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“Pleasant staff, convenient location” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Melbourne - Flinders Street

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DoubleTree by Hilton Hotel Melbourne - Flinders Street
4.0 of 5 Hotel   |   270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Citigate Melbourne)   |  
Hotel amenities
Ranked #76 of 171 Hotels in Melbourne
Brisbane, Australia
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
“Pleasant staff, convenient location”
4 of 5 stars Reviewed April 24, 2013

Stayed at the Citigate for 6 nights. Picked it for proximity to the Flinders St Railway Station as we had to go down to Frankston for a day. Room was reasonably clean but best feature was the friendliness of the staff. WE stayed on the 5th floor about half way back because we wanted to avoid the street noise. All good except for the evacuation one night when someone used their hairdryer in the bedroom setting of the fire alarm. Didn't use the restaurant but there are heaps of eateries nearby.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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845 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 24, 2013

This hotel is in an excellent location and the rooms are clean however our room lacked was a window. The density of the city means the hotel is entirely built in on one side (if your room ends in "06" or if it's anywhere on the second floor, you will have no window).

We found it very disconcerting to have absolutely no natural light and unfortunately the room lights are incredibly dim too. We requested a room change which the hotel obliged to, but only on the second night of our stay - the first night they were booked out.

Staff were pleasant however many seemed under-trained. On several occasions we waited quite some time to be served at reception as even simple tasks would take two or more staff members to complete.

The bathrooms were a little strange too. They have very little vanity space and, despite plenty of vacant space on the walls, the towel rails are up one end of the shower. We found the towels would get wet unless the taps were only turned onto half volume.

Overall, the hotel rooms are clean and pleasant enough if you strike one with a window, but I wouldn't recommend Citigate as a hotel worth staying at.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed April 24, 2013

This place has a great location - there's no denying that! Right opposite Flinders St Station and a few blocks from Bourke St Mall, you will be right in the thick of things. Suprisingly, the hotel rooms are very quiet given the location. But what this hotel offers in location it definitely lacks in style, cleanliness and detail. The rooms are tired, bathrooms fading (and in some cases mouldy) and the attention to detail is very poor. I have stayed in 3 different rooms now and one things for sure, they are consistent - consistently grotty! Chairs in all of my stays were filthy and the thing that brought me to post a review - opening a bottle of white wine from the fridge that has been replaced with water - I am not kidding! On the upside, there is a decent gym and the quality of in house food, whilst not up to 4.5 or 5 star standards, is very good value (provided you like good 'pub grub' and not something hotel 'gourmet'). Staff are undeniably friendly, I pity them in their terrible fabric shirts - they all looked like they needed a really good iron. All up, if you need a good night's sleep and you're not too fussy about decor and other details - try to grab a good deal on this hotel ( I wouldn't recommend paying more than $160 a night given the quality) - good luck!

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brisbane, Australia
2 reviews
4 of 5 stars Reviewed April 21, 2013

Outstanding front desk service at this ideally located Hotel. From the friendly welcome greetings to the 'Can I help you sir?' everytine I walked though the lobby nothing was too much trouble for the staff. The room was great and super quiet at the rear of the Hotel for a great nights sleep. Superb central location - close to Laneways, Federation Square, Flinders Street Station and Southbank. Would recommend a stay to anyone.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 19, 2013

Best location to walk to everything, trams and trains only 2 minute walk if you want to travel further or don't like walking. Room clean although quite small, we had a cityview room and looked out to Tennis Centre, Federation Square and Arts Centre, service good. Several restaurants within 5 minute walk.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Adelaide, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 18, 2013

As an Accor Club member we got a great rate on our weekend stay in Melbourne. It was for a special occasion which we made known to the staff a few days prior to our stay. As a result, we were allocated a room with a great view over the Yarra and a cold bottle of bubbly on arrival...exceeding our expectations (particularly given the discounted rate)! The staff were very helpful and friendly...would certainly stay there again.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 17, 2013

I think the description should have read Hostel not Hotel> This place is worth 2 stars not 4. No restaurant to speak of, only buffet breakfast everything else is in your room. Reception is bar and diner all in one. If you are thinking of staying don't. Arrived 8.45am after an overnight flight no room available till 2pm so slept in lobby. Rooms very tired.

Room Tip: Steer well clear!
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  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Melbourne - Flinders Street

Address: 270 Flinders Street, Melbourne, Victoria 3000, Australia (Formerly Citigate Melbourne)
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#68 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton Hotel Melbourne - Flinders Street 4*
Number of rooms: 179
Reservation Options:
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Also Known As:
Citigate Melbourne Hotel Melbourne
Citigate Hotel Melbourne
Melbourne Citigate Hotel

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