are known for, and I sincerely apologise for your less than perfect experience.

We hope to welcome you back to the Holiday Inn, to showcase how we have improved with our upcoming new seasonal menu.

Stay Real,
Glen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Launceston, Australia
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 29, 2013

Our family of five, from Tassie, stayed for one night to catch a very early flight to Perth. We booked 2 double rooms. The rooms were clean and quiet (although noise from guests using the corridors late at night woke us), the beds comfortable with pillow options and it had a kitchenette. Room service was quick and the food options many and very good. With the complimentary shuttle bus service and friendly helpful staff I would recommend this hotel as a good start to a holiday.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Ryan South Hotel Manager at Holiday Inn Melbourne Airport, responded to this review, June 7, 2013
Hi,
Thank you for taking the time to review Holiday Inn Melbourne Airport.
The team and I are delighted you enjoyed your stay and we look forward to welcoming you back next time you are in Melbourne.
Stay Real,
Ryan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed May 27, 2013 via mobile

Arrived from a long flight with no sleep and we were keen to get to the hotel and relax. Gentleman at Melbourne airport promptly called the hotel in order to arrange the shuttle to pick up as we had quite a lot of luggage and traveling with a child. Pick up was prompt and check in was easy but thats were it stops. No assistance with our luggage and as we entered our room we were amazing at how dated, dirty and small the room was.

When we checked the website and other reviews on TA before we booked we came to the conclusion this hotel appeared to be more than adequate and a felt the cost per night was justified. How wrong we were. The photography on the website has been done extremely well and provides the impression the hotel is well above standard. Yes, we appreciate the proximity being close to the airport terminal however we should've gone with our first choice and stayed at the Parkroyal which is closer and of a higher standard.

After a very long flight we wanted to order some room service reasonably early to satisfy our hungry son to settle him for the night as we had a early flight the following day, however when we called the room service number at 5.50pm the number rings out !! We then realize room service isn't available until after 6pm, not really what you would expect for guests who have varying travel times.

One other fault was that only 2 lamps in the room were actually working, the bedside lamps and desk light would not switch on not really acceptable considering the cost of the room.

Our feeling is that this hotel is way overpriced for the standard that it provides, if we had paid half what we did then we would be happy however it did not meet our expectations considering the cost.

Stayed May 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Ryan South Hotel Manager at Holiday Inn Melbourne Airport, responded to this review, June 7, 2013
Hi,
Thank you for taking the time to offer your review of Holiday Inn Melbourne Airport.

I sincerely apologise that we have not lived up to our usual high standard of service. I have passed on your feedback to the team and we have reviewed our procedures.

Two points I would like to add are that our online photography is an honest reflection of our product and has not been mocked up to be anything other than exactly what we offer and we do offer 24 hour room service. I believe that you might have stayed on the day that we had a new phone system installed into the building and we had some issues around the auto dial to departments from some guest room phones, this has been addressed.

Again I offer my sincere apologies and I do hope that you will visit us again and allow us to show you the service we are famous for.

Stay Real,
Ryan.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 26, 2013

Ideal hotel if you are staying overnight for an early flight the next day. They run a shuttle service to/from the airport though is only a 5 minute walk if so inclined. Room was good and comfortable and food at both breakfast and dinner was good but not outstanding. Staff were all very helpful and friendly.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Ryan South Hotel Manager at Holiday Inn Melbourne Airport, responded to this review, June 7, 2013
Hi,
Thank you for taking the time to review Holiday Inn Melbourne Airport.
The team and I are delighted you enjoyed your stay and we look forward to welcoming you back next time you are in Melbourne.
Stay Real,
Ryan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 24, 2013

Rooms are dated and well past their best but if your looking for a quick getaway on an early flight its a winner. Only stayed one night which would be a standard stay here, staff were friendly. You'll be at the terminal in less than five minutes walking.

Stayed April 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Ryan South Hotel Manager at Holiday Inn Melbourne Airport, responded to this review, June 7, 2013
Hi,
Thank you for taking the time to review Holiday Inn Melbourne Airport.
I am delighted that the hotel was a good option for you and you enjoyed the great location being so very close to the airport. Please note for your next visit that our airport shuttle is available 24 hours a day for your convenience.
Stay Real.
Ryan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankston, Australia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 24, 2013

First time we have stayed at this hotel. We stayed here to be close to the airport for an early flight. Everything was excellent! The room was comfortable, the beds were extremely comfortable, clean and the service was top class. The restaurant was excellent with wonderful food. The complimentary shuttle bus to the airport was great as well. It was a great start to our holiday. Highly recommend and would definitely stay here again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Ryan South Hotel Manager at Holiday Inn Melbourne Airport, responded to this review, June 7, 2013
Hi,
Thank you for taking the time to review Holiday Inn Melbourne Airport.
The team and I are delighted you enjoyed your stay and we look forward to welcoming you back next time you are in Melbourne.
Stay Real,
Ryan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 23, 2013 via mobile

Loved it! Very clean room, soft beds and great service, looks very modern, would highly recommend and you even get a shuttle bus to take u across the road to the airport. Can't wait to go back! .........

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Ryan South Hotel Manager at Holiday Inn Melbourne Airport, responded to this review, June 7, 2013
Hi,
Thank you for taking the time to review Holiday Inn Melbourne Airport.
The team and I are delighted you enjoyed your stay and we look forward to welcoming you back next time you are in Melbourne.
Stay Real,
Ryan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Melbourne Airport

Address: 10-14 Centre Road, Melbourne, Victoria 3045, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#57 Luxury Hotel in Melbourne
#58 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Holiday Inn Melbourne Airport 4.5*
Official Description (provided by the hotel):
Perfectly located to cater for your travel needs, Holiday Inn Melbourne Airport is convenient for a stopover or for catching an early morning flight. Offering a relaxed atmosphere and stylish amenities, guest rooms have been designed with comfort and functionality in mind.Our friendly staff can easily arrange everything for you, including wake-up calls and arranging an airport shuttle. Recharge your batteries with a quick bite or cocktail in the Vargas Restaurant and Bar. Wifi is available in Vargas Bar free of charge for 1 hour. To make life easier, flight arrival and departure times are displayed on a FIDS monitor in these areas.The Hotel is located only 400m away from the Melbourne Airport on the corner of Melbourne Drive and Centre Road. Free Airport shuttle transfers are available. Driving distance from Airport to Hotel is only 2 minutes, and the hotel is located 20km from Melbourne Central Business District. Holiday Inn Melbourne Airport offers inclusive guest parking while staying in-house. ... more   less 
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Also Known As:
Holiday Inn Melbourne Airport Hotel Melbourne
Melbourne Holiday Inn

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