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“3 stars for quality, 4th star for the location” 4 of 5 stars
Review of DoubleTree by Hilton Melbourne - Flinders Street

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DoubleTree by Hilton Melbourne - Flinders Street
4.5 of 5 Hotel   |   270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Citigate Melbourne)   |  
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Ranked #93 of 172 Hotels in Melbourne
OKC, OK
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“3 stars for quality, 4th star for the location”
4 of 5 stars Reviewed yesterday NEW via mobile

Not the best DoubleTree we have stayed in. There are several little things that leave a bit of a bad taste in my mouth: the carpet was spotted and pilled, the bed is on casters making it easy to catch your toes, there is no closet, the room feels narrow, the toilet was left running until we removed the panel and manually stopped the tank, the sink basin never fully empties so there is always toothpaste/soap/whiskers left in it, and the front desk isn't super helpful. None of these things altogether is awful but feels more significant when traveling with very young children. I didn't really trust them crawling on the carpet trying to scratch up dried food. There is also no bathtub, another minus for kids. And the cookie upon check-in tasted like soap.

The positives: outstanding location! It's near heaps of stores, food, and many Melbourne attractions. Quick walking distance to Flinders Street Station, Fed Square, Botanic Gardens, several museums, St. Paul's Cathedral, and more. It's also quite easy to catch the free tram.

I don't recommend it for families with young children or babies. If I was traveling alone or only with my spouse, we would happily stay again and deal with the minor bumps.

Stayed April 2015, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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154 reviews from our community

Traveler rating
    35
    64
    35
    13
    7
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16
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Portuguese first
  • Swedish first
  • Any
English first
Bondi, Australia
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Nice location for a business hotel, across from Flinders Street Station and next door to Fitness First gym. Check in and receive a warm chocolate cookie.
Negative - there is no where to park a car to off load upon arrival. The closest car park is nearly 2 blocks away.
I also sent 2 emails to the hotel in regards to lost property, however upon promises to return with their findings was never followed up (twice).

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, 2 days ago
Dear Raangi,

Thank you for choosing to stay at DoubleTree by Hilton Melbourne – Flinders Street. I appreciate you taking the time to post on TripAdvisor.

I am sincerely sorry to read that you have experienced problems with locating your lost and found, usually this is a fairly simple process for which I apologise. As your TripAdvisor profile does not contain your full name details to assist with identification, can I request that you please contact the hotel and speak with the assistant manager on duty. We want to make sure that any lost and found is returned to you in a timely manner.

Your feedback plays an important part in our process of continually improving and ensuring your next experience with us is great one.

Thank you again for taking the time to share your experience. I do hope that you will allow us the opportunity to welcome you back on a future visit to DoubleTree by Hilton Melbourne - Flinders Street, where there will always be a warm welcome awaiting your arrival.

Sincerely,
Clinton Farley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Waikato, New Zealand
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Loved the location of this place, beds so comfy and concierge staff helpful azzzz, would of been good to have a microwave in room but above all great place to stay, had a room looking out towards the railway station which was nice, everymorning i loved to ppl watch

Room Tip: the higher the better, i reakon anything over the 6th floor and you can see the river
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, 2 days ago
Dear Lynny H,

Thank you for choosing to stay at DoubleTree by Hilton Melbourne – Flinders Street. I appreciate you taking the time to post on TripAdvisor.

We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience offering.

I am delighted to read that you enjoyed your time with us, in particular our location and our Concierge team level of service for which we strive to offer only but 100%.

Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to DoubleTree by Hilton Melbourne - Flinders Street in the near future where there will always be a warm welcome awaiting your arrival.

King regards,

Clinton Farley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
1 review
4 of 5 stars Reviewed 5 days ago NEW

Was a great stay, great location... just don't book 2 rooms at once.. they mess it up and get the other person to barge into your room at 6 in the morning while you're sleeping. Glad I don't sleep in the nude!

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, 4 days ago
Dear Alexadre E,

Thank you for taking the time to post on TripAdvisor. It is wonderful to read that you enjoyed your recent stay with us at DoubleTree by Hilton Melbourne - Flinders Street.

I am delighted to read that you enjoyed your time with us, in particular our location. I do apologise that your second booking under the same name was checked in to your already occupied room. Please be assured that I have addressed this with my Front Office Manager following your feedback submitted via our internal channels.

Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to DoubleTree by Hilton Melbourne - Flinders Street in the near future where there will always be a warm welcome awaiting your arrival.

Kind regards,

Clinton Farley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I am in town for business, this hotel is dead center of the CBD! walking distance to great attractions, restaurants, transportation (Free CBD trolleys to get you everywhere) across the street from the train station, close to all the sporting venues. The room was good, usual downtown small (250-300 square feet guessing) staff was good, overall nice experience. Nope, won't disappoint the few of you that watch my reviews... NO ice machine, room service only, or I just picked it up each night as I came in. You will not be sorry if the price isn't a problem.

Room Tip: I Had room 602, GREAT View! Guessing all on the train station side is great,
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  • Stayed April 2015, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, 4 days ago
Dear David M,

Thank you for taking the time to post on TripAdvisor. It is wonderful to read that you enjoyed your recent stay with us at DoubleTree by Hilton Melbourne - Flinders Street.

I am delighted to read that you enjoyed your time with us, in particular our location and new look recently refurbished rooms and public areas.

Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to DoubleTree by Hilton Melbourne - Flinders Street in the near future where there will always be a warm welcome awaiting your arrival.

Kind regards,

Clinton Farley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a 2 night stay her during the school holidays after the Easter break and we loved it. The buffet breakfast is really terrific at only $30 if paying for an extra guest, and the dinner at night was first class. We enjoyed a King bed room which was most comfortable without it being 2 single mattresses joined together! Just a short walk to the Bourke St Mall. Oh, and the warm choc chip and hazelnut cookie on arrival is delicious. Staff were very friendly and helpful.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, 1 week ago
Dear Hewjo,

Thank you for choosing to stay at DoubleTree by Hilton Melbourne – Flinders Street. I appreciate you taking the time to post on TripAdvisor.

We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience offering.

I am delighted to read that you enjoyed your time with us, in particular our location and food offering at breakfast.

Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to DoubleTree by Hilton Melbourne - Flinders Street in the near future where there will always be a warm welcome awaiting your arrival.

Kind regards,

Clinton Farley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, United States
1 review
5 of 5 stars Reviewed 1 week ago

My hotel was walking distance to everything. Room was great. Staff was great. I decided to stay one more day on the spur of the moment, and the manager on duty helped me out immediately. I was even able to stay in the same room!

  • Stayed April 2015, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, 1 week ago
Dear Carol Q,

Thank you for taking the time to post on TripAdvisor. It is wonderful to hear that you enjoyed your recent stay with us at DoubleTree by Hilton Melbourne - Flinders Street.

I am delighted to read that you enjoyed your time with us, in particular the attention provided by my Assistant Manager on Duty assisting you extend your visit.

Thank you again for taking the time to share your experience. The team and I truly look forward to once again welcoming you back to DoubleTree by Hilton Melbourne - Flinders Street in the near future where there will always be a warm welcome awaiting your arrival.

Kind regards,

Clinton Farley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Melbourne - Flinders Street

Address: 270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Citigate Melbourne)
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#77 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — DoubleTree by Hilton Melbourne - Flinders Street 4.5*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of Melbourne's dynamic city centre, DoubleTree by Hilton Melbourne - Flinders Street directly overlooks iconic Flinders Street Station. This 180 room hotel is within easy walking distance of many corporate offices, famous Melbourne laneways, the vibrant arts and entertainment district that spans Federation Square and Southbank, and a huge variety of the city's best restaurants, bars, cafes, and shops. A multi-million dollar refurbishment of the entire hotel is nearly complete. The result is a design-driven upscale hotel filled with new furnishing and boutique touches inspired by Flinders Street Station and the grand age of train travel, executed in a contemporary and warm way. Guests can socialise at the lobby bar and enjoy breakfast, lunch or dinner at the ground floor restaurant. Room service is available 24-hours a day. When it is time to energise, guests can do so in the 24-hour fitness centre, or if it is time to work there are three meeting rooms and a complimentary 24-hour business centre. Stylish, modern and spacious, every refurbished guest rooms offers WiFi (fee applies), a flat-screen HDTV and a desk with ergonomic chair. Refresh with a selection of luxurious amenities in the contemporary bathroom and enjoy a restful night's sleep in the plush Sweet Dreams(R) by DoubleTree bed. All of this is just 22km from Melbourne's Tullamarine International Airport. ... more   less 
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Also Known As:
Citigate Melbourne Hotel Melbourne
Citigate Hotel Melbourne
Melbourne Citigate Hotel

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