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“Clean central and helpful staff” 5 of 5 stars
Review of Travelodge Southbank Melbourne

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Travelodge Southbank Melbourne
4.0 of 5 Hotel   |   9 Riverside Quay, Southbank, Melbourne, Victoria 3006, Australia (Southbank)   |  
Hotel amenities
Ranked #44 of 171 hotels in Melbourne
Taree, Australia
Top Contributor
130 reviews 130 reviews
31 hotel reviews
Reviews in 37 cities Reviews in 37 cities
67 helpful votes 67 helpful votes
“Clean central and helpful staff”
5 of 5 stars Reviewed August 13, 2013

We had no hassles booking in to the travelodge over the phone. On arrival from an early flight the staff were happy to book us in a little earlier as the room was ready. All the staff were helpful and friendly especially Esther. The room is very clean and has an environmental policy where you leave a card on your bed and they wont change the sheets. However our towels were changed each day and we didnt indicate we wanted this as we hung them up. The hotel does cater for chinese tour groups who could be noisy outside of the lift areas , shouting etc. but this is not the hotels fault, perhaps some signs opposite the lifts to be thoughtful of other guests ( we had a room near the lift). Also we were given a lower floor which was appreciated as we were travelling with my 80 year old in laws. The hotel is central to a food court and walking distance to the Yarra and over the bridge to Flinders station. We had a lovely stay and will return.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 8, 2013

We arrived to the hotel at 11am after a trip from US that lasted close to 24hrs. The front desk staff was very accommodating and able to check us in. Travelling with a young child, this was a fantastic gesture as it allowed us to rest a bit and then head out. In the following days the staff also booked a couple of tours for us, one that ended up costing more than expected. The staff (Amanda and Toby) was able to contact the tour operator and correct the overcharge.

The room was clean and reasonably equipped. At least once the cleaning staff did not replenish the toiletries, but for the most part, the room was cleaned in a reasonable fashion. The view from our room was not very impressive, but it was not a major drawback. Getting from the hotel to the main city area was no problem (basically you cross a foot bridge). There is also a shopping center near the hotel with several reasonable food options. The free bus is also within reach and close by you can take a paid tram directly to the zoo and Victoria Market.

Overall, excellent experience.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Top Contributor
111 reviews 111 reviews
51 hotel reviews
Reviews in 55 cities Reviews in 55 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed August 2, 2013

I spent only one night at this hotel in order to visit the NGV. I was extremely impressed with this establishment, especially for the price I paid. Everything was sparkling clean, and my room included a kitchenette, large shower and a lovely view from the 9th floor. The staff were friendly and helpful and I used Skybus and their free hotel shuttle service to travel to and from the airport - $28 return. It was such a lovely area for walking around Southbank, and so close to Flinders Street Station and all of central Melbourne, with its free City Circle trams. I thoroughly recommend this establishment for its location, service and value for money and will no doubt stay here when in Melbourne again.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 30, 2013

The Travel Lodge southbank is in the ideal position to take advantage of what central Melbourne has to offer.
Basic clean rooms with extremely comfortable bedding ! Good basic breakfast. Helpful staff.
House keeping needs to pick up game - stayed for three nights, didn't require room cleaning after first as was having a sleep in, could hardly tell they had been in the next.
Enjoyed stay and due to the price and five star location would definately stay again.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 29, 2013

Stayed on the second level of the hotel for one night. Positives were the room was clean and the location was great. As others have said the hotel is very close to the highlights of Southbank and a short walk across the river to the CBD. I was able to get a hotel shuttle service connection from the Skybus at no additional charge. My room had a couch, table, tv and bar fridge (just as seen in photos). The bed and temperature were both comfortable. Service at the front desk was slow, but very friendly and helpful. Were able to check in when we arrived early. Staff kindly held our bags on the day of check out to allow us to tour the city.

Negatives included the sound of the whistle used by the bellhop at the neighbouring hotel which pierced right through the window (don't even think about an afternoon nap). Also, there was no shower recess (not a fan of water all over the bathroom floor). No free wifi available (a big negative in this day and age).

Curious happenstance - there was an evacuation in the early morning when the fire department was called to the eleventh floor. However, I had no idea and it did not appear the whole building was instructed to evacuate. It was only that a fellow traveller was awoken by the faint evacuation signal on the higher floor that I even became aware of the emergency situation. The fire department were already completing final checks by the time I made it to the lobby. I hope this was due to a low risk assessment of the danger and not to a failed evacuation alert system!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 26, 2013

Stayed at the travelodge with my son . We were in Melbourne to see the liverpool , victory game . The hotel is clean the rooms spacious the staff are polite and the location is excellent . Will stay again when next in town withy son .

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed July 21, 2013 via mobile

I have stayed at the Travelodge Southbank on a number of occasions now. It was always pretty good apart from our last visit. Lets start with the positives...excellent location, right in the heart of Southbank surrounded by top quality cafe's and restaurants. Just a short stroll over a footbridge and your in the heart of Melbourne CBD. Staff have always been great too. Now to the bad...the bathrooms are terrible! There seems to be no extraction fan in the bathroom, and this has resulted in an unacceptable level of mould build up in the showers - or they are just not getting cleaned thoroughly! The towels and linens were disgusting! Paper thin towels and gross pillow/cushion covers that look like they haven't been washes for weeks. This place really needs to step up in the housekeeping department! Such a pity - I personally wouldn't recommend to return to!

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toby C, Manager at Travelodge Southbank Melbourne, responded to this review, September 12, 2013
Dear Amtra,

Thank you for your feedback regarding your recent stay at Travelodge Southbank.
We appreciate the time you have taken to provide us with your comments.

I am glad to announce that we are currently completing works to unblock all exaust fans in the hotel. Currently 4 floors of the hotel are complete and we expect to be finished in around 8 weeks. We have already seen a vast improvement in the cleanliness of the bathrooms

If you would like to discuss this in more detail, please do not hesitate to contact me directly at the hotel.

Warm Regards,
Toby Colgrave | Assistant Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Travelodge Southbank Melbourne

Address: 9 Riverside Quay, Southbank, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Wheelchair access
Hotel Style:
#36 Family Hotel in Melbourne
#36 Romantic Hotel in Melbourne
#40 Luxury Hotel in Melbourne
#44 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Travelodge Southbank Melbourne 4*
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Also Known As:
Travelodge Southbank Melbourne Hotel Melbourne
Southbank Travel Lodge
Travelodge Melbourne
Travel Lodge Melbourne
Melbourne Travel Lodge
Melbourne Travelodge

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