The hotel has a great location. It's within easy reach of a range of restaurants and bars. It's also nice and quiet. Our only gripe was the staff. One afternoon, the card reader on our door stopped working so we couldn't get into our room. Went down to the desk for help and then waited and waited... Finally someone came up let us in with a key and said that he'd go and get someone else to sort out the card reader. We waited an hour and then went down to the front desk. The initial bloke had left for the day. Complained and then someone else came up and begrudgingly helped.
We went out for the evening, came back and asked for another towel (there was only a one in the room between my wife and I). Had a lacklustre response and was told one would be brought up. Towel never materialised.
Although we would be willing to give the hotel a go again, the staff need to lift their game. Not really sure how this place is rated four star...
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- Also Known As:
- Travelodge Southbank Melbourne Hotel Melbourne
- Southbank Travel Lodge
- Travelodge Melbourne
- Travel Lodge Melbourne
- Melbourne Travel Lodge
- Melbourne Travelodge