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“everything you need” 5 of 5 stars
Review of Travelodge Southbank Melbourne

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Travelodge Southbank Melbourne
4.0 of 5 Hotel   |   9 Riverside Quay, Southbank, Melbourne, Victoria 3006, Australia (Southbank)   |  
Hotel amenities
Ranked #46 of 172 hotels in Melbourne
Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“everything you need”
5 of 5 stars Reviewed May 2, 2013

my husband and i stayed in melbourne for 2 nights recently and chose to stay at the travelodge. value for money and location was what we were looking for when we booked this hotel. The travelodge has everything you need. friendly, efficient staff, clean and tidy rooms all within a walking distance of southbank, melbourne city, shopping, the rod laver arena and the aquarium.....i would certainly stay there again and highly recommend it to friends. there was even an ice machine available to use on the ground floor and tea and coffee making facilities in the room.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, May 8, 2013
Dear JIMMY_went_there,

The Team are delighted to hear you enjoyed your recent stay at Travelodge Southbank. Thank you for taking the time to provide us with your positive feedback.

We look forward to welcoming you back to our Travelodge Hotels in the near future.

Warm Regards,

Ben Lancken
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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Poole
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed May 2, 2013

We stayed one night at the Travelodge and were very pleased with our experience. It was lovely and close to Southbank which was great. We were pleased to have a kettle and a sink and a fridge in the room as well. The only downside was the bathroom. The unit had a crack in it and it's been a long time since I stayed in a room with a shower curtain. So I avoided using the shower. The staff were very helpful and we left our luggage in the store room whilst we did some sightseeing. I would definitely use again.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, May 8, 2013
Dear xangrace,

The Team are delighted to hear you enjoyed your recent stay at Travelodge Southbank. Thank you for taking the time to provide us with your positive feedback.

Thank you for your comments regarding the bathroom. As part of our continual improvement program, we are currently working on a bathroom upgrade program. Once completed, all rooms will have new tiles, shower screen and bathroom vanity.

We look forward to welcoming you back to our Travelodge Hotels in the near future.

Warm Regards,

Ben Lancken
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed April 30, 2013

Stayed here for four nights. Arriving early were given an immediate check in. Reception staff were friendly and efficient. The location of the hotel is perfect, less than 5 minutes walk to Flinders Street. The Casino and DFO a short walk along the riverbank. Lots of restaurants and a Food Court are just a few minutes away. The Skybus drops off and picks up at this hotel. The room was a good size with a King Bed, sofa, coffee table, table and 2 chairs. There is a small kitchenette with a microwave, great for heating food but not really set up for cooking. The room and bathroom were clean and comfortable and I would definitely stay here again as it was such good value and close to all transportation.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, May 8, 2013
Dear lori_rose,

The Team are absolutely thrilled to hear you enjoyed your recent stay at Travelodge Southbank. Thank you for taking the time to provide us with your positive comments.

We look forward to welcoming you back to our Travelodge Hotels in the near future.

Warm Regards,

Ben Lancken
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 29, 2013

For location, price & standard of accommodation this really does take some beating! Compared to another TL in Sydney this is streets ahead in comfort & all round presentation we have now stayed here three times whilst visiting Melbourne & would recommend it to any visitor. Easy walking to Fed square & right by the Yarra for great range of eating & bars.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, May 8, 2013
Dear Peter F,

The Team are delighted to hear you enjoyed your recent stay at Travelodge Southbank. Thank you for taking the time to provide us with your positive feedback & for your glowing review.

We look forward to welcoming you back to our Travelodge Hotels in the near future.

Warm Regards,

Ben Lancken
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cebu City, Philippines
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 27, 2013 via mobile

We stayed in Travelodge Southbank for 4 nights with my family.
The rooms are comfortable.
They also have a kitchenette, microwave oven and utensils, so it's easy to prepare our own meals if we feel like it.
The hotel has a coin operated laundry which is ideal for us light travelers.
There is also a seven eleven around the corner.
Flinders Street Station is just 15 minutes away on foot and I enjoyed the walk across the footbridge going to the station or to the shopping area.

Stayed May 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, April 28, 2013
Dear Bidok,

The Team are delighted to hear you enjoyed your recent stay at Travelodge Southbank. Thank you for taking the time to provide us with your positive feedback.

We look forward to welcoming you back to our Travelodge Hotels in the near future.

Warm Regards,

Ben Lancken
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 24, 2013

I spent two nights at the Travelodge. I found the room well maintained, comfortable and quiet. Furnishings are not elaborate but they are comfortable - especially the bed.
The daily rate. given that the hotel is excellently located to public transport, a host of excellent restaurants and a short walk across the Yarra river to Melbourne CBD, makes it a very favorable choice. Taxis are available 24 hours at the front door to the hotel - especially helpful if you have an early morning departure flight
I found the staff very helpful and friendly. Unfortunately I did not have the opportunity to experience the breakfasts due to other commitments.

A big thanks to the staff for a very pleasant stay

Room Tip: This hotel puts you in the right place, gives affordable accommodation of a good standard so you can...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, April 28, 2013
Dear Masendekat,

The Team are delighted to hear you enjoyed your recent stay at Travelodge Southbank. Thank you for taking the time to provide us with your positive feedback.

We look forward to welcoming you back to our Travelodge Hotels in the near future.

Warm Regards,

Ben Lancken
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maroochydore, Australia
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 23, 2013

We returned to Travelodge Southbank tailing up a 3 week southern break. As noted by most this location is superb given the walking distance to the CBD, MCG, Restaurants and the Casino. This trip made me aware that the Queen beds are more comfortable than many we experienced so a good nights sleep is on the cards.

I did however feel customer service is declining as opposed to our stays last year. A couple of problems, reception coded our room swipes incorrectly meaning we were locked out of our room on the final day of our stay, our room service lady was unable to understand Yes fresh towels please.

The cleanliness also appears to have slipped a notch as our bathroom was not as clean as previous stays and looking a little mouldy and tired, the hallway on level 6 often had small rubbish on the carpet during the day and cleaning staff seemed comfortable leaving their trusty vacuum cleaner in various positions along the hall most days.

I hope these are only temporary glitches, will be interesting to see if things have changes if we stay when back in beautiful Melbourne in August.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, April 28, 2013
Dear Craig W,

Thank you for your feedback regarding your recent stay at Travelodge Southbank

We appreciate the time you have taken to provide us with your comments. I am sorry to read that oure housekeeping has let us down on this occasion. From what you have written, it appears your experience was not up to the standard that we expect. I have addressed your concerns with the Executive Housekeeper to improve our overall guest experience.

I strongly encourage you to contact me directly at the hotel when you next plan to visit Melbourne so that I can ensure you are well looked after when you come back in August.

If you would like to discuss this in more detail, please do not hesitate to contact me directly at the hotel.



Warm Regards,

Ben Lancken
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Travelodge Southbank Melbourne

Also Known As:
Travelodge Southbank Melbourne Hotel Melbourne
Travelodge Southbank Melbourne Hotel
Southbank Travel Lodge
Travelodge Melbourne
Travel Lodge Melbourne
Melbourne Travel Lodge
Melbourne Travelodge
Address: 9 Riverside Quay, Southbank, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Free Breakfast Kitchenette Wheelchair access
Hotel Style:
#39 Romantic Hotel in Melbourne
#41 Family Hotel in Melbourne
#42 Luxury Hotel in Melbourne
#53 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Travelodge Southbank Melbourne 4*
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