We arrived to the hotel at 11am after a trip from US that lasted close to 24hrs. The front desk staff was very accommodating and able to check us in. Travelling with a young child, this was a fantastic gesture as it allowed us to rest a bit and then head out. In the following days the staff also booked a couple of tours for us, one that ended up costing more than expected. The staff (Amanda and Toby) was able to contact the tour operator and correct the overcharge.
The room was clean and reasonably equipped. At least once the cleaning staff did not replenish the toiletries, but for the most part, the room was cleaned in a reasonable fashion. The view from our room was not very impressive, but it was not a major drawback. Getting from the hotel to the main city area was no problem (basically you cross a foot bridge). There is also a shopping center near the hotel with several reasonable food options. The free bus is also within reach and close by you can take a paid tram directly to the zoo and Victoria Market.
Overall, excellent experience.