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“Great position for short stay in Melbourne” 4 of 5 stars
Review of DoubleTree by Hilton Melbourne - Flinders Street

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DoubleTree by Hilton Melbourne - Flinders Street
4.0 of 5 Hotel   |   270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Citigate Melbourne)   |  
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Ranked #116 of 171 Hotels in Melbourne
Brisbane
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Great position for short stay in Melbourne”
4 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at the Double Tree managed by Hilton for a few days in December. The hotel has changed hands and is having a major refurbishment. The refurb is nearly completed now. We had a great view of Flinders Street Station, Fed Square, and South Bank. 5 mins walk for a pizza at Fed Square or to walk to South Bank. The restaurant was not open so cannot comment on the food. Check in staff were friendly and efficient. Would recommend as a hotel in a good position.

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  • Stayed December 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, yesterday
Dear anne_qld,

Thank you for choosing to stay at DoubleTree by Hilton Melbourne - Flinders Street; it was a pleasure to host you while visiting Melbourne.

It is pleasing to read that you enjoyed the convenience of the hotels location here in Melbourne, in particular the ease of access to Flinders Street Station, Fed Square, and South Bank.

I am pleased to confirm that our internal hotel refurbishment works are now on the whole complete with just a couple of small minor details to finish off prior to launching our new restaurant mid-January.

Thank you for making special mention of our front desk team being “friendly and efficient”, we have been working hard to ensure all team members are trained up to the standards that you would expect from a DoubleTree by Hilton hotel.

We look forward to welcoming you back to the hotel again soon where there will always be a warm welcome waiting.

Sincerely,

Clinton Farley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4 reviews from our community

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Sydney
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Recently stayed one night. Walked into hotel lobby and it was still a construction zone. Assured by staff that lobby would be completed in the coming days. Good size beautifully appointed modern rooms. No outlook but given hotels position it didn't matter- was hardly in the room. Breakfast was awful in terms of cooking skill but given it was a temporary set up in what appeared to be a conference room will forgive them- maybe same chefs from former establishment. Otherwise staff were super friendly and would definitely stay there for future trips to Melbourne.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, yesterday
Dear sessana,

Thank you for choosing to stay at DoubleTree by Hilton Melbourne - Flinders Street, it was a pleasure to host you while visiting Melbourne.

I am pleased to confirm that our internal hotel refurbishment works are now on the whole complete with just a couple of small minor details to finish off prior to launching our new restaurant mid-January. We are delighted with how the hotel has come out following the multi-million dollar refurbishment and are pleased that you too enjoyed the beautifully appointed modern accommodation rooms.

As you have noted, we are currently offering a reduced breakfast buffet both in price and offering until we relocate into the new restaurant. The price for this reduced breakfast offering being $20, providing a selection of hot buffet and cold continental breakfast items.

We look forward to welcoming you back to the hotel again soon where there will always be a warm welcome waiting.

Sincerely,

Clinton Farley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 2 days ago NEW

At the time of our stay, the hotel was undergoing refurbishment. However, there were no noticeable noise disturbances. Being in the city, it was surprisingly quiet at night which allowed us to get a good night's sleep. Our room was clean and room service attended to our room promptly every day. The staff were polite and when we called down to reception regarding one of our neighbour's alarm going off for 10 minutes, they dealt with it promptly.

We did not try the breakfast, which incurs extra cost, as it was being refurbished. The hotel is located very conveniently to the metro and train station as well as various popular restaurants so this was not a big deal to us at all.

Would consider staying at this hotel again and would recommend it to friends and family.

  • Stayed November 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, yesterday
Dear lucy l,

Many thanks for taking the time to review your recent stay. It is great to hear that you enjoyed a peaceful night’s sleep and found the location of the hotel perfect for your visit to Melbourne. We like to think that our location is among one of the best spots in Melbourne’s CBD, being so handy to the extensive public transport network including Trams and Trains, shuttle services and taxis.

I am sorry that you didn’t get to experience our brand new restaurant, we are excited that this will be opening mid-January and look forward to sharing this modern, city food trending inspired menu with you on your next visit.

We look forward to welcoming you back to the hotel again soon where there will always be a warm welcome waiting.

Sincerely,

Clinton Farley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Top Contributor
68 reviews 68 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had a fantastic stay at this new refurbished Hilton property, will definitely return if I'm back in Melbourne.
Parts of the restaurant & bar were still under refurbishment during my stay but the Manager at the reception Tye was very welcoming and forthcoming and tried to accommodate every need I had.
Rooms are very modern and beds very comfortable, breakfast was improvised and served in a meeting room but still very enjoyable.
Can't wait to return and enjoy all aspects of the hotel once the refurb is completed!

Stayed December 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CF-MELFS, General Manager at DoubleTree by Hilton Melbourne - Flinders Street, responded to this review, 2 days ago
Dear VaciAVaci,

Thank you for taking the time to post on TripAdvisor, it is wonderful to read that you thoroughly enjoyed your time with us and look forward to returning on a future visit.

I appreciate your comments regarding Assistant Manager Tye. It is always a delight receiving personal recognition of a team member, I will be sure to share this with him.

As you have rightly noted, we are in the final stages of launching our new restaurant which will open mid- January. We are extremely excited and pleased with how the hotel is looking and can’t wait to have this new restaurant operational which will complete the full hotel refurbishment.

We look forward to welcoming you back to the hotel again soon where there will always be a warm welcome waiting.

Sincerely,

Clinton Farley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Melbourne - Flinders Street

Address: 270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Citigate Melbourne)
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#93 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton Melbourne - Flinders Street 4*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of Melbourne's dynamic city centre, DoubleTree by Hilton Melbourne - Flinders Street directly overlooks iconic Flinders Street Station. This 180 room hotel is within easy walking distance of many corporate offices, famous Melbourne laneways, the vibrant arts and entertainment district that spans Federation Square and Southbank, and a huge variety of the city's best restaurants, bars, cafes, and shops. A multi-million dollar refurbishment of the entire hotel is nearly complete. The result is a design-driven upscale hotel filled with new furnishing and boutique touches inspired by Flinders Street Station and the grand age of train travel, executed in a contemporary and warm way. Guests can socialise at the lobby bar and enjoy breakfast, lunch or dinner at the ground floor restaurant. Room service is available 24-hours a day. When it is time to energise, guests can do so in the 24-hour fitness centre, or if it is time to work there are three meeting rooms and a complimentary 24-hour business centre. Stylish, modern and spacious, every refurbished guest rooms offers WiFi (fee applies), a flat-screen HDTV and a desk with ergonomic chair. Refresh with a selection of luxurious amenities in the contemporary bathroom and enjoy a restful night's sleep in the plush Sweet Dreams(R) by DoubleTree bed. All of this is just 22km from Melbourne's Tullamarine International Airport. ... more   less 
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Also Known As:
Citigate Melbourne Hotel Melbourne
Citigate Hotel Melbourne
Melbourne Citigate Hotel

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