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“Is this hotel finished...?” 3 of 5 stars
Review of DoubleTree by Hilton Melbourne - Flinders Street

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DoubleTree by Hilton Melbourne - Flinders Street
4.0 of 5 Hotel   |   270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Citigate Melbourne)   |  
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Ranked #86 of 171 Hotels in Melbourne
The Hague
Top Contributor
97 reviews 97 reviews
47 hotel reviews
Reviews in 56 cities Reviews in 56 cities
71 helpful votes 71 helpful votes
“Is this hotel finished...?”
3 of 5 stars Reviewed yesterday NEW

Somehow, this hotel appears to be in the middle of construction. This may be due to the industrial / basic design - which you like or not, I was in the latter categorie - but take for example the breakfast room: it's like they put a few tables and chairs in a room, just as a temporary measure. Staff is overall reasonably friendly but some appeared very stressed (busiest week of the year with all sorts of events going on, admitted). No restaurant, just room service. Expensive, mediocre Internet (management: please, it's 2015!). Not exactly at the most attractive spot in Melbourne; lots of fast food joints around and the street is very busy. All in all this is a reasonable hotel, but with some drawbacks. Not exactly the class you would expect from Double Tree / Hilton.

Room Tip: Watch out for rooms that have a windows adjacent to the outside ventilators: they are very noisy.
See more room tips
  • Stayed January 2015, traveled on business
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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42 reviews from our community

Traveler rating
    9
    22
    8
    2
    1
See reviews for
8
18
1
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Melbourne, Australia
1 review
4 of 5 stars Reviewed 2 days ago NEW

Generally very good in all respects and lived up to expectations. Was disappointed in being given only one "cookie" for two guests, and with the absence of shower gel for the room price. Although the rooms are compact, everything is provided (except as above).

  • Stayed January 2015, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel is found in a great location, right in the middle of the CBD. And despite the hardships of being under construction, the staff did their best to be helpful and friendly. The room is also modern and clean and well equipped. However, I have a hard time recommending this hotel (especially business travelers) for one reason: unreliable and confusing wifi internet. If you're anything like me, you often need to connect after-hours and this was extremely difficult. Here are my gripes:

1. There is no official policy nor guidance on connecting. You'll randomly receive a page asking for an Access Code that can't be found anywhere except calling the front desk. Perhaps the DoubleTree could consider issuing each guest their own Access Code upon check-in?

2. The Access Codes expire after an hour. And you can try calling down to reception and asking for a new one, which isn't a big deal. But here's the worst part:

3. A 24-hour Access Code was quoted as $30 AUD! Unreal. I will not be staying at this hotel again.

Which is a shame because once they finish construction I think it will be a nice hotel.

Stayed January 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubbo, Australia
Top Contributor
115 reviews 115 reviews
19 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Close to flinders street station and very well located, clean and comfortable. Staff were friendly and helpful. Rooms clean and comfortable would stay here again when in Melbourne as easy to get around from there

Stayed January 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worthing, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Nice modern hotel directly opposite Flinders Street Station and thus very convenient for Melbourne CBD. Service was good and the buffet breakfast was very nice and good value for Melbourne. Room was well equipped and comfortable but rather noisy in the early hours due to a generator sited outside the back of the hotel directly below my room. Otherwise no issues and would consider staying at this hotel again as it is in the heart of the city.

Stayed January 2015, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, 5 days ago
Dear Grant W,

Many thanks for taking the time to post on TripAdvisor. It is pleasing to read that you enjoyed your stay with us in the heart of Melbourne's CBD.

We shall look forward to welcoming you back on a future visit to Melbourne.

Kind regards,

Clinton Farley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

I could undstand it's peak season around Christmas period & the hotel has just changed name with new system etc etc.... however it took us almost an hour to check in, mind you there was no queque at all.
As a matter of fact my travel agent booked 2 rooms with twin beds & 1 room with double bed 3 months beforehand. Eventually, after so much time waiting & requesting, we were given 1 room with twin beds & the rooms were of different floors.
Having experienced long hours of checking-in, I called the customer service asking how long would it take to check out, the gentleman sounded quite impatient & did not reply professionally.
In addition, the cleaning team was a bit slack, & they did not put away used cups, nor did they replace items properly & even left our beds untouched one day.
I consider all this poor services but I must admit the hotel is centrally located, very convenient to travel to anywhere & the concierge was excellent in suggesting dining places.

Room Tip: dont choose the lower levels, no views at all
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  • Stayed December 2014, traveled with family
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, 5 days ago
Dear shchup,

Thank you for taking the time to post feedback on TripAdvisor. I certainly appreciate your feedback as this continues to assist us in improving our overall hotel facilities and service offering. At the end of the day, ensuring that you experience a warm and welcoming stay is our focus.

It appears that we fell short on this visit and I am sorry to read this. To enable me to look further into your feedback I will contact you via a direct message.

With regards to your delayed check-in, I would like to confirm that our usual check-in is 3:00pm and check-out 12:00 noon. I do apologise for the delay that you experienced on this occasion, we do try to provide an earlier check-in where possible however at times due to occupancy this is not possible.

Please accept my sincere apologies for you room not being serviced on one of the days during your stay, rest assured that I have addressed this with my Executive Housekeeper who joins me in apologising and again we will look further into this once we have obtained your booking details.

shchup, it would appear that the above matters may not have been bought to our attention during your stay with us. It is certainly our goal to ensure that each and every guest leaves the hotel fully satisfied with their stay and to make right any situations that haven’t hit the mark.

I do hope that you will allow us the opportunity to welcome you back in the future to ensure your next stay is an even more memorable visit to Melbourne’s CBD.

Kind regards,

Clinton Farley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Queensland, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Always a good place to stay and the staff are always very accommodating. directly across from flinders st station, the old Citigate/new Doubletree is very convenient. the renovations being undertake were an inconvenience however that was a minor distraction. I always prefer to pay the little bit more for the larger room and the view over the Yarra. Request to get up a little higher for less street noise and better views

  • Stayed January 2015, traveled on business
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, 5 days ago
Dear Dale C,

We appreciate your ongoing loyalty to DoubleTree by Hilton Melbourne - Flinders Street and thank you for choosing to stay with us upon your regular visits to Melbourne.

I am pleased to read that you enjoyed your recent stay with us; we look forward to welcoming you back again shortly where we will always have a warm welcome waiting.

Kind regards,

Clinton Farley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Melbourne - Flinders Street

Address: 270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Citigate Melbourne)
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#65 Business Hotel in Melbourne
#73 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton Melbourne - Flinders Street 4*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of Melbourne's dynamic city centre, DoubleTree by Hilton Melbourne - Flinders Street directly overlooks iconic Flinders Street Station. This 180 room hotel is within easy walking distance of many corporate offices, famous Melbourne laneways, the vibrant arts and entertainment district that spans Federation Square and Southbank, and a huge variety of the city's best restaurants, bars, cafes, and shops. A multi-million dollar refurbishment of the entire hotel is nearly complete. The result is a design-driven upscale hotel filled with new furnishing and boutique touches inspired by Flinders Street Station and the grand age of train travel, executed in a contemporary and warm way. Guests can socialise at the lobby bar and enjoy breakfast, lunch or dinner at the ground floor restaurant. Room service is available 24-hours a day. When it is time to energise, guests can do so in the 24-hour fitness centre, or if it is time to work there are three meeting rooms and a complimentary 24-hour business centre. Stylish, modern and spacious, every refurbished guest rooms offers WiFi (fee applies), a flat-screen HDTV and a desk with ergonomic chair. Refresh with a selection of luxurious amenities in the contemporary bathroom and enjoy a restful night's sleep in the plush Sweet Dreams(R) by DoubleTree bed. All of this is just 22km from Melbourne's Tullamarine International Airport. ... more   less 
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Also Known As:
Citigate Melbourne Hotel Melbourne
Citigate Hotel Melbourne
Melbourne Citigate Hotel

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