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“Dark, miserable room” 2 of 5 stars
Review of Citigate Melbourne

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Citigate Melbourne
4.5 of 5 Hotel   |   270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Ramada Melbourne)   |  
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Hotel amenities
Ranked #79 of 172 hotels in Melbourne
Salisbury, United Kingdom
Top Contributor
55 reviews 55 reviews
9 hotel reviews
Reviews in 29 cities Reviews in 29 cities
19 helpful votes 19 helpful votes
“Dark, miserable room”
2 of 5 stars Reviewed October 7, 2013

The room did not have a window. Or rather it did but it had been blacked out. Consequently there was no way of opening the window for fresh air, the room had to have the lights on permanently and, until you left the hotel you had no idea of what the weather was like. It was clean and a nice size. The water pressure was so low it took about 20 mins to fill the bath.

Room Tip: Check if your room has a window! (And that it is not blacked out).
See more room tips
  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristian L, General Manager at Citigate Melbourne, responded to this review, October 31, 2013
Thank you for your comments. I am sorry to hear that you did not enjoy your room and would like to suggest a Cityview room for your future stays. The Cityview rooms are over looking the iconic Flinders street station and Southbank and are filled with natural light. We look forward to welcoming you back to the hotel soon.

Regards

Kristian Lindhe
General Manager
Citigate Melbourne
Kristian.lindhe@accor.com
0403504551
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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Adelaide, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 5, 2013

A very clean, well-located hotel with superb service. From the moment we arrived we were greeted with warm and friendly smiles. The staff could not have been more helpful. We initially chose this hotel on price and quickly realised that we had chosen well. The rooms were very clean and confortable. Great location and close to many food outlets, shopping and tourist attractions. The breakfasts were excellent and we enjoyed the banter we had with the chief who, on the second day remembered how we liked our eggs! The dinner we had at the first night was also first rate and resaonably priced. We will most definitely stay here again.

Room Tip: We had a room that looked over the CBD. Loved the lights at night. I think the front view looking to...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristian L, General Manager at Citigate Melbourne, responded to this review, October 31, 2013
Thank you for posting your review on Trip Advisor , I was thrilled to read you enjoyed your stay with us. We pride ourselves on providing a high level of customer service and so we certainly appreciate your feedback. We look forward to welcoming you back in the near future.

Regards

Kristian Lindhe
General Manager
Citigate Melbourne
Kristian.lindhe@accor.com
0403504551
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mackay, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 2, 2013 via mobile

Great service! Great location! Very clean and lovely smell. The bed was comfy. Room is a good size. Will definitely stay here again!! Close to everything train station. Plenty of food choices close by. Coles just around the corner.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristian L, General Manager at Citigate Melbourne, responded to this review, November 6, 2013
Thank you for your kind words.

We are delighted to hear that your stay surpassed your expectations and we hope that we will have the opportunity to welcome you back in the near future.

Kristian Lindhe
General Manager
Citigate Melbourne
h8782-gm@accor.com
0403504551
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Top Contributor
58 reviews 58 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 28, 2013

Stayed here for 4 nights on our visit to Melbourne. Hotel is right in the middle of everything. It is beside the train station, federation square, tram stop. Perfect. Hotel is pleasant in appearance, staff friendly and helpful with city news. Room was at the back of the hotel. Bit of noise at 3pm from someone moving a lot of metal. Not a big deal really. Bed very comfy and room was cleaned daily and all toiletries replaced. Iron, ironing board, hair dryer and tea and coffee all the room.
Would definitely recommend this hotel for city visit.

Room Tip: Rooms high up on the front over look the river. Beautiful views.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Australia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 28, 2013

I stayed for two nights with my Mum and booked a very good deal through the website directly. The room was was small, but it's all we needed. The beds were comfy, television a good size and everything was clean and contemporary.

The only downside is the shower over the bath. It's very high to step in to and out of and wasn't really comfortable. It's the only thing that stopped me from giving a 5 star review. The pressure and temperature were great though.

The staff were brilliant and very helpful, and we got a very good deal on breakfast (which itself was fantastic).

We didn't have a view, but we didn't want or need one. We were in the city to explore and do an encounter at the zoo, not sit in our room and look out the window. I will never understand why people complain about not having a view in the middle of the CBD, particularly when the room it's not advertised as a having one. As is the norm for hotels in big cities, our room looked right in to the office next door. So we closed the blinds, and that didn't worry us as we were usually only in the room at night anyway.

We requested a higher and quieter room, and I will be honest in saying I did not hear a thing at all, which was surprising considering the location on Flinders Street. There were cafes, shops and and a supermarket around the corner, trains opposite and trams everywhere. We couldn't have stayed anywhere better.

I would definitely stay here again.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Citigate Melbourne

Also Known As:
Citigate Melbourne Hotel
Citigate Melbourne Hotel Melbourne
Citigate Hotel Melbourne
Melbourne Citigate Hotel
Address: 270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Ramada Melbourne)
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#63 Family Hotel in Melbourne
#68 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Citigate Melbourne 4.5*
Official Description (provided by the hotel):
Citigate Melbourne offers contemporary accommodation positioned opposite Flinders Street Station. The hotel is close to all the major sporting, fashion, entertainment and dining precincts within Melbourne. Citigate Melbourne features contemporary guest rooms with many offering breathtaking views of the Yarra River and Southbank. Guests can also enjoy a casual drink or meal in the relaxed environment of the Lobby Bar, keep healthy in the gymnasium, or surf the internet with free WiFi in the lobby and business centre. ... more   less 
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