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“Loved every minute of it! ” 5 of 5 stars
Review of DoubleTree by Hilton Melbourne - Flinders Street

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DoubleTree by Hilton Melbourne - Flinders Street
4.5 of 5 Hotel   |   270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Citigate Melbourne)   |  
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Ranked #88 of 172 Hotels in Melbourne
Gold Coast, Queensland, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Loved every minute of it! ”
5 of 5 stars Reviewed 3 days ago NEW

This place had it all, fantastic location, beautiful views from room (if you get the city/river view rooms), close to public transport and private car parking. Very friendly and helpful staff and gourmet welcome cookie on arrival what more could you ask for! Room was comfortable with heavenly bed and modern amenities and appliances, kitchen/restaurant and bar onsite also. Will come back again soon! Helpful traveler tip if you indeed on using a private vehicle park it in 300 Flinders St Secure Parking but beware parking fees throughout the working week.

Stayed May 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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180 reviews from our community

Traveler rating
    43
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    35
    15
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17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have stayed in this hotel on and off for the last ten years under it's previous incarnations (even reviewed it!) but the makeover by Hilton is pretty amazing. The cold dull lifeless worn rooms are gone replaced with real warmth. The foyer likewise.

This hotel is in a great position, so this makeover really makes it a winner if you get a reasonable price.

One downside to note is that in a standard room your view is generally one metre to the building next door. If view is important upgrade to the front of the hotel (these rooms have a spiffy view of the station, though be aware they are noisier).

  • Stayed May 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The trendy raw grey cement & wood deco greets you as you enter the lobby. Great location for business travellers as it is close to the CBD and near shopping and dining places should you wish to squeeze in some city retail and dining therapy! Rooms are great sizes but some rooms are windowless. Nevertheless the location and great service more than makes up for the miss. Plus they have the latest range of Crabtree & Evelyn toiletries for you to pamper yourself after a long business day out.

Stayed May 2015, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halberstadt, Germany
Top Contributor
182 reviews 182 reviews
49 hotel reviews
Reviews in 83 cities Reviews in 83 cities
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Spanking new, everything in order, great decor and interior. Really nice. I was also treated well as a Hilton Member, although they forgot to tell me, that internet was included in my room rate.

Would come again!

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, 6 days ago
Dear legrandviper,

Thank you for choosing to stay at DoubleTree by Hilton Melbourne – Flinders Street. I appreciate you taking the time to post on TripAdvisor.

We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience offering and it is wonderful to read that you thoroughly enjoyed your experience with us. I appreciate your note regarding the explanation of Hilton HHonors member internet access benefits and will address this with my Front Office Manager. I am pleased to advise that from 1st August 2015 all Hilton HHonors members will receive complimentary WiFi when booking direct.

Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to DoubleTree by Hilton Melbourne - Flinders Street in the near future where there will always be a warm welcome awaiting your arrival.

Kind regards,

Clinton Farley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greater Melbourne, Australia
1 review
5 of 5 stars Reviewed 1 week ago NEW

On arrival we were greeted warmly by friendly staff who ensured that the checking in process was easy and quick. We found our rooms to be well furnished / decorated, clean and quite even with the city at our doorstep. It was so convenient being located so close to the center of Melbourne with all of the attractions being so close by. After a good nights sleep we ventured to the restaurant on the ground floor for a magnifisant breakfast with a great variety of foods - both cooked and fresh. Overall the experience was what one expects from a hotel in the Hilton chain - it was a great experience and we look forward to staying again.

  • Stayed May 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, 6 days ago
Dear Marc C,

Thank you for choosing to stay at DoubleTree by Hilton Melbourne – Flinders Street. I appreciate you taking the time to post on TripAdvisor.

We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience offering.

I am delighted to read that you thoroughly enjoyed your time with us, in particular our well appointed rooms and "Wake Up" by DoubleTree buffet breakfast offering.

Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to DoubleTree by Hilton Melbourne - Flinders Street in the near future where there will always be a warm welcome awaiting your arrival.

Best regards,
Clinton Farley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 1 week ago

This hotel is probably located in the best position in Melbourne, directly across the road from Flinders St Station, 100 m from Degraves St, Federation Square and South Bank. The character of the hotel is great and the staff were very good.
The room was as expected, clean and comfortable.
Overall this is a great value for money hotel and I recommend it highly for anyone visiting Melbourne.
Loved the cookie on arrival.

Room Tip: Obviously the front of the hotel has the best rooms, as they overlook Flinders St Station.
See more room tips
  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, 1 week ago
Dear Sagyone,

Thank you for choosing to stay at DoubleTree by Hilton Melbourne – Flinders Street. I appreciate you taking the time to post on TripAdvisor.

I am delighted to read that you enjoyed your time with us, in particular our location, recent refurbishment and our team level of service for which we strive to offer only but 100%.

Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to DoubleTree by Hilton Melbourne - Flinders Street in the near future where there will always be a warm welcome awaiting your arrival.

Kind regards,

Clinton Farley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Western Australia, Australia
1 review
4 of 5 stars Reviewed 1 week ago

This is a very good hotel in the best location on Flinders Street. Very clean rooms at an average size. Warm cookies on arrival were great - lovely welcome touch! :) Cons - The room phone was not working, and was not repaired after reporting (that's okay, we didnt really use the room phone anyway). Loud music from the ?next room on one night, also nothing was done when we called front desk - using our own mobile phone! :( Maybe staff can be a bit more attentive...? Other than that, I will stay again for the clean rooms, location and reasonable rates.

  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, 1 week ago
Dear Thameiyanthi,

Thank you for choosing to stay at DoubleTree by Hilton Melbourne – Flinders Street. I appreciate you taking the time to post on TripAdvisor.

We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience offering.

I am delighted to read that you enjoyed your time with us, in particular recent refurbishment and our signature warm welcome. I appreciate your feedback regarding your in room telephone and sincerely apologise for this not being addressed while in residence.

Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to DoubleTree by Hilton Melbourne - Flinders Street in the near future where there will always be a warm welcome awaiting your arrival.

Kind regards,

Clinton Farley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Melbourne - Flinders Street

Address: 270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Citigate Melbourne)
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#78 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — DoubleTree by Hilton Melbourne - Flinders Street 4.5*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of Melbourne's dynamic city centre, DoubleTree by Hilton Melbourne - Flinders Street directly overlooks iconic Flinders Street Station. This 180 room hotel is within easy walking distance of many corporate offices, famous Melbourne laneways, the vibrant arts and entertainment district that spans Federation Square and Southbank, and a huge variety of the city's best restaurants, bars, cafes, and shops. A multi-million dollar refurbishment of the entire hotel is nearly complete. The result is a design-driven upscale hotel filled with new furnishing and boutique touches inspired by Flinders Street Station and the grand age of train travel, executed in a contemporary and warm way. Guests can socialise at the lobby bar and enjoy breakfast, lunch or dinner at the ground floor restaurant. Room service is available 24-hours a day. When it is time to energise, guests can do so in the 24-hour fitness centre, or if it is time to work there are three meeting rooms and a complimentary 24-hour business centre. Stylish, modern and spacious, every refurbished guest rooms offers WiFi (fee applies), a flat-screen HDTV and a desk with ergonomic chair. Refresh with a selection of luxurious amenities in the contemporary bathroom and enjoy a restful night's sleep in the plush Sweet Dreams(R) by DoubleTree bed. All of this is just 22km from Melbourne's Tullamarine International Airport. ... more   less 
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Also Known As:
Citigate Melbourne Hotel Melbourne
Citigate Hotel Melbourne
Melbourne Citigate Hotel

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