I used to stay at Travelodges frequently a few years ago, if this property is any guide of their current standards,I will not be back their again. A so called 4 star property, with very average and stale rooms, cleaning had been marginal prior to our occupancy. Copped a room next to the lift well, that happens someone has to get them, and we did gat a good rate for a twin room. Thankfully, the noise of the in room air conditioner, and the crickets or whatever other insects they were drained out any noise from the lifts. We really thought we were In a cabin with a tin roof during a rainstorm, such was the noise. 4 star, but no mini bar, you can get supplies from reception if needed, no in house bar or restaurant for evening meals, admittedly the area is well serviced, but it is supposed to be 4 star. Beds, reminded me of the Fitzroy River Inn at the end of the dry season, hard lumpy and not particularly comfortable.
Would like to have given it two and a half due to the evening front desk staff on Sunday evening. As it stands, one and a half is location and a half is the evening staff
Check in was well handled, if a bit slow. On the Sunday morning, after a discussion with reception staff we realised that we had used the wrong car park, and it was suggested that if we changed, we would save a fair bit. They could "validate" our parking ticket, which should save us a bit. We did this, and finished up paying $26.50 instead of $16. We were advised by evening desk staff that weekend tickets should not be validated as it finishes up costing more!!!!. The night manager promised to advise the morning staff of the situation and they would be abe to work out a solution. This was a good positive effort by the night staff.
Shame the morning staff did not have the same customer focus, apart from the very enticing gum chewing receptionist, the remainder showed little interest. "Will get the manager to come out and see you", "How long will that take?" They are all in a meeting at the moment" This is 9:00 in the morning. Management not available during peak checkout time? Why would I doubt that? 15 minutes later, with little evidence that the receptionists concerned had done anything other than move onto the next patient customer, we decided that our time was worth much more than a lousy $10!!!
Langham over the road would be much better value for money!!!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your feedback regarding your recent stay at Travelodge Southbank. I am sorry to read that you did not have an enjoyable experience.
We appreciate the time you have taken to provide us with your comments. I have addressed your concerns with the relevant departments to improve our overall guest experience.
If you would like to discuss this in more detail, please do not hesitate to contact me directly at the hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.