Before i left to Melbourne, Victoria i have been reading so much review from Trip Advisor about the hotel. I came with least expectation cos this is my first time in Australia. But the ambience and the experience i had exceeded my expectation especially with the apartment that i have stayed, Somerset on Elizabeth!. From the limo service to the reception staffs to the facilities in the hotels *superb and well-equipped* and the Best of all the best close proximity of all the the shopping outlet, transport..food etc!!..
My pals who stayed with me are very impressed with my choice to stay in here and they are all happy. Thanks so much ya!!

This one of the best locations in the CBD to stay. It's right around the corner from Myers and opposite the big Melbourne Central shopping centre. Close to Chinatown and a short tram ride up the road to Victoria Markets.

The staff seemed really friendly (despite the previous reviews) and were very courteous and helpful. Robyn in particular seemed to go out of her way when I rang a week before our trip and they couldn't find our booking (made through the Entertainment Book). Robyn investigated into this matter and manage to find our booking finally.

Our room was a two bedroom apartment which was very spacious and clean. Fully equipped kitchen so we could cook a couple of meals during our stay. The laundry was adequate and bathrooms fully stocked with soap, shampoo, shower gel, etc.

TV and DVD player in the lounge worked well with our 4year old. Free high speed internet was a bonus as well.

Husband used the gym a couple of times but the pool was just an oversized spa pool. Kid still liked it though.

I would definitely stay here again and would recommend it to all. The price was very reasonable considering it is in the middle of the city.

Shopping as always was fantastic!!

I stayed for a couple of nights whilst on business. I had a large studio which was very well equipped and very clean. The bed was especially comfortable. In room washing machine and ironing facilities were so helpful to refresh the laundry in the middle of a long business trip. Very central for downtown Melbourne's business district.

Perfect location for those who want or need to be in the city. The hotel is serviced by the Skybus which made our arrival and departure really easy.

On check-in my partner and I were really underwhelmed with the welcome. We were basically ignored by one lady, and then checked in by another guy. No "hello" or "welcome" what so ever, it was just "do you have a booking?" and "what name is that under?"

We got to our room and it was OK. Nothing wrong with it, but it didn't really wow us, and it certainly didn't feel homely. We didn't use the cooking facilities, but they seemed more than adequate. The room served its purpose for the stay.

Our room was overlooking the street. There was some noise from the street, and in particular the trams in the mornings, but this didn't bother us and it certainly wasn't loud enough to wake us up.

The only reason I would stay in this hotel again would be because of its location. Across the street is a 24 hr 7/11, which is where you can buy your daily metcards, snackfoods etc.

Checkout was a much better experience than check-in. We had a different guy, can't remember his name, but he was really nice and helpful in organising our transfers to the airport. Overall though, the service was let down by the initial experience upon check-in. First impressions last.