This hotel is in an excellent location and the rooms are clean however our room lacked was a window. The density of the city means the hotel is entirely built in on one side (if your room ends in "06" or if it's anywhere on the second floor, you will have no window).
We found it very disconcerting to have absolutely no natural light and unfortunately the room lights are incredibly dim too. We requested a room change which the hotel obliged to, but only on the second night of our stay - the first night they were booked out.
Staff were pleasant however many seemed under-trained. On several occasions we waited quite some time to be served at reception as even simple tasks would take two or more staff members to complete.
The bathrooms were a little strange too. They have very little vanity space and, despite plenty of vacant space on the walls, the towel rails are up one end of the shower. We found the towels would get wet unless the taps were only turned onto half volume.
Overall, the hotel rooms are clean and pleasant enough if you strike one with a window, but I wouldn't recommend Citigate as a hotel worth staying at.
- Official Description (provided by the hotel):
- Citigate Melbourne offers contemporary accommodation positioned opposite Flinders Street Station. The hotel is close to all the major sporting, fashion, entertainment and dining precincts within Melbourne. Citigate Melbourne features contemporary guest rooms with many offering breathtaking views of the Yarra River and Southbank. Guests can also enjoy a casual drink or meal in the relaxed environment of the Lobby Bar, keep healthy in the gymnasium, or surf the internet with free WiFi in the lobby and business centre. ... more less
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- Also Known As:
- Citigate Melbourne Hotel Melbourne
- Citigate Hotel Melbourne
- Melbourne Citigate Hotel