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“Excllent Location” 5 of 5 stars
Review of DoubleTree by Hilton Melbourne - Flinders Street

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DoubleTree by Hilton Melbourne - Flinders Street
4.5 of 5 Hotel   |   270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Citigate Melbourne)   |  
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Ranked #87 of 171 Hotels in Melbourne
Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Excllent Location”
5 of 5 stars Reviewed yesterday NEW

From being greeted at the door , checking in and receiving the yummiest huge cookie on arrival. The staff was always willing to please...breakfast was excellent..buy hey if you choose not to include breakfast this Hotel is surrounded by food in every street. Train Station and trams all situated as you walk out the front reception do everything is at your door...casino walking distance...heaps to do in Melbourne...

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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186 reviews from our community

Traveler rating
    46
    82
    36
    15
    7
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17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Delhi, India
1 review
3 of 5 stars Reviewed 3 days ago NEW

As per Australia Standard, the hotel infrastructure might be great. Did not find it as great as per the other travels i have done. Hotel staff was very nice, friendly and caring. The staff was very courteous and helpful in all regards.

  • Stayed May 2015, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, 2 days ago
Dear Vikas G,

Thank you for choosing to stay at DoubleTree by Hilton Melbourne – Flinders Street. I appreciate you taking the time to post on TripAdvisor.

I am sorry to read that on this occaision the design of the hotel did not quite hit your expectations. Your feedback plays an important part in our process of continually improving and ensuring your next experience with us is great one.

I appreciate your feedback regarding our team and are glad that you were well looked after during your stay.

Thank you again for taking the time to share your experience. I do hope that you will allow us the opportunity to welcome you back on a future visit to DoubleTree by Hilton Melbourne - Flinders Street, where there will always be a warm welcome awaiting your arrival.

Yours sincerely,
Clinton Farley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had our 5th anniversary at the Double Tree and had requested a room overlooking Flinders Street Station. The room was perfectly presented; we received a yummy warm cookie on arrival and a beautiful chocolate dessert. The linens, the towels, the robes, the slippers...super comfy all. The shower was divine! The location was the best for walking, tramming or catching a cab. We didn't indulge in room service, given the location was so good to lots of great eats, but the menu looked super yum. The staff were brilliantly accommodating to any questions or directions we required. It was a perfect stay.

Room Tip: Ask for a room overlooking Flinders Street Station - stunning skyline at sunrise and sunset.
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  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, 2 days ago
Dear Cath D,

Thank you for taking the time to post on TripAdvisor. It is wonderful to read that you enjoyed your recent stay with us at DoubleTree by Hilton Melbourne - Flinders Street.

Firstly, congratulations once again on your 5th anniversary!
I am delighted to read that you enjoyed your time with us, in particular our location, new look and the team service, ensuring your stay was that much more special.

Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to DoubleTree by Hilton Melbourne - Flinders Street in the near future where there will always be a warm welcome awaiting your arrival.

Warm regards,

Clinton Farley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is well located on Flinders St opposite the train station although there was no noise in my room located at the back of the hotel. The staff were very friendly. The foyer decor tries to give an ambience of 'trendy' with an industrial feel. I had a standard queen size room which was very clean. The windows looked out onto other buildings so no view. The bathroom, with a shower (no bath) is small but serviceable decorated in black and white tiles. There is a large TV on the wall opposite the bed. Underneath is a desk with chair. There is also an arm chair in the room. The main criticism of the room is that there is no wardrobe as such only a very narrow open hanging space - much of which was taken up with the 2 white plush gowns they provide. If you are going to be there for a few stays and working in your room then I'd recommend upgrading to a bigger room and one higher up with a view.
The breakfast (which was provided as part of my membership) was a good self serve buffet with fresh fruit, cereals, pastries as well as hot options like eggs, bacon, sausages, hash browns. A friend told me that it's quite expensive so you may want to duck around the corner to Degraves Lane where there are many cafes serving breakfast.

Room Tip: If you want a large room request an upgrade and get a view as well..
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  • Stayed May 2015, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, 3 days ago
Dear SydneySuz,

Thank you for taking the time to post on TripAdvisor. It is wonderful to read that you enjoyed your recent stay with us at DoubleTree by Hilton Melbourne - Flinders Street.
 
I am delighted to hear that you enjoyed your time with us, in particular our location and the modern-funky-chic feel of our recent refurbishment.

Regarding your friends breakfast comment; I am pleased to let you know that we offer both a Breakfast Buffet as well as A La Carte offering. Our A La Carte breakfast commences from just $7.00 which is likely slightly cheaper than what you would find on Degraves lane.
 
Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to DoubleTree by Hilton Melbourne - Flinders Street in the near future where there will always be a warm welcome awaiting your arrival.

Warm regards,

Clinton Farley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
103 reviews 103 reviews
17 hotel reviews
Reviews in 42 cities Reviews in 42 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

we chose this hote as it was within walking distance of our dinner venue and it is indeed in a very good location for walking access to many Melbourne venues. The hotel appears to have been recently refurbished and has a modern quirky feel. We didn't visit bu there is a ground floor bar area that would also be great for meeting before an event or late night drinks. our room was adequately sized and well appointed. A CBD size offering but really nicely done. We didn't have a window which was fine when you are not there for the views! and the CBD map treatment on the window space was interesting. Best of all the room was quiet. We would certainly use this hotel again in similar circumstances. Parking is a block away.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, 3 days ago
Dear Anne B,

Thank you for choosing to stay at DoubleTree by Hilton Melbourne – Flinders Street. I appreciate you taking the time to post on TripAdvisor.

We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience offering.

I am delighted to read that you enjoyed your time with us, in particular our location, recent refurbishment and our quirky designer light box rooms.

Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to DoubleTree by Hilton Melbourne - Flinders Street in the near future where there will always be a warm welcome awaiting your arrival.

Warm regards.
Clinton Farley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
Top Contributor
51 reviews 51 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is my second stay at a Doubletree Hotel, first one was in Izmir Turkey and I am pleased to say this one was far superior.
Beautiful warm and welcoming reception, on a cold Melbourne evening.
Room on the 10th floor was amazingly clean, with the most inviting looking, well made bed.
The Hotel is close to all that Melbourne offers with transport at the front door.
Wish I could have stayed longer.

Stayed May 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, 4 days ago
Dear cookie077,

Thank you for taking the time to post on TripAdvisor. It is wonderful to read that you enjoyed your recent stay with us on the 10th floor and that we exceeded your DoubleTree expectations.

You make a great point with regards to our location. We like to think that the hotel is one of the best located properties in Melbourne CBD, opposite Flinders Street Station, on the free CBD tram route and easily accessible by airport shuttle, taxi, bus and Uber transport options. A perfect position for an inner-city weekend getaway!

We shall look forward to welcoming you back again in the not too distant future where there will always be a very warm welcome waiting.

Warm regards,
Clinton Farley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast, Queensland, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This place had it all, fantastic location, beautiful views from room (if you get the city/river view rooms), close to public transport and private car parking. Very friendly and helpful staff and gourmet welcome cookie on arrival what more could you ask for! Room was comfortable with heavenly bed and modern amenities and appliances, kitchen/restaurant and bar onsite also. Will come back again soon! Helpful traveler tip if you indeed on using a private vehicle park it in 300 Flinders St Secure Parking but beware parking fees throughout the working week.

Stayed May 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, 4 days ago
Dear jessicatheexplorer,

Thanks so much for taking the time out of your travels to post a review regarding your recent stay with us at DoubleTree by Hilton Melbourne - Flinders Street. In this day and age, I appreciate that life can be rather hectic and greatly appreciate the time it takes to provide feedback. We love feedback and it helps us to shape your next stay.

It is absolutely delighting to read that you thoroughly enjoyed your time with us at the hotel and the teams' warm hospitality.

Safe travels and keep on exploring,

Best regards,
Clinton Farley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Melbourne - Flinders Street

Address: 270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Citigate Melbourne)
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#77 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — DoubleTree by Hilton Melbourne - Flinders Street 4.5*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of Melbourne's dynamic city centre, DoubleTree by Hilton Melbourne - Flinders Street directly overlooks iconic Flinders Street Station. This 180 room hotel is within easy walking distance of many corporate offices, famous Melbourne laneways, the vibrant arts and entertainment district that spans Federation Square and Southbank, and a huge variety of the city's best restaurants, bars, cafes, and shops. A multi-million dollar refurbishment of the entire hotel is nearly complete. The result is a design-driven upscale hotel filled with new furnishing and boutique touches inspired by Flinders Street Station and the grand age of train travel, executed in a contemporary and warm way. Guests can socialise at the lobby bar and enjoy breakfast, lunch or dinner at the ground floor restaurant. Room service is available 24-hours a day. When it is time to energise, guests can do so in the 24-hour fitness centre, or if it is time to work there are three meeting rooms and a complimentary 24-hour business centre. Stylish, modern and spacious, every refurbished guest rooms offers WiFi (fee applies), a flat-screen HDTV and a desk with ergonomic chair. Refresh with a selection of luxurious amenities in the contemporary bathroom and enjoy a restful night's sleep in the plush Sweet Dreams(R) by DoubleTree bed. All of this is just 22km from Melbourne's Tullamarine International Airport. ... more   less 
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Also Known As:
Citigate Melbourne Hotel Melbourne
Citigate Hotel Melbourne
Melbourne Citigate Hotel

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